Please inquire ahead of time, because the permitted allowances and rates vary from airline to airline. Our bags were delayed on a vueling flight from gatwick to Florence last week. The delay for baggage arrival went on for 7 hours still we claimed our baggage A similar situation with Lufthansa while travelling from Mumbai to Frankfurt to Madrid. and subsequently left behind my 'cable & wireless' bag (which is a LH C class bag) in the side pocket. Still no word on Monday night. The favorites move forward with only one upset in the initial round. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Flight monitors, Newspapers, Magazines, TV, Printers, Copiers. I was in KEF for an overnight layover and luckily they got my bag to me the next day. Alicia from Mississippi! Is it that there is no competent staff or they just want to punish travelers. This is a problem when using a number of different airlines in a whole itinerary. This is really just not good enough. The Lufthansa staff did not allow me to do it and they informed me that I had to file a claim to the Lost & Found desk to have it back. "I manage a customer support team myself so that's why I haven't been getting angry with anyone there because I know the customer support folks at Lufthansa are probably having an awful time right now," she said. Reworked iitnerary. Not only we missed our connections due to airport chaos and late arrivals, we lost our luggage too. I had a baggage delay on Brussels Airlines when I arrived at Naples, Italy. Anyone have any tips on seeking and getting compensation for a similar situation? So a bag up to 7kgs is fine, but the 'personal item' also allowed is very much at the discretion of the check-in person. For the duration, I'm a convert to Team Carry-on. Stay strong, this is an insane time for travel. Lost and found office is located at Terminal 1, Concourse A, Level 0 .Open on monday,wednesday and friday from 9a.m. We changed flights at Frankfurt. Does any of you have Lufthansas email so we can write to them? When we arrived in Malaga, the only bags that arrived were carry-on size. I made a claim and have been following up 3-4 times a daily. You can also call lost and found office on +49- (0)-69-690-66359 operating on Mon. Email had link for opening delayed baggage claim which I couldn't do at the airport customer service because our flight was leaving in 45 min and we still have to go to the other terminal. My trip began with 4 delays out of Ottawa and 1 consequently one missed flight out of Toronto during this ordeal. While in Frankfurt, I went l to baggage claim office area and the lady was a rude bitch! If you are traveling this summer and checking bags, make sure you leave a lot more time than that when connecting. Delayed luggage became never received luggage. The luggage was never delivered to us and Austrian Airline ruined our vacation. The German carrier would also look to expand tourism in Milan Linate city airport, company slides showed. They owe you 600 per person reimbursement. We when london, Frankfurt, Barcelona. they are making it very difficult or i should say impossible to get paid. That seems like more cost and trouble than the difference we are looking for. Had family flight July 2 Barcelona-Frankfurt-Newark- San Juan. I dont have warm clothes I am so cold. Also, there appeared to be no Lufthansa employee at the destination airport to take charge of the situation and help to resolve the matter ! Meanwhile, Lufthansa hasn't updated my file since 21/07/2022 and it shows as 'Item located. 13 .30 Cruise Sicily .luggage lay in Rome till 13th returned to Dublin sat there to 21st when my travel agent recovered it delivered home 13.03 21st in all that time NO response from Aer Lingus even on my return to luggage claim NO one wanted to see my tracker as it was in there store. Lufthansa left 8 pieces, yes all 8 pieces of luggage in Frankfurt. We ended up not getting our bags till the next day so it wasnt a huge inconvenience. In case you've forgotten something on board of a Lufthansa airplane or at the airport, please contact the local baggage tracing immediately. She rushed through customs but couldn't find her bag. Since we only received a notice about 1 bag, we went to baggage claim to collect the other bag. Bottom line, my wifes suitcase made it. The baggage had a tag with the destination address. The agent said they'd be on the next flight and would be delivered the next morning. We were a family of 5 and bought the minimums, not trying to take advantage of the situation. So Aldridge boarded her flight to Austin realizing there was a likely chance that she would meet her North American colleagues for the first time without any clothes, makeup, or other packed belongings, she said. We had a similar experience. Today I called to check to see if it departed as there are daily flights and I was told that the information I received was not true and they still have not found my bag. ", Initially, when Aldridge heard her bag was at the Frankfurt airport, she remembers thinking "that's not so bad. Immediately following my call with Lufthansa baggage I received an update on the bag July 30th update- Bag #4 was received on July 13th. They need to be reported because this is not acceptable gosh! We were stranded at the airport couple weeks ago in YYZ flying back from Athens. I have sought legal advice from Which Legal. Lufthansa showed each step if the way that it was We (my husband and I) went on a 30 day 30th Anniversary trip this fall to Scotland. STL's Airport Director Releases a Statement on Where We Go from Here. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Newspapers, Magazines, Internet terminals, TV, Printers, Copiers, Private rooms, Telephones, Smoking area. My baggage was delayed for two weeks and during that time I have to bought some clothes Passport control was a disastera sea of people fighting their way to the front who were trying to make their connection and the others not knowing if they should still go through We flew from Nice to Frankfurt last week (June 30) and had an hour connection, which has always been easily completed in Lufthansas terminals. We returned to the states on 7/5/22 and I have been trying to call, chat, email, use their automated systems to report my delayed baggage and I still have no answer. Cookie Notice Who takes a trip to Scotland without a golf bag? He basically told me that my delayed baggage would be on the next plane I would be boarding in just a few hours. I rarely check a bag but still use an AirTag on my carryon in the event that Im forced into a gate check or need to check for liquid contents on a return trip. Lesson 5: take a picture of the luaggage and the content before checking it in No answer. Over the next three days, Aldridge said she tracked her bag on the airline's app and watched it go from Frankfurt to DC to Denver, Colorado, Houston, and Dallas, where it made its final transfer to Austin. I sent emails every day As we checked in our bags, we were told by airline staff that the conveyor belt wasn't working and"just put you bags over there" pointing to massive area with hundreds of bags. Lufthansa Lounge Z: Open from 6:00am to 2:00pm. Mine was not. Will see if they reply to my claim, but I have low hope that they even respond. -No bags showed up in Bologna. To my surprise the lady at the counter gave me the same reply: "You have to file a claim" !!! Both our planes were delayed but we still had the same amount of time between them, 1h 15 min at first. Of course, doesnt mean its positive response, but u ll get ur denial.. Well if you are a senator do something about it. I traveled with Swiss from London to Tallinn via Zurich on 3rd September and had a 60 minute connection in Zurich. Once on board the Captain made an announcement that they were holding the flight to make sure all the baggage was on the flight. Lesson 6: put a clearly visisble name-tag on the luggage and a piece of paper with all contact details into the luggage Also do I put air tag inside my luggage or put it hanging out like a luggage tag? Insane how these airlines can get away with everything while taking taxpayer money. They are the worst airline. After many calls and complains today July 7th is still no answer about my luggage. Not impressed. I had to On 27 June 2022 I flew to Frankfurt from Bergen and had a connecting flight 2 hrs later to Zurich. By phone, there is no answer. There were probably around 2000 bags in the hangar at flr and you had to manually search for them (I have videos lol). It seems to me there was no sense of urgency whatsoever on Air Canada or their courier's part to return the missing bags to their owners (who are on vacation for only 11 full days in Italy, and where the bags have been missing for 8 days). People shared tips etc. They tried to tell gate agent. Filed complaint with US DOT in May. Had a connecting flight from Billund, Denmark to Frankfurt to Glasgow. After many calls and complains today July 7th is still no answer about my luggage. Emma Aldridge. I flew from Palermo to Toronto through Munich. I thought I would never see it but on Friday I got a message from Lufthansa that my suitcase arrived in LA and would be delivered to my house; on Saturday I waited all day and by 10 pm I got it, after 25 days. Ah wellit's only been two months! "All system partners, including Lufthansa, are working under high pressure to ensure that passengers and their baggage take off and land on time," a Lufthansa representative told Insider. Just got our 2 expensive guitars back, after 11 excruciating days of little help from Lufthansa. I want my bags Lufthansa. LH knew where we were, knew our ports of call, and NO emails such as described above from them. They agreed to pay some of our expenses due to Cancer meds and I asked this in writing. Had family flight July 2 Barcelona-Frankfurt-Newark- San Juan. I just found this page below and they don't make it easy to find the info. THANKS. In case your luggage turns up, youll be informed right away. Great article! Japan Airlines JAL First Class Lounge: Open from 04:00 to last departure. You can take some yoga lessons in Yoga Rooms. Checked in 2 bags, and a 3rd bag was a Gate Check. They sent my delayed luggage with Lufthansa to London Heathrow with this route IST-FRA-LHR on 11/07/2022. Lufthansa rebooked us for the next day Frankfurt to Heathrow then onto Denver. -I complained to LH and was offered a bland corporatespeak apology. I arrived to Sibiu, in Romania, on June 18, 2022 and my luggage did not arrived. Lufthansa Senator Lounge (Non-Schengen): Open from 05:00 to 22:00. Submitted claim to British Air with documents for equivalent of about $800 USD for lodging in Dublin, nonrefundable lodging near golf course, and nonrefundable sports bag fee on Aer Lingus flex ticket. Luftansa has lost my carry on which they made me check in because it didnt fit in the metal sizer. We were bike touring and so did not have clothing and bike clothes until we returned 5 weeks later. Get into Gaming World, where free arcade games are available. -On Monday, the bags were finally delivered to the remote cottage in Tuscany where we were staying at that point. Lufthansa management unprofessionally and ruthlessly cut off workforce because they care more about short term financial performance (which in the end translate to their compensation). This is not first summer of travel for airlines. The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered. This is only because I stayed on the phone for several hours and finally spoke with the Lufthansa baggage person. There are over 20,000 bags piled up at Frankfurt, so dont expect any speedy replies though. Your Advantage; Serialnumber Check; Finding Agent; Fact Check; Success Stories . Sure enough, I easily found our bags there. This is done in an automated process after check-in. Air tags are great but they can't put your bag on the plane for you. My only caveat is that DB aren't running very well this summer either and have had a ton of maintenance and manpower issues that have caused delays and cancellations. This was all out of Munich on June 24th. Only after arriving at the airport, and well after the flights arrival time, did I receive a message stating that our bags had been rebooked on LH88, the flight later that night, due to land at 10:10PM. Enter your surname and ticket number (the 13-digit number found on your boarding pass) Describe your luggage in detail (the more details you provide, the higher the odds of your item being found) In case your luggage is retrieved . So a few questions. Address. Much love! I literally dont have clothes with me. What good is that if your bags are miles away? Not only we missed our connections due to airport chaos and late arrivals, we lost our luggage too. To this day she did not get her bags even though we pleaded with the personnel explaining that by mistake she left her medication and inhaler in the luggage (she is only 17). Lesson 7: Get Apple Airtags or Samsung SmartTags for the luggage Let me state that for the remainder of the summer I absolutely wouldnt book an 80 minute connection in Frankfurt and expect my bag to make it. That is so easy to do with Lufthansa luckily. She claimed there was no record of them arriving, and said Id have to wait until I received confirmation stating that they had arrived. Again, not even a receipt confirmation. The delivery company said they will take the luggage back to the airport and hand it over to Lufthansa that same day. There is no mention of Sunday in that commitment. They are not ae to send me text or email with pre approved amounts. BA told us not to worry about retrieving our luggage unless we needed anything as they would re-route. I have been told that I should provide all this information in Twitter and it seems it helps. They have never called. They were supposed to be on the next flight but it's been 3 days and the bags have not yet been delivered. Its been ten days and, after a two hour on hold wait with Delta (the flight was actually on Air France, a Delta partner), I was offered reassurance that, while two of my three checked items were still in Paris, eventually things would get sorted. Now, when I drive to San Juan airport to speak with human beings, the United luggage reps tell me everyday that luggage will arrive that day drom Newark. Can you pls provide the phone numbers you called in Munich? I have filed a claim for the reimbursement of a costly expenses resulting from the delay and got a response from Singh (Lufthansa rep) demanding for (PIR) which I have attached and emailed back to them. How do we go ahead being compensated for our losses? I have been writing emails to the address Lufthansa gave me and never gotten a response. Local baggage handlers in UK do nothing, and even give a phone number that no one answers. I wanted to minimize the risk of anything further going wrong, so shortly after LH82s scheduled arrival time, I headed back to the airport. Lufthansa, Austrian, Swiss, Brussels, LOT and Other Partners | Miles & More - Lufthansa Lost and Found [merged thread on things left in the cabin] - Had a flight from IAD to FRA last Sunday in F. During the flight I duly worked on my mails, etc. I just changed my itinerary to go back to Rome one week from now if my luggage does not show up an my friends house in Tuscany. This is a nightmare. I put mine inside my bag and it works just fine. Got the delayed baggage message after landing in Delhi and quickly filled out the missing baggage form (had 2 bags) since I had a domestic connection within a few hours. No reply, no acknowledgement. Lufthansa lost my luggage (nobody within the baggage claim customer support group knows its status). I had to make a choice, to leave the bag and rush for my connecting flight or stay and wait or join the queue for "Lost Baggage" and miss my connecting flight. Our family of seven traveled from Barcelona to Frankfurt with a one hour connection from Frankfurt to JFK in NY on 7/25/22. The third checked item was my walker, which was delivered to my home on July 5, five days after my arrival. 500 character limit. If not, what good does an air tag do? Services: Snacks, Alcoholic drinks, Wi-Fi, Newspapers, Magazines, Internet terminals, TV, Printers, Copiers. I now have to get the bag back to SA at my own expense. Once system couldn't find my case but it was 4am in Phoenix and baggage customer service was closed. When they did respond, I was informed they only reimburse 50% of clothing and 100% of toiletries. My daughter flew from Turkey to Frankfurt and the lay over was cut short so her bag never made it. Click on the Create a Report window. We went to the airport twice, it took us 3 hours each trip, paid exorbitant parking fees, but nobody helped. Apple told me the air tag is only trackable for 100 meters. I had to come back to USA and as of today 10/7 We still have not received two of them.