On any smart phone, go to ticketek.co.nz in your mobile browser to view the mobile site. Will the Mobile Ticket scanners at venues work through phone covers? https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405 They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. Ticketek recommends that you select Registered Mail for these events where available. You may be required to submit to a search of your person and/or possessions before entering the event. You will need to make sure you purchased your tickets with a My Ticketek account so that your tickets will appear on Marketplace. This ensures that the group remains together when purchasing seats by avoiding the following scenario: No, Ticketek will not retain your personal information unless you have already signed up as a My Ticketek member. Note that Mobile Ticket delivery may not be available for every event. My Ticketek Gift Voucher has no Voucher ID? When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase. The website will still select the best available within the section you have chosen, You can only select on price category at this stage. When a My Ticketek customer places seats on hold, the Ticketek website will clearly identify how long their seats will be held for. What happens if my tickets do not arrive in time? Tickets that are detected as being sold or offered for resale in breach of the Ticketek Terms and Conditions may be cancelled without a refund. For more information on requesting a physical card please see here, and for more information on Mobile Membership please see here. If magnified, the display may be blurry. However, if you chose ezyTicket, this will be attached to your confirmation email in PDF format. It's the fastest way to buy tickets for your next live experience, receive event alerts and access your mobile tickets to view and share with friends. General Terms and Conditions Will I be required to pay a transaction or ticketing agent fee as part of the complimentary ticket redemption? For clarity, Ticketek may limit, suspend or terminate the MyTicketek account of a user which has been activated primarily to circumvent temporary or permanent suspensions already in place with respect to a different account. I've been invited to purchase held seats by my friend, how many seats can I purchase? How do I arrange for a new membership card to be sent out? Accept the Ts&Cs and "Submit" 9. Can I delete the details of my saved credit or debit card? Where can I get more information about privacy for Friend Spotter? My address has changed. When you visit ticketek.co.nz you will now have a completely personalised experience with tailored content appearing based on your location and genre preferences. The Ticketek app was also reportedly glitching, stopping people from . The Mobile Ticket delivery option will be displayed with the existing delivery options when it is available. Due to extraordinary demand, three-time Grammy Award-winning singer, performer, and international pop icon P!NK has added 3 new stadium shows on her massive Australian tour in February 2024. Invitee A changes their mind and does not proceed with their purchase. Tickets purchased during a pre-sale will be available for collection after the advertised general public on-sale date. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event. Members can alternatively reserve a seat in the pre-determined on-sale period for each game. This is an extra security feature giving you the fairest access to tickets by helping us prevent automated and unethical ticket selection and purchase activity, Make sure your selections are correct and then hit the Next button. If you purchased online or through our call centre please contact Customer Service for further assistance. I ordered a digital download, CD and/or DVD with my ticket purchase, how do I receive this? Please read the "What If My Tickets Are Lost or Stolen" and "What if my tickets do not arrive" questions in the Top FAQs section. All venues have seating options available for patrons in wheelchairs or who require assistance. How do I request a refund if I have purchased Refundable tickets? View the range of price categories and prices to help you decide what you which best suits your needs, Click on the FIND TICKETS button to move forward and to tell us how many and what type of tickets you want, Select the Price Type. How do I subscribe to receive My Ticketek emails and/or SMS? What happens if I lose/change my phone or accidentally delete my Mobile Ticket? However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select. You should receive it within 2-3 weeks, however, these timelines will be dictated by club processes. For security purposes, you must still enter your password when purchasing or updating your account details. You can also update your credit or debit card details while you are logged into your My Ticketek account and navigating to the Payment Details page. Refer to specific details at each venue regarding accessing the stadium/park. Once a ticket is added to Passbook, you can the drag back of the event pass to initiate a manual update of details. If you can't attend an event for legitimate reasons and want to sell your ticket via an online auction site, Ticketek will not object to your sale as long as the selling/offer price is no more than the face value of the ticket. chevron_left. You can find information on how to access your Mobile Membership through the AFL Live App here. All refunds for cancelled or rescheduled events are managed by Ticketek directly. This is so we can show you upcoming events in your vicinity. To organise a replacement card to be mailed out, please contact the AFL Membership team on 1300 722 515. Be sure to select the discounted 'member' ticket. This refers to the various levels of ticket types on offer; e.g. 3- 12 - Junior Ticket. Don't worry! Members who have not yet renewed their memberships will receive their AFL memberships card approximately 3-5 weeks after renewal, but don't worry! If an event is cancelled or postponed you will need to contact Ticketek for a refund. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. In some cases, you will only be able to purchase one set of tickets to a popular event to ensure equitable distribution of tickets to the general public. If this does not answer your queries, our friendly team will be happy to assist. No, there will not be a priority system in place for AFL Members dining in 2023. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the Site). Restricted view refers to seats that have restricted viewing of the stage or event. Tickets will not be issued to persons other than the credit/debit card holder. Your membership number is your account ID and can be found at the top of your membership card or the bottom of an email from AFL Membership. Yes, the option to use your saved credit or debit card or to save the details of a new credit or debit card while making a Ticketek purchase will be available on all online purchase platforms, including Ticketek's mobile site and mobile app as well as the website ticketek.co.nz. Please try again, or try reducing the number of tickets you have selected. How does Ticketek remember my preferences when I return? This is why on occasion, "Allocation Exhausted" can be seen yet shortly after the event is back on sale. To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. If your question has not been answered in any of the FAQs above, please complete the Ticketek Online. To do this, please check the 'keep me signed in' box when you log in. No. Are there any events I can't use my Ticketek Gift Voucher for? Just enter the unique Voucher ID on each voucher until you reach the value of your purchase price. If you are linked to other members, you can find their barcodes by signing in, clicking on your name in the top right hand corner, and selecting "switch accounts". Full Ticketek Refundable terms and conditions of sale can be viewed here. In most cases, tickets must be returned to the place where they were purchased. chevron_left. This means that for each event, tickets become available in order of best seating according to the promoter. General If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Set up your My Ticketek account, or check the details in your existing account. From the right hand side of the event page, select your preferred Venue/Location, Date and Performance Time. Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. You will need to provide some form of ID if you are requesting tickets be reissued, so that staff can access your Ticketek account details. If this is not the case, please contact the Ticketek Call Centre on 0800 842 538 and we can look into this for you. Ticketek Gift Vouchers can also be redeemed in person at a Ticketek Agency. endobj If you bought tickets by phone, create a My Ticketek account now at www.ticketek.co.nz If need to talk to someone or you're worried that your ticket might not be legitimate, please contact: - New Zealand venues (excluding Eden Park, Auckland), please contact Ticketek on 0508 NZ RUGBY (0508 69 7842) or +64 (0)4 384 6309 (for mobile and . <> Search Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR Select an event category type from the Genre drop-down menu and click 'GO'. General Admission seating is subject to availability, and information for each game will be released the week off on our website here. Will I be notified of event / gate changes? Log into your My Ticketek account and make sure all the details are correct. Upload your ticket. Ticketek may not replace tickets where seating is unallocated (general admission tickets); You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. Checking this box will securely save the details of credit or debit card for use when making your next Ticketek purchase. %PDF-1.5 Ticketek routinely mismanages ticket processing which should be simple. If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. Note that as the website is looking across all price categogies, the ticket prices can't be shown until you have also selected your quantity and delivery method, Select a price category from the drop down if you want to purchase tickets within a specific location of the venue. Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. Is there anything special I need to do when I get to the venue to scan my mobile? If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of agencies and box offices for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the agency or box office name to read see more information about that agency or box office. Can I still access the full site on my phone if I need to? The obstruction varies in different venues. Discover New Events. If you find yourself at the venue and unable to access your ticket on your mobile phone, please visit the Box Office and they will be able to help you. Guest passes can be purchased through Ticketek (MCG) and Ticketmaster (Marvel Stadium). General Admission (GA) is the term used to describe a venue where there is no reserved seating for patrons. Yes, if your tickets are purchased through Ticketek then these tickets will be in your account and can be sold on Marketplace. You can redeem your Ticketek Gift Voucher online through ticketek.co.nz, through Ticketek's mobile site and mobile apps, or over the phone through the Ticketek Call Centre. Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. When you arrive at the payment page of your next purchase, you will see a checkbox under the credit/debit card payment section to 'save credit/debit card details'. When I enter my Voucher ID online, it is notifying me that the voucher is 'not yet active', what does that mean? No, you may only request a refund on your Refundable tickets if your circumstances meet the list of approved reasons. Invitee B purchases the two seats they were assigned at step (b). We liaise closely with event organisers on matters related to ticket scalping. endobj Can I change to Refundable tickets after I've bought my tickets? Enter the required information in the fields provided. This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. For example, if eight seats were placed on hold and two have already been purchased, the next My Ticketek Customer can buy between 1 and 6 seats. The transaction limit is 10 at both Marvel Stadium and the MCG. Tickets will be available to purchase, once onsale, through Ticketek. Please note there maybe no replacement for General Admission tickets. Once you have logged in, update your information. Tickets for Sport, Concerts, Theatre, Arts, Family Events, Comedy, Festivals | Ticketek Australia Wu-Tang Clan & Nas NY State of Mind Tour NRL Telstra Premiership 2023 Season GABS Craft Beer Festival Palm Tree Music Festival Ft. TISTO, KYGO, LOST FREQUENCIES & More Ampol State of Origin 19 Crimes x Snoop Cali Rose ISUZU UTE A-League 2022/23 Season An administration fee of $10 will be charged. This is the default selection and lets the website choose the tickets which are currently the best available in any price category. Yes, if you wish to delete the details of your saved credit or debit card, you simply need to log into your My Ticketek account, visit the Payment Details page and hit the 'delete' button. Limitations on number of tickets purchased. In particular, the following form part of the Sellers terms unless otherwise specified: SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties. To do so, members will be required to use the 12-digit barcode number on the back of their member card, entering it on the website of the relevant ticketing agent (Ticketmaster at Marvel Stadium, Ticketek at the MCG). You can find your barcode number on the back of your member card or on the homepage of your AFL Membership online Account Manager. An Ed Sheeran fan shared a screenshot of their Ticketek message. www.accc.gov.au. Refunds must be requested no more than 60 days after the event date. Your remaining balance will be displayed on the payment confirmation page and will also be in your confirmation email. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. What does General Admission (GA) mean? Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. You can also get it delivered instantly by selecting ezyTicket as your delivery method and receive it as a pdf attachment via email. You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. The website only allows one invitee from a group to purchase at a time. You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation; The Seller reserves the right to add, withdraw, reschedule or substitute artists, performers, teams or players and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity. The tickets I am purchasing cost less than the value on my Ticketek Gift Voucher, what happens to the remaining value? Once you renew/join as an AFL Member, your club of choice will be notified and they will send your merchandise pack. Yes, 90 days after the event, tickets will automatically be removed from your Ticket Wallet. Ticketek may not replace tickets where seating is unallocated (general admission tickets). The Website Terms of Use and the Ticketek Australia Privacy Policy are incorporated into these Terms and Conditions. Can I use my existing Ticketek Gift Voucher to purchase another Ticketek Gift Voucher? Refundable tickets are an add on option available for customers to purchase during the purchase of their event tickets. Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions. One fan said 'thousands' of people were left queuing outside the venue desperately trying to . Tixel allows you to resell your Ticketek tickets in a few simple steps.Simply: Find your ticket. You will then be able to add more tickets to your shopping basket and pay for all tickets at once. Also, you will need to enter the relevant card's corresponding CVC security code before submitting payment. My AFL Membership card has not yet arrived, what should I do? The credit card pre-fill feature allows you to save time and securely save the details of a credit or debit card to your My Ticketek account to make purchasing tickets even faster. If you're not signed in already, you'll be asked to sign in (or register) now. When you are purchasing multiple Mobile Tickets, you can opt to have them all sent to your phone or have each ticket sent to a separate mobile number. I'm having trouble purchasing tickets from Ticketek/Ticketmaster - where can I find help? Please refer to Ticketek's. All tickets purchased from Ticketek can be listed on Marketplace including Child/Junior and Concession. You can opt-into Friend Spotter during the purchase pipeline, on both the Ticketek website and mobile site. Yes, it will. Where can I find my AFL Membership number? Selling tickets or offering tickets for sale for above their face value via auction sites or any other unauthorised means is in breach of Ticketek's Terms and Conditions. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of venues for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the venue name to read see more information about that venue. You can log in with your email address and password to access member only content. There are so many people queued up outside the MCG, waiting to get in. Staff are amazing under the circumstances," a third said. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. I am traveling the country and have a New Zealand address but my billing address is overseas. The Ticketmaster accessible bookings team is available 9:00 AM 5:00 PM AEST 7 days a week and forms should be completed as early as possible and at least 24 hours prior to the event. Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. You can also add the details of your credit or debit card ahead of your next Ticketek purchase by visiting the Payment Details page after logging in to your My Ticketek account. You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. Yes, the full transactional pipeline is contained within the mobile site, so you can purchase tickets to any event through the mobile site. You can access specific privacy information for Friend Spotter . Version 5.22 B82 R0 Ticketek Gift Vouchers cannot be redeemed for tickets to events where it is a condition that a specific credit or debit card is required to complete the transaction - for example a Visa Entertainment pre-sale. General Admission (GA) is an unreserved section/event where seating is not reserved for you. As a result, there are strict operating procedures which are adhered to in order to ensure security and crowd control of the event. You will receive an Order Confirmation via email immediately. Refunds, Payments and Exchanges. Will I see personalised content on the mobile site? Concession and junior barcodes will show up as such. Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. Invitee A starts purchasing two seats from hold. 4. Please comply with any stated ticket limit for this event. You can purchase and reserve tickets in any combination up to the ticket limit for the event. Will the event be reserved seating or general admission. You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). If you do not receive your club of support pack please contact the club directly. The Ticketek accessible bookings team is available Monday Saturday (not available Sunday), 9:00 AM 5:00 PM, and forms should be completed as early as possible and at least 24 hours prior to the event. If you haven't received your SMS after 24 hrs, please contact the Ticketek Call Centre on 132 849. Request details from Ticketek when booking your ticket. Can I use more than one Ticketek Gift Voucher in the same transaction? Tickets may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. The term including when used in these Terms and Conditions is not a term of limitation. If you are purchasing for an event that requires payment by a particular type of credit or debit card, and your saved card type is different, you will not get the option to use your saved card for that particular Ticketek purchase. For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. No, for the first release, the app will only be an iPhone app. These special event Gift Vouchers can only be redeemed through Ticketek Agencies for the events which they relate to. This allows the Friend Spotter feature to link your seat location with your Facebook friends. From time to time we issue statements using for example our Facebook page warning customers not to buy tickets from unauthorised resellers. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. Sign In Join today Please note: AFL House is currently closed to the public. Don't forget to bring your ezyTicket to the event. If I have a saved credit or debit card details, do I get a chance to review my saved card details before submitting payment? All members will have access to buy at the same time. Ticketek Gift Vouchers are automatically activated 24 hours after purchase, so you need to wait 24 hours after purchase to redeem your Voucher. Ticketek Gift Vouchers can be redeemed for tickets to participating events on sale through ticketek.co.nz, the Ticketek Call Centre and Ticketek agencies. Yes, you can change your region using the location menu at the top of the Ticketek homepage and we'll remember this choice for your future visits.