However, we ask you to go through some security steps as part of our fraud-prevention policy. Please email me at lorraine.brule@regus.com and Ill have it reviewed for you. Find another option. Note: soon, regus rep will reply to this post with template answer, try to go off topic and tell lies. Again, I was given no information about the impossibility of terminating this agreement until the end of 2022. All your invoices are available in your online account (Account section) and payable upon receipt but no later than the 15th day of each month. It began as a question about the timing of Regus issuing invoices and ended with a game-plan for getting out of an unwanted Regus contract early. Though I discontinued using the office after 11/30/21, I have paid for December. It's a concept referring to the practice of sailors with different shifts sharing the same bunk. Cancellation is a nightmare and you need to cancel as soon as you subscribe. Hi James, thank you for taking the time to write and letting us know your concerns. It is a scam. Remember that I need to escalate this and if I escalate this it will not be approved.". I called their 1-800 number and someone overseas took my message. Deplorable behavior by Dr. Carrie Jaffe. On December 24, I received the renewal reminder by email which contains auto renewal rent options. (626) 988-6387. Please fill in your details and a member of our team will contact you shortly. Regus, Office Lease, Contract Management, FAQs This question came up last week in Wegus, the largest Regus (customers only) discussion group on the internet. / ri di s, -ds / PHONETIC RESPELLING. Global Customer Service at Regus. Can I hot desk in different offices? It leases virtual offices to business owners who need things like a business address, a place to occasionally meet with clients, and a receptionist to answer the phone. Hi Vladyslav, Workplace recovery. We will then confirm your payment date and amount. You can also use our app to book workspace or a meeting room, quickly and easily. Good service all round, very happy with the entire process. This way, you have a written record of who said what when, and you can more ably protect your time against circular conversations with $12/hour Regus reps. (As a general rule in life, you should avoid trading time with people whose time is worth less than yours; this is one of the fundamental reasons, in fact, we built Veeto.) Assistant Global Customer Service at Regus, Nice offices and friendly people. Although we may modify the Contents, make improvements to the Site or correct any error or omission at any time and without notice to you, we are not obligated to do so. Here are the steps that Hannah took to get out of her Regus contract: Of these five steps, the most difficult and time-consuming are steps 2-4. Suppose that the client from Hannah's strike 1 or the clients from strike 4 deciding not to hire Hannah because they felt that Hannah was unprofessional--in the case of strike 1, because the client had to wait for thirty-five minutes before Hannah greeted her, or in the case of strike 4, because Hannah was unable to book a meeting in time. Why? - We will send Regus a legal demand letter giving Regus a few weeks to resolve your complaint as demanded. This place are the worst of the worst. This--missed expectations--probably explains why there are so many negative Regus reviews on sites like TrustPilot and Yelp (and even one site dedicated exclusively torants about Regus). We reserve the right to charge additional reasonable fees for any repairs needed above and beyond normal Now, after 2 weeks of contacting the account help desk team, I feel like they treated me like a toy. BEWARE! This year I missed the deadline for ending my agreement by 10 hours. Thousands of people have used this trick, because Regus can't hide it anymore. The term is said to have derived from the term hot racking. I await their reply. While we wholeheartedly advise against ever entrusting Regus with your credit card information to begin with, our advice usually does not find Regus customers until they're ready to break-up with Regus. She advised me to consult the Agreement, which I did. Maybe the Regus billing errors keep piling up. Regards, Requesting your refund is easy. adjective. As a Regus Businessworld Preferred member, you will enjoy: Access to 1,500+ Regus Business Lounge locations worldwide. How do I cancel Regus? The whole situation screams shady. Transparency is key to us, and our teams go to great lengths to ensure that any queries are clarified before an agreement is signed. She is an attorney in California, and we will call her "Hannah." The other element is the fees you have either paid or incurred--or will incur in the event you do not move out of the office. Certain laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. Reddit, Inc. 2023. Use the app to reserve your workspace. I bet that the reason this term causes the most heartache is that is costs people the most money in aggregate--and it is just sneaky as hell. Please understand that the space youve reserved is unable for other customers whilst youve booked it. 3. Lorraine Brule *Ts&Cs apply; participating locations only. Still, in this one case alone, her $43 Veeto membership returned her $4,459 in avoided Regus early termination fees, lease payments, and forfeited depositfees paid to Regus. Notify your financial institution (bank, credit card company) that you have revoked Regus' authorization charge you. I understand and appreciate that youre disappointed, and would really like to help. I am sorry if you feel this way. The parts of the Regus lease agreement that people seem to make the most noise about are sections 2.2 and 2.3, which conceal this nasty term called "automatic renewal." And again, there is just no legitimate reason for it. thank you. We have a team of specialists available 24/7 to help you find the best solution for your business. *Personal information redacted by admin. I am willing to pay rent to keep my business going through this pandemic, but has to be a mutual agreement. if so what was their response. Let's say Maurice tells Regus on June 8 that he is terminating his contract effective June 30. How to get out of your Regus lease, step by step. Once your agreement with us has been renewed, well confirm it via email. Nailed it. Brand new uplift on 900 Trail Ridge Road, Aiken, S.C. Work spaces are 1st rate. When I called the number to sort things out, the number was disconnected. Look at their designs, the blog content, website copy, and photography. By setting up an automated method of payment such as direct debit or credit card, you are saved the hassle of arranging manual payments and possibly incurring late fees. Can I hot desk in different offices? Subject to the following clause, any claim or controversy related to these Terms and Conditions or relating to this Site will be settled by arbitration. And that is why I decided to write this post, becauseI found someone. of or belonging to a king. Like many big companies in the US who occasionally run afoul of their disgruntled customers, Regus knows that refusing to immediately satisfy a Veeto demand would result in an immediate lawsuit, bankrolled by Veeto. Make sure the demand letter gives Regus a finite period to resolve the matter before which you move to next steps. Facility was nice but expensive at over $10 per foot per month. I will be happy to stay with Regus. Just in case a disgruntled member does not get wrapped up in the closed-door confidentiality of arbitration, Regus wants to cover its bases and attempt to silence all of its members. This is not legal advice, and I am not your lawyer, but On a month-to-month lease, in my opinion, the smart move is to treat your retainer as your next month's payment and to ignore Regus's protests otherwise. For if he were expecting this, then why would he sign the contract at all? **BEWARE OF MANY HIDDEN CHARGES ON YOUR INVOICES! Contact Information. Transparency is very important in everything that we do. The phone was not hooked up. DO NOT TRUST THESE FRAUDSTERS I was unable to even start the business because of this dilema. Spaces looks a LOT more appealing to start-ups and freelancers than Regus does, but Regus looks a lot more appealing to the conservative corporate crowd who want a more traditional office environment. They will claim that the contract states these charges are non-disputable and non-refundable, however when asked to cite the exact section with those words, the reps fail to do so. Suggested subject of the email: Heres the list of 3 Must Dos when breaking up with Regus. Neighbor-of-the-year award! We use cookies to improve your experience and deliver personalised content. The Contents are protected by copyrights, trademarks, service marks, trade dress and other intellectual or ownership rights owned by the Group. Ask for two months subscription and end paying four. Its my understanding a lot of people are using the pandemic to get out of agreements without proper cause and pocket money which should be used for business expenses. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. With a membership, you'll truly never work alone. Notify Regus that you revoke their authorization to charge your account and ask them to remove your financial information from their database. Ending your membership is a simple process: You should log into your Regus account and click on Accounts > Products > End Agreement. Get Directions. Id be happy to look at your specific situation but havent been able to identify your account. Addison, TX 75001-4637. Craft a legal demand letter in which you state what resolutionyou demand and why you think you are entitled to it. not because the contract excuses Maurice from the 30-day notice requirement, but because the consequence to Regus of Maurice breaching that term are no greater than the amount of retainer Regus is then permitted to keep, which would make everyone square. Example # 2. There are 2 main steps you should take here. Regus Details Website Regus Discussions Regus Community Show More This Site is the website ofPathway IP II GmbH(a member of the Group) and the content of this Site is determined solely by Pathway IP II GmbH. If you don't request the refund, they keep it. Never again Regus, Hi, 1. IN NO EVENT WILL GROUP BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, COMPENSATORY, SPECIAL, CONSEQUENTIAL, OR OTHER DAMAGES OF ANY KIND WHATSOEVER, LOSS OF DATA, INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY, BUSINESS INTERRUPTION, OR LOSS OF PROGRAMS OR DATA, ARISING OUT OF OR IN CONNECTION WITH THIS SITE, ANY SITE OR SERVICES LINKED THROUGH THIS SITE, OR ANY COPYING, DISPLAY OR USE THEREOF, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, EVEN IF GROUP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY DAMAGES THAT RESULT FROM ANY MISTAKE, OMISSION, VIRUS, DELAY OR INTERRUPTION IN OPERATION OR SERVICE REGARDLESS OF THE REASON. Since Hannah is an attorney, this is not the first question she asked, because she already knew in her case that the answer was yes. Need to chat about your Regus issue. Based on the typical set of facts in Veeto cases, public lawsuits make companies like Regus look really bad in public (for example, after reading this, are you more sympathetic to Regus or Hannah?). I hope you can assist me in terminating my Agreement, effective 12/1/21 and having Regus accept my final payment of $219 on 12/18/21 as final payment in full. It is extremely frustrating and unprofessional., The office booking system is terrible because I cant see which windows of time are available. Otherwise, let's geek out for a moment on jurisprudence. Best regards, THEY ADDED ON RANDOM OTHER CHARGES TO MY INVOICES, SO MUCH SO I HAD TO CANCEL MY DIRECT DEBIT - YOU HAVE BEEN WARNED. They're saying because the agreement is dated that your reliable to pay them that whole time period, bull$#*!. Global Customer Service at Regus, They auto renew your contracts without your permission. Get help. So that was added for May and June, and also included in the standing charges for July. Why? We apologise if for any reason you didnt receive these reminders. Thus, it seems that quite a bit of people end up getting hit with an extra three months of rent beyond when they probably were thinking they would be done with Regus. Thus Maurice, or anyone else on a month-to-month Regus agreement, or anyone whose remaining contractual obligations equal the amount of retainer Regus holds, could use this trick to side-step the 30-days notice requirement. [Blow on pointer finger shaped like gun barrel.]. By using or browsing this website (the Site) or any of the other websites (the Group Websites) of the IWG PLC group (the Group), you acknowledge that you have read, understood and agree to be bound to these Terms and Conditions and all applicable laws and regulations. I also am wondering when the late fees are added and how often are they added? And although that has not happened here, the point is that such one-sided contracts like this seem to allow for it to happen. And with the added benefit of an all-inclusive monthly cost, flexible working has never been easier. 15305 Dallas Pkwy Fl 12. And that is OK. If youve made an error, we will always review the best solution for you. The decision of the arbitrator will be binding on the parties. Because Veeto makes it extremely efficient for Veeto members to generate and send legal demands, and then backs those demands by bankrolling any necessary lawsuits, your Regus contract is just one of the many purchases you can effectively Veeto. How regus allowed to get away with their hidden automatic renewal. Wow, Hi Jane, First, many banks charge merchants like Regus "dispute fees" every time a dispute is filed, and in the event that Regus loses the dispute, Regus must give back both the amount of the disputed charge plus pay the bank the "dispute fee." For nearly a decade, Veeto has been helping people break up with companies like Regus, and we have compiled a ton of data, from handling thousands of cases, that we can leverage to help make your break-up with Regus as smooth as possible. They charged us for three months after we cancelled in August. If you want access to the business lounges, pricing starts at. There are 2 main steps you should take here. I am on a month to month agreement. Tip for consumers:DO NOT do business with this company they will rip you off! Can you legally break a Regus office lease? Pitching up in different offices is exactly what Regus' hot desking plan is designed for. Company Name: Carrie Jaffe or Accurate Assessments of San Diego This also makes it super easy, and efficient, for you to pass along any and all documentation to a third-party service provider helping you with your Regus case, whether Veeto, an attorney, or someone else. We actually got an email one time from a Regus VP who wanted a refund from Regus because she had been inadvertently charged to use a Regus meeting room (screenshot below, name changed to protect the hilarious). A legit company has a cancellation and refund policy that makes sense, a customer service team that responds and is able to resolve issues and, most importantly, does not mess up their billing and collections that hurt their clients. 25% off* This May, we've reduced the price of selected workspaces*. Regus would say that, yes, the payment for July is due [as soon they could possibly get their hands on it]. By moving out soon after you hire Veeto, you are not only escaping some of the nonsense described above, but you are taking away from Regus the argument that you are still a tenant and are this incurring new monthly fees. The salesperson has left our organization and the messages that were sent to you are from a number that is no longer under Regus but were sorry that happened to you. Take money off your card with no reason, sends money back to wrong banks and tell you to deal with it, put 100 parking tickets on your card with no authority to do so, Honestly avoid these crooks like the plague. I apologise if you are not completely satisfied with the service. Pricing. United States only: Any claim or controversy related to these Terms and Conditions or relating to this Site (with the exception of injunctive relief sought by Group) within the United States, will be settled by arbitration in accordance with the then-current rules of the American Arbitration Association. Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. Just How Big Of a Dumpster Fire Is Waste Management? You should receive your refund within 30 days after your end date. That time-consuming part. Because Regus prefers to hold that retainer as leverage over you. Lorraine Brule Please request your retainer online (www.regus.com), select Account > Billing and payments > Retainer balances, where a specific section for the refund requests is available. Thanks for your services, we will make sure we don't recommend you and take our business else where. But it does help when you can get advice from someone who has done it before--and even better if that person has done it thousands of times! Its important to think of the business you are trying to end your term without proper notification. Any use you make of any site or service linked to by this Site is entirely at your own risk. Have issues with your Regus contract? Now, that might seem benign at first, but consider this reversal. She didnt knock on the door or call me. As you rightly pointed out we ask that our customers request their retainer refund through their online accounts, and we will ask you to go through some security steps as part of our fraud-prevention policy. Office Space. This company is a complete ripoff and racist! Privacy Policy. She said it reverts to a month-to-month, but to review the Membership Agreement. i want to cancel they said i cannot. The pandemic should not effect anyone in the medical field with the use of masks and vaccinations. Then threatened to sue me for non payment. How easy is it to get a hold of customer service at regus? You can call, but they don't know what's going on and have little to no authority to fix the issue. It is clear that there are a lot of people who feel wronged by Regus. Sandra Melody Move out, and move on. Global Customer Service at Regus. Most Regus customers therefore actually share the same office space and attendant resources with other Regus customers (called "Regus members"). avoid all companies by IWG, Hi Mark, We have sadly been with Regus since 2013. Please click the link in the email to confirm your subscription! Here are three ways to make a clean break with Regus. These Terms and Conditions and your use of this Site will be governed by the substantive laws of Switzerland, under the exclusion of the Swiss conflict of law rules and international treaties, in particular the Vienna Convention on the International Sale of Goods dated 11 April 1980. Cancellation fees may apply. Product of interest * Please select . There are 2 main steps you should take here. I believe you must provide a 3-month notice (read your agreement). STAY AWAY FROM REGUS. Your current agreement will expire on the date you decided, that is reflected on the agreement. Its nonsense in most cases and one should be able to continue with an office space. Why? Links are not an endorsement of the site or service. Global Customer Service at Regus. 3 Things to Do When Terminating a Regus Contract. Ending your agreement is easy through your online account (www.myregus.com). Assistant Global Customer Service at Regus. You should receive your refund within 30 days after your requested date. 1 review GB 2 days ago Everything is wrong Everything is wrong. (Although, not as good that time MTV Punk'd host Ashton Kutcher punked Justin Timberlake on MTV and made him cry.). I imagine that this is the question that anyone who is not an attorney might first ask. Many thanks, Kind regards, Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. However, although this might seem like a simple objective to achieve, it might be harder than it looks. This question came up last week in Wegus, the largest Regus (customers only) discussion group on the internet. If you have heard of Veeto before--perhaps you have read about it in publications like the Huffington Post--then maybe you will understand what I mean when I say that it seems that Veeto has, in this case, performed the miracles ascribed to it. Let me recount how that Regus discussion began. Manage all of your workspace and business needs. Again, by contrast, nowhere does this lease agreement preclude Regus from pursuing the member should he fail to hold up his end of the deal by not making his agreed upon payments. If you are concerned about privacy, WeWork is not the place for you. Can't believe these thieves are still in business/. Simply go to myregus.com and log into your account. adjective. Case reference number: C-6953809-Z0V3 Our membership packages offer the ultimate in flexibility. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. In January 2, I got auto renewal confirmation email from them and told me it has been successfully auto renewed. Our Center Manager couldn't be any better. Work from any of our business lounges, reserve a dedicated desk or hot-desk in our sociable, shared open-plan or office spaces, or take a private office of your own. That might strike you as a Debbie-Downer analogy to make, but you should remember that Regus leases space to business owners who probably depend entirely on their business for their livelihoods. Regus 284 reviews www.regus.com Write a Review Ask a Question Ratings On Other Platforms Trustpilot Reviews.io Corporate Values Overview Regus has a rating of 1.29 stars from 284 reviews, indicating that most customers are generally dissatisfied with their purchases. We assume no responsibility or liability for other sites or services. The only chance of getting hold of any sort of assistance is a measly way through a website portal and even then half the time your requests will stay ignored; the other half of the time they might reply with a generic useless answer. Once you've purchased your membership. Share your photos and videos with others to prove the truth of your words. The last mainstream one, offered by . Regus is disreputable but in my case is the only game in town. For that reason, a Regus member is probably not expecting that hewill not be able to get what hepays for when he decides to sign a contract with Regus for office space. Please contact me directly, at lorraine.brule@regus.com so I can quickly assist. She replied back to say that she had found another office and would not need to renew her lease when it expired later in the year, and she also asked if she could somehow downgrade her membership since she would no longer be using the Regus office space at all (Regus should have taken that offer, as you will see in a minute). . Just hit the forward button. Regus would rake the member over the coals trying to recover whatever fees it expected the member to pay. Jan 25,2022 Update: Remember that part about business owners depending on their businesses for income? Other. If you need any support, please feel free to contact me at michelle.spire@regus.com with your account details. Many thanks, The I sent another 2 emails to express my disagreement and concern on the renewal issue, but still no response. You can Zelle money to people immediately or ACH in one day. The rights, title and interest in the Contents are not transferred to you by copying or downloading the material. NB: Did you know that you can also check your agreement, meeting room bookings and other services through your online account? Only to STILL be billed some extra charges after canceling and receiving the confirmation canceled email. If you find these three tips helpful, feel free to share them with your Regus office neighbors. She emailed the office manager and asked to schedule a call with him. But first, let me highlight a few of the more offensive parts of Regus's actual lease agreement that, based on my reading of several of the Regus reviews referenced above, many people seem to have an issue with. And they do not have to provide any notice to you at all. If you want access to the business lounges, pricing starts at $93/month if you sign a 24 month membership agreement, $99/month for a one year membership agreement, and $111 for a month to month agreement. One element to consider is the effective termination date. IF YOU DO NOT WISH FOR AN AGREEMENT TO RENEW, THEN YOU CAN CANCEL IT EASILY WITH EFFECT FROM THE END DATE STATED IN THE AGREEMENT OR AT THE END OF ANY EXTENSION OR RENEWAL PERIOD BY GIVING US PRIOR NOTICE. Avoid any business with Regus - lots of hidden fees, customer service is horrible, they bill for everything without authorization, and last have been fighting for my retainer to be returned for over 30+ days. This company is a massive scam, Tip for consumers:This company is a scam with zero integrity. Hot desking is a trend in which workers take whatever desk is available, instead of having one assigned space or permanent office desk. Submit a complaint and get your issue resolved. I replied and explained that these terms were written in an intentionally deceptive and unclear way. That way, when you go to cancel your lease, they could invent some reason that you owe more fees, because it is harder for you to get them to refund you for unused retainer than it is for them to dupe you into paying more money sooner than you really should have to. I always rent space February through April. At WeWork locations, you'll see glass walls all around. At Regus we work hard to ensure full transparency in our invoicing process. On May 21st, I received two invoices. Im sorry you feel this way but let me assure you that our customers satisfaction is very important to us. Michelle Spire Center management was excellent and tenant-centric. I wonder if the receptionist considered Hannah's copious use of the printer to be incompatible with ordinary office use. There are 2 main steps you should take here. During the recession, serviced offices group Regus was throwing free Businessworld Gold cards around like confetti. Regus, Office Lease, Contract Management, Attorney What does Regus do? Kiran, the second customer service person wrote (12/26/21),"We take renewals very seriously and great care in communicating how the process works. Use of spiders, robots and similar data gathering and extraction tools is expressly prohibited. They sited the non renewal clause but I have no copy of the contract in my account. Membership. Cookie Notice So I replied by email and asked for other lower rent option (change to smaller space, etc), but no response. Customer service left me on hold until the company closed then hung up the phone. She exceeds my expectations on a daily basis. Save bigger. Transparency is key to us and our teams go to great lengths to ensure that any issues have been clarified before an agreement is signed. Why have me sign a contract if you aren't going to keep your word?