Its possible that you got a defective battery. Step 6 Install the battery pack. If you run into any issues I recommend reaching out the customer service/ technical support for further assistance. As usual with every GoTrax scooter, you get a 30-day return period, and a warranty period of 90 days. `f25Jz>`lf(< @%-vCN The first action we recommend is to turn the scooter on, activate the throttle, and push the scooter to normal walking speed. I do hope that the company learns to become more responsive and make these problems rightthats no way to stay in business. Took 8 business days to fix (total of 11 calendar days). We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty . Power completely shuts off while riding. Powered up the scooter. A leading manufacturer of Electric Scooters, hoverboards and e-bikes. 0000009925 00000 n Please contact our customer service team if you are experiencing problems or need more detailed information. Please Note, some electric scooters share error codes. 0000013506 00000 n Roller Blades/Bikes. Also if there is a critical mass here, we may be able to have the company fix their problems. If you suspect either issue, try removing and reinserting batteries or replacing them altogether with new ones before attempting to charge your scooter again. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. These models of e-bike only feature an LED Display. But some parents may balk at spending more than $100 on an electric scooter. Though I realize the limits of a $250 scooter I am researching a longer range one for my commute to work. :~f 12`L,@" By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. The odometer illumination was bright. They tell you to tighten screws that exist in the xr/ultra but are not present on the elite bc of the different design. GoTrax V2 Not Working. bay_blade2000 3 yr. ago That's not what I am saying at all. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. Hmm, I'm thinking I have one of the old GoTrax GXLs (bought it last year). Find low everyday prices and buy online for delivery or in-store pick-up. I'll monitor the post to see if these are isolated or widespread. 0000001444 00000 n 0000005863 00000 n Next, check to see if there is any damage to either end of your scooters charging cable. The difference is, these are much more fun! I have updated my review from 1 star to 3, and will update again . Watch out world! Battery Pack Ride Time Estimation Calculator, Basic Electric Scooter & Bike Wiring Schematic. Recommended rider age . Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. 0000256654 00000 n Test The Battery Pack On A Scooter That Does Not Run (Tool Needed: Load Tester) If the scooter is not running, a load test can be performed on its batteries by removing the battery pack from the scooter and taking the individual batteries out. Troubleshoot common issues with your gotrax hoverboard with our handy guide. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. To power the headlight on or off, press the red button for 1 second while the scooter is powered on. 0000002170 00000 n E1 - Communication FailureE2 - Brake Lever FailureE3 - Handlebar FailureE4 - Motor FailureE5 - Controller/Body End Failure. k 3TXK c"b0] 3:P $% Fix stuck GOTRAX GXL V2. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. What if the part I ordered did not solve the problem? Make sure the thread part of the console aligns with the drilled holes for the locking hook and gently press down to ensure the console is secure on the battery. I do like the scooter and hopefully it will be fixed so it can be used for friends and a spare. Down a hill I got up to 19 mph on the speedometer. 20 MPH Max speed and durable 10 . If your charger does not turn green when you plug it in, your problem may lie in your charger. Power on your scooter and take it for a test drive. Need help troubleshooting a scooter issue? *You may need to perform a recalibration up to three times to fix your issue. 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PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. If that doesn't work, email support. It was the front wheel so more difficult, cost 40 for replacement. Learn more about your GOTRAX from full overviews and specs to troubleshooting. I had my second issue within 17 business days of receiving the scooter. The BBB's grade of "F" still . Turn the key or power switch on and engage the throttle all of the way. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. My GoTrax (about 5 months old) started acting weird today. Not much help really. We'd simply like our problems fixed but also do not want others to experience the frustration and inconvenience this has caused us. Front tire making a very loud noise. When pushing the red button and holding for a few seconds (to power on) it actually adds resistance to the front tire. If pushing to start does not help then double check the scooter to make certain that the key or power switch is in the on position. These are as follows. Make sure that these are not punctured if they are air-filled. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. E1, E2, E3 - Remove the console and use a soft rag to clean the connector between the console and battery. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Range and 15.5Mph Speed, Bright Headlight and Taillight, Aluminum Alloy Frame and Cruise Control, Foldable Escooter for Adult . If you find yourself in this situation, follow these steps and your Gotrax will charge up just like new! This issue is new and is being looked at now.. Visit the Gotrax . I kicked off the odometer began registering speed. So in short. Happy to help! There is no doubt that hoverboards are a popular and fun way to get around. Here you a can find all the frequently asked questions (FAQ) about gotrax products including our hoveboards, electric bikes and electric scooters. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty period. I have given up on this company doing the right thing. Thus can not charge scooter. Problem is from inside the tire assembly. I was disappointed with the v2 we received, which is a shame since it really was a fun scooter. GoTrax G2 Scooter E3 Error Troubleshooting - Part 1 Thrifty Tool Shed 31K views 1 year ago Trying to Fix - GoTrax GXL Scooter - Randomly Stops Working Fix It 4.7K views 4 months ago Why. When the battery is fully charged it will change from red to green. Our combined issue is we have been getting run-around from the company's support and are looking to see if others are having similar problems. If this does not work, replace the console. Took 8 business days to fix (total of 11 calendar days). Here are some of the problems we have experienced separated into what we believe are minor and major issues: If you are having issues, please reply here and/or message me. Also, make sure to run through a full charge and discharge cycle of your battery before riding again, just to ensure everything is in proper working order. Front wheel cover scraping wheel - easy fix but annoying. This scooter is giving a E3 Error code and the manual simply states to replace the console. You will see the LED lights start to flash. GOTRAX - F5 Electric Bike . Use a can of compressed air to clean out any dirt and debris that may be stuck in there. 0000006275 00000 n It's Sept 21st and my issues are still not resolved nor are my friend's issues (from the beginning of the thread). IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. As we were packing it up to be returned, found that disconnecting the handlebar freed up the front/drive wheel, indicating maybe a controller issue vs a motor issue (or maybe both). Related: Mobility Scooter Battery Losing Power Uphill Fixed. Will this problem come back? I requested a refund. Looking For The Best Lock For An Electric Scooter? They can be reached at gotrax.com TROUBLESHOOTING This scooter is covered by a 90-day manufacturer's warranty that covers EDIT 3/31/21: GoTrax has fixed our issue and have replaced the faulty scooter. Always be sure to consult the . I try and ride economical to maximize range and durability. In this video we take a look inside a GoTrax G2 Scooter. 0000003486 00000 n All I've done is adjust the brake pads to prevent rubbing. Scooter is in the dumpster. If your Gotrax hoverboard will not turn back on you are experiencing an issue. It was pretty easy to do and I was impressed in the modular nature of the system. First, plug in your charger and make sure that it works before continuing. Free standard shipping with $35 orders. Expect More. Problem 1: Electric scooter losing Power The first thing you should do is check the battery. Fix Water Leaking From Air Conditioner. If the unit has the handbrake, now is the time to reinstall the brake line to the hand brake. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. 30-day money back and manufacturing warranty.Please don't hesitate to contact us if you have any problems. Make sure the petals are level with each other and on a flat surface. Tighten the screws firmly. Test The Battery Pack On A Scooter That Runs. They did not respond for 3 days, then said I was outside of the 30 days window which was untrue based on when I filed my request but true based on when they responded. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! If your Gotrax is not charging through its USB charging cable, it may be because of one of two reasons: 1) The battery was left plugged in too long and turned off due to overheating, or. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! 0000017087 00000 n If your Gotrax hoverboard will not turn back on you are experiencing an issue. Of course, with any new or growing technology there are often hiccups along the way. Include an image for extra impact. We appreciate you customer service and willingness to do the right thing! Error Codes These codes will pop up over your console's display when there are issues within your electric scooter. Include an image for extra impact. All rights reserved. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. Do you think most of the lower-priced scooters are having these problems? If your charger does not turn green when you plug it in, your problem may lie in your charger. Scooters, tricycles, and other battery-powered vehicles are a great way to exercise and enjoy outdoor fun on a budget. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. This was fixed with the company sending a replacement tire. Find your product below and click the link to be directed to the specific information for troubleshooting. 110 20 It is possible to check the voltage of your battery using a voltmeter. Reply, Is it possible to order the Tiller on its own for a gotrax GXL2..my broke in half and I need a replacement. 0 - Normal StatusE02 - BrakeE03 - Power Assist sensor failureE06 - Cell Under VoltageE07 - Motor FailureE08 - Handlebar FailureE09 - Controller FailureE10 - Communication reception failureE11 - Communication sending failureE12 - BMS Communication failureE13 - Headlight failure. Reply, Took mine to the local bike shop. I've had it for a full month now but never knew how to. If the unit has a brake cable running to the hand brake, you will need to disconnect the line before proceeding. A fully charged battery will have between 36 and 42 volts. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Missing tire extension - poor quality control. Since battery indicator has 4 bars, easy to do the math. If it's not been used for a while, it might need charging. Post adapter arcing when plugged in. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Mobility Scooter Battery Losing Power Uphill Fixed, How To Fix Hoverboard Battery Not Charging, Mobility Scooter Beeping And Not Moving-An Ultimate Guide, Function of the Bold Button on Cuisinart Coffee Maker-Know Everything, Can You Plug A Coffee Maker Into A Power Strip-Answered, What Happens If You Put Milk In A Coffee Maker-Truth Revealed, New AC Compressor not Turning ON- Super Quick Fixes, Should AC Drip Water Outside? 0000000016 00000 n It's a 36V 6 Ah battery that offers higher performance. We show a quick view of removing the console, console disassembly as well as troubleshooting the signals to the Console control board from the Throttle Hall Sensor. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. I haven't had any problems yet, so that makes me wonder if the company rushed into production with the Version 2 model once GoTrax became popular. Contact: kevin@ocproscooters.com or text: 714-420-1311. Copyright 2002-2022 by ElectricScooterParts.com, an Electricruz Inc. company. Expand the connector pins just the slightest to make sure everything is snug when you put it back together. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. Sometimes the brake switch becomes defective and locks into the on position which makes the speed controller turn off the motor. Not much help really. Electric scooters are the folding, stand-up variety - a grown-up version of the kick scooters you may have used as a kid. Shop safe on GOTRAX Official website. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Short circuit charger and handlebar: Resolved by warranty.. New handlebar and charger sent in 1 week.. 2. Back wheel brake mis-aligned. So frustrating. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. EDITED TO ADD ON 3/24: GoTrax has reached out to me with a solution. I also have a V1 and no issues. We check over 250 million products every day for the best prices. Once you ensure the position is correct, gently slide the pack into the tiller. Only tools required are the 4mm Allen wrench and a set of pliers. A revolution is on the way - and Electric Scooters are leading it! Home. Ive taken it to work 4 times already with a round trip of about 11.5 miles (charge at work) and it's been fine. Max speed: 7.5 MPH. Reddit and its partners use cookies and similar technologies to provide you with a better experience. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Range: 4 miles (est) Max. Listen or look back to see if the rear wheel is slowly spinning. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. You will see the LED lights start to flash. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. Between our 4 scooters, we have many minor quality issues and a few major manufacturing issues. Set the line out of the way once disconnected. The first was purchased 40 days ago, the next 2 were purchased together around 30 days ago, the last was purchased 20 days ago so they do not appear to be batch quality issues. will respond to the email but the response itself is not helpful). This electric scooter comes with an updated, brighter headlight and a larger LCD screen. Disconnect the brake lever switch connector from the speed controller. Of course, you could also have an issue with your battery. Has expected us to be scooter technicians to diagnose the problems. Learn more about your GOTRAX from full overviews and specs to troubleshooting. - Very dangerous as you can be cruising along and the motor completely shuts off. GOTRAX - F5 Electric Bike. Apr 15, 2021 Worse issue if in a crowd or on road and people behind you don't expect you to slow down. If the wheel spins only when the battery charger is plugged into the scooter then the battery pack is defective. 0000007190 00000 n There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. The 2nd issue has been with tech support for 8 business days now, no resolution yet on the horizon. Choose a size and copy the code below to embed this guide as a small widget on your site / forum. Entice customers to sign up for your mailing list with discounts or exclusive offers. GoTrax electric scooters are a popular choice for commuters, recreational riders, and kids alike. In the next video we will show the complete repair, reassembly and testing. I purchased a Gotrax GXL V2 and recommended it to 3 others who have also purchased it as well. Then plug your charger cable into both ends and leave it overnight. Contact an authorized service center for more information about replacements. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. It sounds like a bad battery but checking the connections is the first step. As you can see here I was able to do it with my fingers. Electric Scooters are fun for all people big or small, young or old, fast or slow; There is a scooter out there for everyone! This is telling you the charger is working. Edit : Ver: 1 purchased early June 2019 Not sure why all the downvotes. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. I requested a refund. Has been extremely slow to respond with replacement parts. Can you please tell us how we can improve this article? Fuses are usually located on the outside of the scooter, or under the footplate in the wiring harness near the battery pack. Back wheel cover scraping tire. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. (If you see an issue, please stop and consult a technician before proceeding.). A fully charged battery will have between 36 and 42 volts. There are many possible reasons why your Gotrax hoverboard is not balancing. 0000002873 00000 n This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. It is possible to check the voltage of your battery using a voltmeter. rider weight: 154 Lbs. You can get it started again if you press the button so it's probably not a power issue. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. I had my second issue within 17 business days of receiving the scooter. Disconnect brake cable (Handbrake Edition Only), Reconnect the brake line (Handbrake Edition). I have had it for over a month now and have had zero problems with it. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. You can recalibrate your Gotrax hoverboard by following the instructions above. Press J to jump to the feed. 21E, 22E, 25E, and 30E - Replace console to fix error code. If you experience problems with any of these models of e-bike file a claim below. GoTrax GKS: Specs. We frequently update our user manuals at gotrax.com, and reserve the rights to update and change manuals online. Hold down the power button for 10 seconds. Here is a link to find the manual for your Gotrax hoverboard. Gotrax recommends 3-4 hours for charging time. Save my name, email, and website in this browser for the next time I comment. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The motor does make some noise when first accelerating but goes away. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. I will come back and edit the post if I experience anything that you've listed. I've had mine for almost two weeks now, and have not experienced these issues. Store the screws and hook in a safe location for later use. 2) You are using an outlet with a higher voltage than what is recommended for fast charging. I didn't realize my tires were about half the recommended psi. Reattach the console/head unit by sliding it back into place. Problem not solved. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Brand new battery not holding charge. Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex.
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