A card will be unconditionally confiscated if it is found in the possession of an unauthorized third party. Also please be advised that this card must be surrendered upon request by a MARTA official. Customer gets off work or finishes school or appointment at 4:00 PM. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. When the customers priority is to be picked-up by a certain time, the CCR will state a Ready Time and apply the thirty (30) minute window. The Metropolitan Atlanta Rapid Transit Authority (MARTA), operating within Fulton, DeKalb, and Clayton counties is committed to providing safe, reliable, timely and clean public transit services to all of our customers. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. Is a shared ride, advanced reservation mode of public transportation. MARTA Mobility Appeals Panel Upon receipt of the Breeze Card, Customers will be asked to sign a written affidavit which acknowledges the following points regarding the use of the Mobility Breeze Card: 1. MARTA reserves the right to limit the number of replacements. Customers who require door-to-door assistance should make this request at the time a reservation is made; however, MARTA Mobility will make its best efforts to provide the needed assistance to customers who do not request assistance in advance. Alternative format requests may also be made during the application process. Wheelchair users must wait for operators assistance and follow instructions for entering and exiting the Mobility Bus. Failure to follow the Code may result in immediate expulsion from MARTA property, suspension from the use of transit property and services, and loss of unused fare media that expires during suspension. Subscription service can be suspended for a maximum of thirty (30) days. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. It is strongly recommended that a customer using a manual wheelchair have attached footrests. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. MARTA Mobility. MARTA reserves the right to conduct in person interviews and to perform functional assessments prior to making all final eligibility determinations. Customers are encouraged to cancel and confirm future reservationsby using our automated system at 404-848-4212 or by speaking with a CCR at (404) 848-5826. Wheelchair brakes must always be locked while on the lift. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. The customer cancels a scheduled trip less than two (2) hours before the established Ready Time (Late Cancel). After the third replacement card, customers may be subject to a thirty (30) day waiting period before obtaining an additional replacement card. Customers with schedules that require frequent changes are not eligible for subscription service. Eligibility conditions are assigned at the time of certification and applied each time the eligible customer calls. Benefits and job security are a plus also. The Ready Time is the earliest time in which a vehicle may arrive at the customers location. Future Updates Rail Bus Streetcar Elevator/Escalators Restroom View Weekend & Special Rail Schedules here Bus Route Delays Customer Service Monday - Friday: 8 a.m. until 5 p.m. 404-848-5000 Email: custserv@itsmarta.com Lost & Found Located at MARTA Five Points Station (on the Forsyth Street side of station outside of the paid area). This includes following or stalking passengers or employees. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. APPLICABILITY OF REDUCED FARE: The elderly/disabled Medicare reduced fare is applicable to all fixed route services, except E-bus and Paratransit services. Vehicle number and operators name, if applicable Mobility Fares. No commercial or large-size carts, or dollies unless collapsed. Indicate the use of a service animal, if applicable. Conditional eligibility (some trips). Transfers between CobbLinc Paratransit and MARTA Mobility are free at the Cumberland Transfer Center and the MARTA Arts Center Rail Station. MARTA Mobility. The Warning Letter also provides the customer with an opportunity to dispute the listed No-Show infraction, and provide proof of extenuating circumstances that may have caused the infractions. CCRs will provide a Ready Time when the trip request is confirmed. Mobility Fares. Get to Know MARTA. PDF version]to download and print a hardcopyof theMARTA Mobility Eligibility Application for Certification Part Aapplication. The customers Ready window begins at 6:45 AM, and ends at 7:15 AM (Ready Time plus 30 minutes). Click here to download the Mobility/Paratransit Application. To qualify for one of our Reduced Fare Breeze Cards, you'll have to do the following: The initial card is free, and your first replacement is only $2. MARTA Mobility service is restricted to the ADA designated service area within Fulton, DeKalb, and Clayton Counties along a mile corridor located on each side of all MARTA fixed route buses as well as mile radius around each rail station. MARTA Mobilitys pick-up or drop-off locations are directed by the passenger; such as residences, medical facilities, retail outlets or other attractions. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. Makes public transit equally accessible for eligible individuals whose disabilities prevent them from getting to and from fixed route services or riding fixed route services. Subscription service is offered as a convenience to our customers and is accommodated on a space available basis. Explanation of incident, suggestion or comment, Voice: 1-866-377-8642 PROPERTY OF MARTA: This Reduced Fare/Paratransit Breeze Card is the property of MARTA, and must be presented upon use when boarding a MARTA bus or entering a MARTA rail station. Untapped Breeze cards will lose value if not activated within this time period. APPLICABILITY OF PARATRANSIT: The Paratransit Breeze card is for use on all MARTA Mobility vehicles and allows access to MARTA fixed route services according to current MARTA fare policy. MARTA Police (Non-Emergency) 404-848-4900. https://pass.itsmarta.com/Account/Login. Customers traveling on scooters should adhere to the same safety procedures listed for wheelchairs. When does my Reduced Fare Breeze Card expire? Customers with expired passes or insufficient funds on their MARTA Mobility Breeze Cards will not be allowed to ride unless they pay cash for their trip. Customer Name (first and last) or Customer Identification Number. Suspensions will be delayed pending the outcome of the appeal and Mobility service will not be interrupted. We offer Reduced Fare Breeze Cards to eligible senior citizens, people with disabilities and Medicare cardholders. Custom Travel Advice If you would like custom MARTA commute or parking recommendations, or recommendations on places to live and work near transit, email info@martaguide.com. Once a subscription schedule is confirmed, the Mobility Bus will arrive during the scheduled pick-up window at the same location each day as prearranged with MARTA. If the thirty (30) minute ready window has ended and the Mobility Bus has not arrived, the customer should call the ETA line at. Customers who are travelling to or from large, multiple unit apartment or office complexes must meet the Mobility Bus at the curb closest to their address. Door-to-Door service is available to customers who require such assistance. ADA public law defines who is eligible for complementary Paratransit service in Section 223 of the Federal regulations. Customers are allowed to bring bikes on buses that are equipped with a bike rack. MARTA Mobility operates during the same days and hours when MARTAs fixed route bus and rail service is available. Customers with inoperative wheelchairs cannot be transported. . MARTA Mobility MARTA Transit; MARTA Mobility Breeze Cards are not transferable. Operators cannot make change. Customers must provide addresses that are accessible by roads with ample turn-around for the Mobility buses. To provide safe, on-time service for all customers, the customer must designate a location where they will be waiting. To be viewed as accompanying the eligible customer, the PCA, travel companions, and children must have the same origin and destination points as the eligible customer. Being on time for scheduled trips enables MARTA Mobility to operate efficiently for all customers. Individuals who believe they are eligible must complete Part A of the eligibility application. MARTA Mobility is a shared ride, advance reservation mode of public transit. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. Please contact . MARTA Police (Emergency) 404-848-4911. These buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta along a 3/4-mile corridor located on each side of all fixed bus routes and in a 3/4-mile radius of each station. A requested trip time may not be available. Customers may also cancel via the MARTA website @ Visiting customers must provide verification of their eligibility to MARTAs eligibility department. The application allows for the following online: However, a replacement fee will be charged for each lost or stolen card. 404-848-5000 . The Mobility Bus arrives at the correct scheduled pick-up location before or during the ready window and the customer (or someone on behalf of the customer) informs the Mobility Operator that he or she is not going to travel (Cancel at the Door). PCAs travel at no cost when accompanying the eligible customer. When the Mobility Bus arrives within the Ready window, customers must board the Mobility Bus within five (5) minutes of its arrival. The ADA requires consideration of eligibility for trips that an applicant or rider makes or might make. . Learn more. Requests to suspend subscription service until further notice will not be accepted. You can also call our Customer Service Center at 404-848-5000 and follow the automated prompts to 'Breeze Card Registration.'. 1. A Personal Care Attendant (PCA) is someone designated or employed specifically to helpan ADA eligible customer meet his or her personal needs. Traffic conditions, weather and service interruptions may prohibit MARTA from meeting precise pick-up times; therefore, trips are scheduled to include a thirty (30) minute Ready Window., Prioritizing Pick-up and Drop off Times: MARTA Customer Experience. Mobility Operators are permitted to assist ambulatory passengers up and down the steps of the Mobility Bus, as well as steps going to and from the vehicle, unless it poses a direct threat to safety. 404-848-5826. MARTA's Fixed Route services include bus and rail transit services. For the customers safety and comfort, the following ADA requirements must be met: Mobility Aid Securement and Seat Belt Policy: All Mobility Customers are subject to the MARTA (Ride with Respect) Code of Conduct. Atlanta, GA 30324 Atlanta, GA 30303. Student Program (K-12) Group Discount. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY Customer Service. 3. Additional companions will be allowed on a space available basis. Please remember that MARTA Mobility is a shared ride service and customers are encouraged not to neglect personal hygiene so as to cause an adverse effect on the ability of MARTA to provide acceptable services. Customers can load their Mobility Photo ID Breeze Cards at any of our Breeze Vending Machines around MARTA. They can also load their cards at MARTA RideStores or by calling media sales at 404-848-5000. How much does a Reduced Fare Breeze Card cost? Operators are responsible for operating their vehicles safely, professionally, and as courteously as possible. If you were issued a temporary card, your eligibility to participate in the Reduced Fare program will expire on December 31st of the current year. Mobility Operators are permitted to assist customers who utilize wheelchairs or other mobility aids up or down one curb or step unless it poses a safety risk. MARTA has the right not to issue a replacement card. Assistance for TDD Users: (202) 366-0153. If customers have been charged with No-Shows that meet or exceed three (3) times the system average for No-Shows during that month, the No-Shows are deemed excessive and MARTA will send written notification of intent to suspend service. You must complete Part A and the Part B must be completed by a licensed rehabilitation or healthcare provider who is familiar with your diagnosis. The following procedures have been developed to ensure safe vehicle movement and standardized connecting point guidelines for major complexes. Atlanta, Georgia 30324-3330. MARTA Mobility operates during the same days and hours as the fixed route bus and rail services. Operators will assist customers who require door-to-door service by carrying a limited amount of packages (what the operator can carry off the bus in one trip) to the exterior door. The MAC subcommittee meets once a month to hear customer appeals and make its recommendations to MARTA. You may also e-mail:
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