Disabled People (orange stripe on the right hand side): Some passes are renewed automatically, but some require evidence to be updated in order to renew a bus pass. My age-related pass has now expired but I have not received a new one. The new pass should take no more than three weeks to arrive after you have applied, but you should apply as soon as possible because your current pass will stop working on the expiry date shown on your card. If you have any questions, please contact Essex County Council by calling0345 743 0430. For example, if an applicant provides a blue badge number as proof of entitlement, we will in most cases issue a bus pass that expires on the same date as their blue badge. This can be done online or at a participating library. Please note we cannot assist with applications or replacements on this number and you should call0345 200 0388 if your query relates to a bus pass. A concessionary travel pass normally entitles you to free travel on all off-peak services (from 9.30am to 11pm) Monday to Friday and at all times during weekends and Bank Holidays. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. If you cannot apply online for any reason please contact us. LANCASHIRE DISABLED PASS HOLDERS ONLY - If your pass expires in the next two months and you have not received a renewal pack, we may not have your current address, please print off the renewal form below and follow the instructions on the form to renew your NoWcard bus pass. We apologise for any inconvenience that this situation may have caused you. We are happy to help all customers in understanding what evidence we need in order to quickly and easily renew a bus pass. If so, please let us know youve moved as soon as possible so that we can send your new pass to your new address. If your pass went to your previous address we will require proof of your new address to update your record (see link http://www.nowcard.org/nowcardfaq.asp#FAQ23) and if a replacement is required you will need to pay the 10 fee. If your card does not scan the driver should accept it providing that it's in date and the photograph is valid. Alternatively you are able to renew your vouchers online. Open all. Your older person's bus pass is valid for four years. What should I do? However, in respect of other disabilities we might ask for a copy of updated information to enable us to renew your pass. Apply for or renew your bus pass. Only passes issued by City of Edinburgh Council work on the trams as theyre funded by the council. Alternatively, you can renew your pass online. How long does it take to renew an older persons pass? These are mostly people who have held a bus pass since at least 2008 and will now be . On National Rail services in London, travel free after 9:30 weekdays, and any time on weekends and public holidays. 1 Contents. You may be eligible for financial support. We are happy to help all customers in understanding what evidence we need in order to quickly and easily renew a bus pass. My new bus pass has been refused by the driver. It costs 10 for a new card. If we send the bus pass to your old address, there will be a 10 fee to send a replacement to your new address. At a participating library who can accept both card and cash payments, and arrange for the new bus pass to be ordered and posted to the customer. If you do not have your current pass, then please contact us. thurrock.gov.uk uses cookies to make the site simpler. The form will ask for a new passport-sized photo, which will be printed on their new card. Necessary cookies are absolutely essential for the website to function properly. So, to find out if you're eligible and where to apply, get in touch with your local council. This cookie is set by GDPR Cookie Consent plugin. Dont include personal or financial information like your National Insurance number or credit card details. We will either renew your bus pass automatically or send a letter that tells you how you can renew it. Your browser does not allow scripting so some of the features of this page may not work. We will need to see evidence of your new address. But opting out of some of these cookies may affect your browsing experience. Forgotten your Username? Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. To get an older persons bus pass you must 2 Apply to your local council. Do not include common words or names. Contact us on 0300 456 0100 or email concessionarybuspasses@wiltshire.gov.uk to receive individual advice. It does not store any personal data. If your current bus pass is due to expire within the next month, this is an indication that we . What time can I use my bus pass outside of Gloucestershire? If you pass does not register on the card reader on the bus, we won't know the pass is being used. The cookies is used to store the user consent for the cookies in the category "Necessary". If you have scanned your pass in the 12 months before renewal we will send you a new one automatically, this will arrive a few weeks before your current pass expires. Update or cancel a card. Likewise, if you are under age 66, a Free Travel Card will issue on being awarded an Invalidity Pension, Blind Person's Pension, Disability Allowance, or a Carer's Allowance. 5 Other ways to apply. Please note that if your pass expires/expired on 31st March 2023, your pass may have been automatically renewed, if you had used the pass in the 12 months prior to December 2022. What do I do with a bus pass which is no longer needed? Youll need to provide proof of identity. Find out more about an igo card. The cards offer older and disabled people free travel in the capital There is no need to contact us until we get in touch with you. We also use third-party cookies that help us analyze and understand how you use this website. Completed renewal forms will be processed and new vouchers issued approx. Residents in Telford and Wrekin whose bus passes are due to expire are being advised that they will be renewed automatically. Are senior bus passes renewed automatically? This situation is not unique to Gloucestershire; all concessionary bus passes have been issued as smart cards since 2008, but equipment to read the cards has only been installed and commissioned on buses operating within Gloucestershire since 2012. Disability-related passes can be valid for 1 - 5 years. Normally other local authorities require customers to return their old bus passes pass to them, return address is on the back of the pass. Pass holders who have not used their pass between 01 March 2022 and 28 February 2023 will not have their pass automatically renewed. Most young disabled (under 16) pass holders should have received a short form to return. How do I apply for a disabled persons bus pass? If you have any problems using your card, it will be necessary for you to contact the bus company directly. You will receive your pass by post within 5 working days. Seniors can visit both TheBus Pass Office at the Kalihi Transit Center, or Satellite City Halls to pick up a HOLO card. All content 2023 Southend-on-Sea City Council. We use some essential cookies to make this service work. Libraries can assist with the renewal of Age Related Bus Passes, replacement of lost or stolen bus passes (for both Disability and Age Related). Applicants whose pass was issued due to a disability will continue to be automatically renewed. You can make updates to the following details before your bus pass renews: your appearance. It is being used by the person whose photograph and name appears on the pass. What happened to the baby in Joy Luck Club? You do not need to renew an igo card. "With companion" entitlement is specific to Gloucestershire so may not be available elsewhere in England. Failure to do this may result in you not receiving your renewed bus pass or renewal reminder letter. Our If you have moved address since receiving your bus pass, please notify us of your new address (including proof) so that we . You will need your bus pass number (printed on the front of your pass) and up to date evidence that you are still eligible for a disabled person's bus pass. Free travel bus pass and voucher renewals, categories D (Walking impairment)& G (Unable to drive), please click here or for further information. Can I use my bus pass on Night Buses, such as N94 (Chelt to Glos). Calling from a land line will normally be cheaper than the cost of a 2nd class stamp. The new pass should take no more than three weeks to arrive after you have applied, but you should apply as soon as possible because, . Bus Concessionary Bus passes are accepted on Gloucestershire Park and Ride services, but only as a concession and a reduced bus fare will still apply. Essex County Council is not responsible for this. As a general rule, it is usually cheaper to call during the evenings and weekends. Age-related passes will be valid for five years. You can find your renewal code located in the box towards the bottom of your renewal letter. Please note below the procedure for Free Travel Bus Passes that expire on 31st March 2023: Will be automatically renewed without the need to complete a renewal form. If you have moved since your last bus pass was issued and we have not been informed you will need to visit a participating library with proof of your current address. For those people needing to apply for their renewal this too can now be done byApplying online. who can accept both card and cash payments, and arrange for the new bus pass to be ordered and posted to the customer. You can find the following on this web page: Your bus pass is valid in the following locations at the following times: An Essex companion pass is available for those who have difficulty travelling without assistance. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes. Renewing your older persons bus pass If your pass is due to expire and your address has not changed, well renew your pass automatically and send it in the post at least a week before your old pass expires. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. *A. They may not be renewed automatically if your pass is not scanned locally between 1 March 2022 and 24 February 2023. If you lose your igo card you can apply for a replacement from TfGM by phoning 0161 244 1000. What are the 3 most important parts of a motherboard? Lee It tells you about: Bus passes are issued for up to five years. current pass expires so pass holders dont need to do anything, just wait for a Check service availability with your bus operator andread our summary of the changes to bus services before applying for or using your bus pass. You will need to pay 10 to replace this pass. read our summary of the changes to bus services, renew your pass on the My Bus Pass website, let us know if you no longer require a bus pass, evidence we accept as proof that you are still eligible for a disabled person's bus pass. Lee A 5 administration fee will be required for a replacement bus pass. You have moved since your last bus pass was issued and not informed us. Like paper bus passes, Senior HOLO cards are available for riders 65 and older with valid identification. Customers will receive their new pass to the registered address at least1 week before their current pass expires. You can renew your pass by completing an online renewal form below, by contacting our information line on 0345 600 0659 or by writing to us at SCC Free Travel Bus Pass, PO Box 212, Waterlooville, PO7 6ZN We send out renewed passes by the end of March. Higgins, Telford & Wrekin Councils Customer Services Manager, said. No, your bus pass cannot be used on National Express services. Please still, Older Persons bus passes will normally be automatically renewed. If your pass has already expired you can still renew your bus pass. If you have an older person's pass that expires in the next two months renew online with the following links: -. If you have received a letter from us and would like to renew your pass, make sure you have your current bus pass number to hand and renew your pass on the My Bus Pass website. Wed like to set additional cookies so we can remember your settings, understand how people use the service and make improvements. This will be. No, the English National Concessionary Travel Scheme requires that Travel Concession Authorities provide passes that enable free travel on any local bus service in England at all times on Saturday, Sunday and Bank Holidays and between 0930 and 2300 on any other day. 1 week before current vouchers expire. Unemployed people. If a disability-related pass holder wants a replacement bus pass there is a 5 replacement charge. Please call us on 0345 200 0388 or you can amend your details on the websiteApplyonline. You should continue to use your current pass, but then cut it up once your new pass arrives. Please note the Bus Pass system is separate to other Council systems and requires its own login information. Older person's passes which have NOT been digitally in use and recorded on a local bus route within the previous 12 months will not be renewed automatically, but may be renewed upon request. Note also that anyone due a Renewal (within 60 days), expected automatically or not, who wishes to upload a new photograph can do so by using the Apply Online link. If you'd prefer to have a disabled persons pass you will have to provide sufficient evidence that you are eligible for a disabled person's pass and pay a 10 replacement fee to have your pass category changed. If you have moved address since receiving your bus pass, please notify us of your new address (including proof) so that we can update our systems. Please note you will require your customer number to complete the form (This can be found on your renewal letter). Apply for a new age-related pass. However, in respect of other disabilities we might ask for a copy of updated information to enable us to renew your pass. If your pass has been stolen, you should call 0345 200 0388 to replace it. You need to check the expiry date and apply to the council for a new one if you're is due to expire. Continuing eligibility for a pass issued due to a . Your renewal letter will include a list of the evidence we accept as proof that you are still eligible for a disabled person's bus pass. What type of medicine do you put on a burn? You can renew your bus pass up to 8 weeks before it expires. If you have not received this letter, call us straightaway on 01452 426265. This authority is under a duty to protect the public funds it administers and to this end may use the information you provide in your application for the prevention and detection of fraud. Residents are. If you haven't received a pass 2-3 weeks before renewal you can try to renew online or contact us if you are unable to do so. Please see their Bus Passes for Older or Disabled Residents page for more information on how you can apply online or in person, as well as how you can renew a pass. pensioners. We would suggest you keep your bus ticket as it may have information on it such as the bus journey, driver number, time etc which will help them investigate this matter for you. It is not valid in Wales* or Scotland. For further information on the free travel bus pass and travel voucher scheme please click here or for further informationor contact our Free Travel Bus Pass information line on 0345 600 0659. Using your card. This website uses cookies to improve your experience while you navigate through the website. Read and contribute to the 20 readers' comments . This might be a letter confirming your eligibility and asking if you wish to renew. You can apply for your renewal bus pass online. This website and payments services are provided as a managed service by South West Smart Applications Limited, 14 High Cross, Truro, Cornwall, TR1 2AJ. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. You should have received all the information you need by now. Park and Ride Services and Airport Transport Services: it will be necessary to check with the Bus Operator or the Local authority for that area, prior to travel if they accept concessionary bus passes, and if any charges apply. Typically, we will automatically renew passes for people with visual impairments and hearing impairments. If you do not receive your new pass please contact our information line on 0345 600 0659. Are you struggling with the cost of living crisis? Lancashire: http://www.nowcard.org/nowcardfaq.asp#FAQ23. For Seniors, pricing is as follows: One-way fare: $1.00. I currently have a disability-related bus pass with companion entitlement. However, you may not be allowed to use your bus pass on night buses i.e. Higgins, Telford & Wrekin Councils Customer Services Manager, said: The last time bus passes needed to be If youre not a Medway resident find out how to renew for an older persons bus pass outside of Medway. If you have not received your renewal form, please contact our information line on 0345 600 0659. The renewal process for bus passes and travel vouchers depends on whether they are age or disability-related. Unable to drive for reasons of medical fitness. What should I do? I have applied for my new bus pass, what should I do with my current pass? The most likely reason is that the issue of new concessionary bus passes coincides with changes being made nationally to the smart card operating system. If you need to cancel a bus pass for any reason, please send us your request by email and include details of the pass. We will post your renewed bus pass 18days before the old one expires. If you email us please confirm your date of birth and current address in the email so we can fully check our records. Your bus pass is valid for use on all registered Bus services within England, so if you are visiting other places you should be able to use your pass. If a bus pass has been stolen and the customer provides the police crime number there is no charge for a replacement pass. Bus pass - renewals and replacements March 2023 renewals Automatically renewed passes were produced on 24 February 2023 and are being sent out in the next few weeks. English bus passes are not accepted in Scotland and vice versa. If you have not used the Bus Pass system before, please sign up for an Account using the Don't yet have an Online Account section. If you have a disabled persons pass which is due to expire in March, we will write to you to tell you how to renew it. I have moved out of Gloucestershire. Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. Companion passes are automatically renewed at least 2 weeks before they are due to expire. Renewing, updating or cancelling a bus pass. If you have moved address since receiving your bus pass, please notify us of your new address . Please use the eligibility calculator at www.gov.uk/state-pension-age to find out when you will become eligible for a pass. Your bus pass will be renewed automatically. You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has. You can apply for a replacement bus pass by filling in the lost bus pass application form. If you have lost, or damaged, your bus pass you can either Apply onlinefor a replacement or call 0345 200 0388. Other Scottish passes arent accepted on the trams. If you have not received your renewal letter, or you have changed address since your last issue, please contact our information line on 0345 600 0659. . You can travel free on TfL services with your Older Persons Freedom Pass from 09:00 weekdays and anytime at weekends and on bank holidays. If your pass is due to expire and your address has not changed, well renew your pass automatically and send it in the post at least a week before your old pass expires. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. If we are able to confirm your details from existing Council records, your bus pass will be automatically renewed and your card should be received one month prior to expiry. Copyright Lancashire County Council 2022. Application forms for the 'English National Concessionary Travel Scheme . I have not had an automatic renewal what do I do? GCC understand there was a discount being offered for some local train travel. Registration Number: 07205882, Please note the Bus Pass system is separate to other Council systems and requires its own login information. Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. Click or tap the rating which best represents your experience. Concessionary Bus Pass Already have an Online Account Login to renew or manage your Bus Pass and to keep your details up to date. Alternatively (depending on the level of information we hold about you), you might have received an application pack asking you to reapply. The cookie is used to store the user consent for the cookies in the category "Performance". Use the application form below to send us your new details no later than 1calendar month before the end of your bus pass. Can I use my bus pass on Park and Ride Services and Airport Transport Services? If you have received your letter already and are ready to renew your pass, please visit the My Bus Pass website to renew. Jobcentre Plus travel discount cards - available to unemployed Jobseekers Allowance or Universal Credit claimants aged 18 to 24 for 3 to 9 months or to over 25s for 3 to 12 months entitling a 50% discount on selected rail tickets - visit your local Job Centre office for more information. Major investment in boroughs schools continues! These cookies ensure basic functionalities and security features of the website, anonymously. It is no longer possible to change your delivery address, replacement charges may apply if pass is sent to an old address. If you live in England and are of retirement age or an eligible disabled person, you are entitled to an English National Concessionary Bus Pass. Under normal circumstances, you can travel free if you board the bus between 9.30 am and 11 pm on Mondays to Fridays and any time at weekends and bank holidays. If you havent received a pass 2-3 weeks before renewal you can try to, Disabled persons bus pass renewal letters are being sent for customers do not have automatic renewals agreed, but you can, what to do if your pass is damaged, lost or stolen. Where you caught it and at what time, along with your destination. A letter and a renewal application form will be sent to you automatically you can also use the application form below. Some rural services in Norfolk will accept concessionary travel passes before 9.30am on weekdays. To be eligible for a disability-related bus pass with a companion, we need to see evidence of your qualifying disability. These pages are for East Sussex bus pass holders. Learning impairment that has resulted in an arrested state of development before adulthood. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. There are several factors that could cause your new bus pass not to work other than a faulty card or a fault with the on-bus ticketing equipment. Essex residents who are applying for an older persons or disabled persons bus pass for the first time may apply to Essex County Council. five years You must let us know if you have changed address over the last 2years and your bus pass is about to run out. Gloucestershire County Council offer the Statutory Scheme, as required by law, which is Monday to Friday 9:30 am to 11:00 pm* and all day Saturday, Sunday and Bank Holidays ( but not on the late-night buses, after 11 pm)*In some rural areas where there are very limited bus services customers may be able to use their pass on a bus before 09:30 am. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Elderly and many disabled people in Tyne and Wear who are entitled to a free bus pass now have their smartcard renewed automatically - so long as it has been used at least once in the last year. Please destroy your old pass immediately in the same way you would do with an old debit or credit card, so that you dont destroy the wrong pass. However, if you have only used your bus pass in London (where the Oyster system does not record your journey) you will need to visit a local participating library who can arrange a free renewal bus pass for you. If you move address, update the details on your bus pass at least three weeks before the renewal date. If the evidence you provide does not prove you are eligible for a disabled pass, but our records show that you have reached pensionable age, we will issue you with an older persons pass instead. You don't have to do anything, unless you have moved since we sent you your last pass. If youve moved since your last pass was issued, youll need to provide proof of your current Medway address. What do I do about my concessionary bus pass? Calls from mobiles are likely to be considerably higher than those from landlines. If it hasn't arrived 1week before the expiry date, please tell our Passenger Transport Unit. You will need to apply to your new local authority for a new pass. You can start using your new pass immediately, just like you would with a new debit or credit card. The way of applying may be different to the way you applied in Gloucestershire. We will write to you if we need new evidence; if you do not hear from us you need not worry as your pass will be renewed automatically. We will automatically renew your older persons bus pass at least 2 weeks before your current one expires if you have used it: Before your pass expires, we may send you a letter inviting you to renew it manually. Can I use my pass on Trains? If you currently receive Travel vouchers you will receive a renewal form at your registered address. You may need to provide proof of your new address. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes. In the unlikely event that your pass does not arrive, you should call. Transport For London Buses (you cannot use your pass on the Underground, DLR or Trams), Downloading an applicationformfor older persons or disabled persons bus pass at the.
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