Ebay claimed that the item was in "different condition". But they said flat out "we don't mix up packages" and reiterated. I know I have to send the refund regardless, right? I'm based in the UK I had two items sell on the same day, both with InPost delivery. 26-05-2020 You're responsible until the item is delivered so saying that means you would have to refund and then claim insurance if you purchased it. Youll be asked to provide evidence that the buyer returns a different item (I just submitted a pic of the item I sent and the pic the buyer sent me) and sign an affidavit. I didn't mention that after the initial dispute, I received an email within 6 hours basically saying they couldn't prove that any fraud had taken place on they buyers part since they don't handle the items directly. Just trying to understand. But the fact that she specifically took a photo of the top tells me it was meant for me. TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. There is no way to dispute a transaction once its finalized in this way. Met 2 other sellers on the facebook group he was bs'ing, and they reported him as well. She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. This is what people are doing nowadays, so selfish. 2. eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. We suggest contacting the buyer and giving them the case number information from USPS so they're aware you're doing your best to locate the missing package. Because eBay functions as an intermediary between private buyers and sellers, the idea of building an online reputation on the site is pretty important. 26-05-2020 But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. @deala0621:There's no point in contacting Canada Post, or USPS. As you say, I would explain to the buyer that different computers and devices show colours differently. Well sure enough the card got mailed back on the August 5th, arrived on the August 9th, and was a different serial number than what I had mailed. Is eBay likely to refund the buyer? 10/31/2020 at 3:54 pm #83017 Antique Frog Parcel comes back, buyer is less than helpful, I refund, get a neg. The status says the item was "Delivered to agent," so the item shows as delivered. I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. I agree. Sizes: XS to 2XL. This scam is a new twist on the offer of overpayment. The photo they sent is something completely wrong and not at all what I sent and not something Ive ever owned. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. Another issue that is unfair to sellers is when eBay calculates the exact shipping costs, but still takes a fee, leaving the seller to make up that loss. The buyer has since responded and accepted that it was delivered somewherebut not to him. If not, fuck them and continue onto arbitration per their terms and conditions. Had a return request with item not as described I tried to get in touch wtih the buyer to find out what the problem was but got no response (not unusual) I accepted the return and they buyer has returned a different item, different in that its a cheaper poorer immitation of the one I sent out, clearly worn (smelling strongly of perfume) and damaged. Otherwise she wouldn't have bothered. That photo looks like your shipping label stuck on top of another shipping label. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Please answer these questions that I asked earlier: You need to tell us this, so that we can give you the best advise. An option to dispute the refund and report the buyer will appear. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. Remember that if an offer looks too good to be true, it probably is. 26-05-2020 Ebay basically says, Well we dont know what you actually sent the buyer so we cant be sure whos side to take here so we always favor the buyer.. It also looks like the original label is a printed label, cut out and then taped on. on 03:21 PM. 26-05-2020 They should reassign the case to GSP, and it will disappear or be "resolved" on your account. I would msg the buyer that it must have been stolen and swapped in the mail system, that upon receiving it back will be filing a mail fraud complaint with the post office for investigation. by asking the buyer questions or calling the post office? Do not refund first and try to appeal after. Before you start your Missing Mail Search, you will want to double check the status of your package. What if the buyer is not trying to rip you off but simply made a mistake? If they bring eBay into this, do I stand any chance at all? Ebay found me not at fault and released my funds. I don't know what it actually takes for them to get banned. IN THE LAST STRIDE. If you have any problems paying for your items, we . Yes it would add cost. Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. Knowing this, some scammers will buy from you and then demand money be sent through private means so that negative feedback wont be left on your account. Theres no possible way I sent the wrong item so hes trying to scam me. on Locate the order that you placed and select "Return or replace items" which is listed on the right-hand side of your computer screen. 01:24 PM. They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. Cause his photo shows a like kind of item but not the brand or pattern I sent. Unfortunately, Significantly Not As Described (SNAD) claims are not covered for the seller. I asked Ron, who was by far the best rep I dealt with, what a seller had to do to prove to ebay that a buyer has sent a different item than what was sold. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. I once again immediately had them call me to dispute this. USPS is the most trusted delivery service in the USA. You have to make them paying you off a better deal than the hassle you will continue causing for them. As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. So eBay took the loss when they refunded me. You will more likely not here back from them and if you do amazon has the case and remember to put case ID in all claims or negatives left and will be removed. Read the feedback other have left for the person. Theyll tell you to file a report with the police and then wash their hands of the matter. Put your blame where it belongs with Chinese sellers! I only sell local, mainly to avoid hassle. Report the buyer. did said person say they woud send you the motorcycle and the title and then you would have to pay? I told them to send it back to me and I'll give them a refund. So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. Copy and save both forms before submitting them. A neighbor may have picked it up, so it is worth asking around before you contact USPS. This has happened a couple of times to us over the years, all part of selling on line Im afaid . It's an expensive palate and eye shadow can crack if you drop it, plus there's a small mirror in the palate. Learn how to spot these common eBay scams targeting both buyers and sellers, and learn how to avoid them. Here are some of the most common ways eBay sellers are scammed. Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. I asked for a picture from the buyer and it was some plastic item. As much money as eBay is making off us sellers they should not make us cover a refund when a buyer says they never received their product or it is damaged due to shipping or them not telling the truth. 2) Buyer most likely will open SNAD return request. be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. I asked them what the item says on the back cause the item i sent has the brand name stamped on the back the item in his photo i suspect is not that brand and will not have the stamp. 09-10-2020 Similar to the above scam, a fraudulent seller can place a fake Ebay customer service number on their profile or product page. Particularly if the item is expensive, popular, or desirable (such as new cell phones or gaming consoles). Send a poliet email to the customer informing them that they have returned the incorrect order it could be a mistake . I was hoping it was a post offcie mix up. You can chat with other sellers about anything to do with running a business on eBay. I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. Or is it possible it was mixed up with a different package? Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. My guess this looks more like a customs/po thing than a buyer doing that, because I would think a buyer trying to fool you would more carefully cover the label underneath. Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. But if he has balls to carry on, follow up with post master complaint. All such complaints from sellers are simply ignored, as profit takes precedence over reason. they look darker than they should.As kopes said above, different devices show brightness and colours differently - in an ideal world they wouldn't but that's what we have to deal with. I recently had the same experience. Thanks for the policy violation on your part eBay. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It's tough dealing with customer service when they're all Filipinos who don't understand or care. It is supposed to result from a rather specific set of circumstances, namely the power imbalances contained in hostage-taking, kidnapping, and abusive relationships.Therefore, it is difficult to find a large number of people who experience Stockholm syndrome to conduct studies with any . The other thing that is suspect is their account was created the day they ordered the item. The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. Do you have the number? Ebay always takes out the fees and send the remaining money to the Bank on file. So eBay accepted the return. Is there any point in doing that? I had a customer returned a damaged worn item sportswear and we fixed and returned back to her as they pulled the seam away after wearing to try and get a refund. You end up owning expensive packaging, without the desired product. 01:30 PM. The scammers will also ask for your PayPal email address. It WAS new in the box. The buyer could be lying. Dispute the refund. That's why I thought maybe they mislabeled. Strictly No RETURN NO EXCHANGE policy. The buyer confused me with another seller. 05:49 AM Add any photos you have of the wrong package. What would you do? I got pictures proving what i shipped on the box along with UPS signature proof of delivery (he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) I will report this to the post master. Scammers will use any available platform to trick innocent people out of their money or goods, and eBay is no exception. Did you include the reference number on the label? I just lost 900 dollars,because the person that said he was from ebay ,was truly a fraud..2/122, i have been an ebay seller for over 20 years and am being scammed more and more by buyers for so called damaged goods i always pack carefully and send tracked most of the time i believe they just have changed their mind but do not want to pay the return postage or they are looking for a discount so dame the item because they know ebay will refund them and since buyers had the right to leave a negative for buyers to warn other sellers it has become rife, I was going to purchase a car I found a 2006 nissan maxima for 800 they said they would ship it after I sent the pin numbers to as many ebay cards I need to make up 800 they said I would have 5 days to make up my mind if I want to keep the car they sent an invoice with the sellers name and my name Ive never used internet to buy a car I dont know if its a scam. . NO Cash Refund for wrong purchased items. Be cautious when purchasing items from the following list: This scam is clever because the deceit occurs offline after the eBay transaction is complete. open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. Yet fight is not over, lets see what happens next. ive had power sellers defraud me for a 50 cent lowes coupon. Do not do that. They may reason that when sales are conducted offsite the seller (you) can avoid paying transaction fees. To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. If you've changed your mind about the item, check with the seller to see if they'll accept your return. Say that the GSP mixed up the package, and sent somebody else's package to your buyer. To get a refund from USPS, your eBay buyer can: Submit an e-form. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. Has she possibly got you mixed up with a different seller ? Plus get a receipt from USPS. This looks like a long list but its important to be very diligent when buying or selling on the eBay platform. Or you can specify that the addressee must sign for the package or letter. And third, we started to build PayPal's business off eBay. This guide will tell you about the most common eBay scams, what to look for, and how to protect yourself. That necklace couldn't have come from me. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. The other thing to remember is that every computer, phone, tablet, laptop will show colours differently. Then gets mixed up on which item was wrong. Its unfair that I have to lose money from this happening and this past month way to much due to possible scammers or I guess USPS losing my orders. How do they sell my exclusive manufactured trademarked product for lees than I do?? After 20 minute hold a supervisor from the Philippines comes on, long story short he said : while I was on hold he was reviewing my messages and the buyers messages along with my pictures and his pictures and he thought the buyers story did not add up. I really feel like I am not getting any protection from scammer buyers on eBay. If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. What's the tracking number? New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. This was shipped by Global Shipping Program. Remember to be persistent when you are in the right and can prove it. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. But so far no response from buyer. Can Usps Tracking Be WrongPost Office have such a horrible . wall, Sunday | 427 views, 9 likes, 1 loves, 60 comments, 22 shares, Facebook Watch Videos from Lemonjuice McGee's Comic Cavalcade: Sunday Mystery Wall is back! No they dont. The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. To start, you have to rule out an honest mixup plus give a timid potential scammer an out. Help for buyers and sellers. Sucks!! eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as its refunded. Refund, repair or return. I asked what exactly was wrong, what were the specs of the system, and what cooling system they were using. I asked CS at Canada Post if there could have been a mix up, maybe they put a label that was suppose to be on another package on mine??? They always cover up the original label, because they need to block the original shipping address (Kentucky) in order to not fool the automated sorting equipment, which uses Optical Character Recognition to process the package automatically. Hey Im kind of new to mercari and Im really nervous. Finish enrollment at any CLEAR airport location next time you fly. Did you try talking with the buyer? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. PayPal Seller Protection exists to help sellers trade confidently on eBay. So, I cancel the order and sent in a statement. It expressly says this in the PayPal Seller Protection terms. Buyer pretended the item/ring was not as listed. Attached is a picture of a side buckle and the package with address label. Over the last 2 decades, web development businesses pop up and die off faster than you can say "HTML". I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. There is one more scam that I have had to deal with. For more information, please see our "Hi. This topic was automatically closed 180 days after the last reply. You can ask the customer to return the item, but he has no legal obligation to do so. Made sure we sent all images to amazon as it was within 30 days of purchase. So we repaired and return an annoyed customer but couldnt do anything about it. A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. This time, I accidentally sent an ebay buyer the wrong item. Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. I talked to manager and simply were told nothing can be done. They'll either provide you with additional delivery information, send you a replacement, or offer you a refund. However, this morning they sent me a rude email saying I'm sending fake products and to get a real job. I dont understand why he thought that she wouldnt notice? In my experience, the wait times are usually short and they do call within the estimated time. You're not supposed to be liable for anything that happens to it after that. This is what it takes to get ebay to appeal a return in your favor. Person buys 2 things. When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. If there's something wrong with your item, you can return it to the seller for a refund or a replacement. STRICTLY NO CANCELLATION OF CUSTOMIZED ORDERS. 'However once the seller has received the item back, eBay can then step in and review the . Anderson Maria is an eBay seller trying to tell me that eBay is trying to contact me through my email to confirm a payment with a gift card in advance to ship n deliver a motorcycle that Im interested in purchasing is this a scam? Do not refund half. But at least it was worth somewhat close to what the item I sent them was worth. Learn how your comment data is processed. I'm convinced, from reading other posts online, that the first one is completely computer generated, or done by someone with zero knowledge of English or Google translate. I swear. why it was refused and Never heard back. The Fragile stickers could have been added at the GSP. I suspect someone may have been tampering with mail and package in the delivery system. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. You send the item promptly but days later you find that the check bounces, leaving you with nothing. Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. 09-10-2020 . The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. They sell fake goods and don't pay taxes. I've never owned/sold a necklace like that. I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. How do you prove you sent A? I'm not sure. Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted. So Im very happy because obviously its buyer scam(hes done it before based on his feedback to another seller). When a problem with your order occursit doesnt arrive or is the wrong itemthe victim calls this number. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. If you want to file a refund request hassle-free, sign up for DoNotPay and do it in minutes! Ask if they want you to dispose of it or return it to them. I'm not sure where I stand on this now. Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform. You can always appeal later. Now I received eBay buyers protection plan email and they are asking me to go buy multiple eBay gift cards to pay for it.I feel suspicious now. I know the cheaper sellers are scammers because I do not sell wholesale or at any cheaper price. The company has put in some safeguards, but you can do a lot to protect yourself as an eBay user. Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. 04:18 PM Visit the nearest USPS location and fill out a request form. Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help.
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