@OptimumHelp I just received the worst customer service response after their scheduling error! We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Select OK when prompted to allow FirstEnergy to find your current location. How do I find out if internet is down in my area? The density of these reports is depicted by the color scale as shown below. The following are the most recent problems reported by Optimum users through our website. See if Optimum is available for your home. @OptimumHelp the internet has been down in bushwick for over 5 hours! @OptimumHelp Outage in Sylva, NC? Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? View Optimum User Guides| Optimum Optimum Self-Installation and User Guides Find step-by-step instructions on how to set up and use your Internet, TV, and phone service. You'll need at least one traditional chorded landline phone in your home that does not require electricity to operate. Check to see your plan options by entering your ZIP code at the top of this page. 07860. . If you are only having a service problem on one of your computers there may be a problem with the software. Visit In the last three months, how would you rate Optimum? One way to figure out which connection type is available is by looking at the upload speeds on the advertised plans. All of the downloads are safe from the vendor's official website. are used by BROADBANDNOW only to describe products and services offered by each respective trademark holder. We always do our best to keep the lights on for the community, but sometimes outages occur. Get Help; User Guides; Service Appointments; Optimum Service Plans; . Any eta on restoring service? The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. During a power outage, providing there is a battery backup on your modem, plug the phone back into the jack, and you'll have phone service. Fiber speeds are symmetrical, whereas cable tends to have a much lower upload speed than download speed. @optimum Im feeling totally ripped off by @optimum. We will debit The power companies have priority in restoring service to their poles and lines, and once they are done, we are able to begin our repairs and restore service to our lines on those poles. @OptimumHelp I just received the worst customer service response after their scheduling error! So unsatisfied. Do you want internet service for your home or business? Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. All Rights Reserved. Internet. Constant outages. Check the settings on important communication channels. Optimum does not impose data caps on fiber or cable internet plans. like a laptop, cell phone, or tablet with your Optimum ID and password. All rights reserved. During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. The . Customers with a communication disability can report an outage using the appropriateTTY/TDD relay service,our online formortext messaging. We can't get your messages right now. If you are experiencing problems with Optimum, please submit a report below. If you have installed any software recently, make sure the installation is complete and restart your computer if necessary. Complain here: https://twitter.com/@OptimumHelp https://www.optimum.net/support/ Luckily, Optimum keeps its internet fees to a minimum since there are no data caps or contracts. Invalid password, please complete all fields. While Optimum does have an installation fee, Optimum tends to waive this installation fee for all customers who order online. Check for reported outages It may take 3-5 minutes to reboot. Optimum Outage Map, New Jersey Sorry, no map Discussion Please don't call "support numbers" posted below most probably it's a scam. Make sure there are no loose plugs and the outlets and circuit breakers are working. If you should lose power, these tips and resources can help you manage while our crews work to restore service. . BroadbandNow is supported by commissions from some of the providers listed on our site. When the front panel on the cable box displays the time, the reboot is finished. Check optimum.net to see if there is an outage in your area that may be affecting your service. If youre interested in bundling a mobile phone plan with your internet service, you can save significantly on your mobile service even get a years free service, depending on the internet plan and mobile plan you choose. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Check your internet connection by opening a web browser window. Invalid Optimum ID, please complete all fields. display your award(s), Copy the Embed code and drop it into your site's HTML. Latest outage, problems and issue reports in social media. Staying connected during storms is critical. Make sure to report and . I understand the frustration with gift card issues. Customer service is a joke. This may take 3-5 minutes. Fortunately, there are other ways to contact Optimum supportand its tech support department is open all night. Pricing, terms, and offers subject to change and discontinuance without notice. Whats going on? Optimum Business - Service Outage Check for outages Sign in to check your service status. It's been over 3 hours. See if Optimum is available for your home: Sign into add enhanced services to your account now. 1 Court Square West, Long Island City, NY 11101 Cable internet from Optimum by Altice is available to an estimated 8.2 million people, making it the 4th largest residential cable provider in the U.S. by coverage area. or call 8449102593 Get it fixed. Please try again later. While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". Leave a message in the comments section! Get it fixed. There may be a slight delay while the menu screen loads. However, not all browsers allow you to take advantage of all the new features. @OptimumHelp any update when service in Franklin borough will be restored? Optimum Outage Map, New York Sorry, no map Discussion Please don't call "support numbers" posted below most probably it's a scam. Report Outage Online. to get started. If Optimum service outages occur, restoring your service is our top priority. Without power to your home, your Optimum service will not work. Help. Having problems? Simply unplug your modem from the electrical outlet. program. All rights reserved. Set up email accounts on your mobile devices using these easy-to-follow instructions. Please DM us here: https://t.co/bEPlExjAK3 and we can take a look for you. to get started. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. CDC: https://emergency.cdc.gov/. Please DM us here: https://t.co/bEPlExjAK3 and we can take a look for you. Any eta on restoring service? Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. @Optimum still refusing to provide a pro-rated refund for my two days of service, keeping my entire $257 monthly payment. Problems in the last 24 hours in Weston, West Virginia. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming (under the Optimum West brand). Goes up $40 on my bill thats why I am leaving. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. 5 or 9-digit ZIP code. Optimum by Altice offers service in 17 states. Ive been patient. Optimum is having issues since 05:00 AM EST. Breadcrumb. https://twitter.com/@OptimumHelp https://www.optimum.net/support/ https://www.facebook.com/Optimum/ To keep power flowing, our crews prepare for potential outages long before they happen. If fiber is available in your area, you can get symmetrical internet speeds. Please DM the account info (name/address/phone#) ^Mark https://t.co/bEPlExjAK3, Please DM us at any time and we can locate an update for your gift card. Service Electric Cable TV, CSC Holdings, Cablevision, Morris Broadband, Optimum, Altice USA, Service Electric Broadband Cable, Service Electric Cable TV of Hunterdon, Cablevision/Optimum. Although originally installed exclusively for cable TV, a technology called DOCSIS uses these lines to send high-bandwidth digital data. Download the WiFi HotSpot Finder App. And when they do, well not only send out our crews to fix the issue immediately, but well be sure to let you know when electricity might be restored. @OptimumHelp Outage in Sylva, NC? If your phone number is registered to your Xfinity account, you can also text OUT to 266278 for internet outage updates. You must have JavaScript enabled to use this form. This heat map shows where user-submitted problem reports are concentrated over the past 24 hours. Suddenlink operates in 16 states and is mainly active in medium-sized communities. If you are only having a service problem on one of your TV's you can try rebooting the cable box connected to that TV. If you're using a battery backup, you'll also need to disconnect it from the modem and your router if you have one. Optimum by Altice vs Verizon High Speed Internet, BroadbandNow Internet Useful comments include a description of the problem, city and postal code. If Optimum is available in your area, youll have your choice of cable or fiber internet service. Explore plans below A tech has been out here every week. At the moment, we haven't detected any problems at . Having problems? Make sure the TV is on the right channel and input (HDMI, Video, Component, etc.) Store Locator. Mobile . Optimum offers cable TV, home phone, and mobile services along with home internet service. That enables cable companies like Optimum to provide internet service to a broad subscriber base without installing expensive fiber lines to every individual subscriber. C[(EW]Hj>kjy,#Pyb-'sfDK[D-F^2M^x4Bwh6d+6.XDPEM[J2"qq&NRJ/7P!sm?=Zks|uwN6w75t]t}ik\QnUd2[tvSR'_W0:t.H |!)*-z!B?,$- k endstream endobj 740 0 obj <> endobj 741 0 obj <> endobj 742 0 obj <> endobj 743 0 obj <>stream The most recent Optimum outage reports came from the following cities: If the power is out, your local utility provider must first restore power to your home and the network serving your neighborhood before our technicians can begin their work. Problems in the last 24 hours in Nolensville, Tennessee. Optimum by Altice offers cable internet access. Make sure you haven't missed any payments on your account. Optimum Internet Services See if Optimum is available for your home. Optimum Welcome Guide Samsung & Scientific Atlanta TV Self-Install Guide Optimum TV Box Self-Install Guide TiVo Mini Quick Guide TiVo Premiere Q Quick Guide TiVo Stream Quick When the front panel on the cable box displays the time, the reboot is finished. @Optimum still refusing to provide a pro-rated refund for my two days of service, keeping my entire $257 monthly payment. Home / Outage Map; 866.200.7273. Brenham isnt that small of a town. Optimums mobile services are powered by T-Mobiles wireless network. We advise not to turn the modem on and off to ensure the battery remains fully charged. Report a Problem Full Outage Map Problems in the last 24 hours in Stamford, Connecticut Its been a month. Weston and Lost Creek. To assure best picture quality, hand tighten each coaxial cable connector or use a small 7/16 inch wrench to make sure the cable connections are secure. Help. Our crews are actively working and will continue until all impacted customers are back online. Optimum Outage Map Is Optimum Having an Outage Right Now? Text OUT to PSEGLI (773454), report it online, through our app, or call 800-490-0075. Optimum Outage Map, The Bronx, New York. Our lines, which hang on power poles, require power supplies to be active. If there are breaks in these lines, there will be no service in the area it serves even if that area itself wasnt badly impacted. What is going on ? Facebook - Optimum Optimum Outage Map, Connecticut Sorry, no map Discussion Please don't call "support numbers" posted below most probably it's a scam. Money and Energy Savings for Your Business, Community & Customer Experience/External Affairs, Change your email, phone number, and other settings on your profile, Get bill and outage alerts, or manage how we contact you. Service Provider Awards 2020 Official Announcement and Methodology, Do Not Sell/Share My Personal Information, Limit the Use of My Sensitive Personal Information. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Optimum offers cable and fiber internet to more than 8.2 million people across the Northeast, with the most coverage in Arkansas, Arizona, and California. Twitter: @OptimumHelp Latest outage, problems and issue reports in social media. @OptimumHelp maybe fix peoples ****? Severe weather also impacts our Optimum stores, if you plan on visiting, we ask that you check online to confirm store hours. Find outage information for Xfinity Internet, TV, & phone services in your area. Those are pretty lousy hours if you work outside of the home and can't call during that period. Optimum offers cable and fiber internet to more than 8.2 million people across the Northeast, with the most coverage in West Virginia, Arkansas, and Louisiana. Find out what is going on. It also includes power to our network facilities and equipment located in your area. CALL NOW Also don't post any of your personal information. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Weston and surrounding areas. Outage Map User Guide Optimum provides this document as an overview of how to: By using the Optimum outage map, you'll be able to monitor outages affecting TV, Internet, and phone services and track the status of outage updates. Realtime Outage Map Enter your ZIP code to get updates on your neighborhood. You can easily perform a manual reboot by unplugging your modem and plugging it back in. Invalid password, please complete all fields. Please help! Please look into it. Loading map, please wait. @OptimumHelp maybe fix peoples ****? 2023 CSC Holdings, LLC. Plug your equipment back into the power source. You've been recognized in our annual awards If service is not working on ALL of your TV's there may be an unreported outage in your area or there may be a problem with the cable wiring to your business. Frustrations? We will debit View storm video . Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for example. connections on the go as easily as when you're connected at home. Their equipment doesnt work half the time. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Count to 5, then plug it back in. to view the Optimum WiFi Terms of Use. Share them here. Optimum by Altice is available at this address. Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: All plans include unlimited data. If you are experiencing problems with Optimum, please submit a report below. Live outage map. How can you prepare for a storm? Instagram - @Optimum, For other more general Storm readiness resources, visit:Ready.gov Enter your address or zip code to check Optimum by Altice availability in your area or interact with the coverage map. Note:Please only call 911 if you see a downed wire. Explore plans below However, not all browsers allow you to take advantage of all the new features. Realtime status of outages and problems with service providers. Report your outage online. Copyright 2023 FirstEnergy Corp. All Rights Reserved, How to Report a Power Outage and Stay Informed, If youre not enrolled in text messaging, text, To receive the latest update for your reported outage: Text. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Complain here: https://twitter.com/@OptimumHelp https://www.optimum.net/support/ @OptimumHelp internet outage in Bushwick (zip code 11206). Having problems? @OptimumHelp i am preparing to file a complaint with the fair trade commission and the better business bureau for failure and refusal to honor business promotion that was advertised so yall know,im tired of this. Also don't post any of your personal information. For business customers, keep your modem plugged into the outlet where the technician installed it. With internet plans starting at $40 per month, Optimum offers download speeds up to 940 Mbps. I understand the frustration with gift card issues. Whats going on? . If this fixes the problem, contact the software manufacturer to troubleshoot the software issue. Having problems? There could even be connection issues between your home or business and the nearest utility pole. During significant storms, we will share updates on our social media accounts. Please try again later. Samsung HD Cable BoxTurn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. Please upgrade your browser and/or operating system to improve your user experience. Optimum doesnt require contracts, and if youre not satisfied, Optimum offers a 60-day money-back guarantee. Access is included at no additional cost to customers with Optimum View the outage map General Information If you are experiencing any issues with your TV, phone or internet, there are a few simple fixes you can try. When severe weather is on the way, whats the best way to stay in the know? This user guide shows how to use the outage map by accessing it through the web on a desktop. download Plug the modem back in and wait until it has fully restarted. Log into your online account to view a status update on a reported outage. So unsatisfied. Report a different problem Report a tree, light or possible power theft. We strongly recommend that you upgrade to a more current browser. We shed light on answers to common outage. Now turn on your TV. Optimum / Cablevision outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. 1996-2023 American Electric Power. Congratulations Optimum by Altice! Customers should always let us know if they are experiencing an outage, even if a neighbor has already reported it. Frustrations? 3. Optimum by Altice is available at this address. Are you also affected? You can use your own modem too if you prefer. Optimum by Altice offers internet service across 21 states with the greatest coverage in Texas, New York, and West Virginia. The input selected must match the input you used to connect your HDMI cables "OR" component cables from your digital cable box to your TV. or call (844) 910-2593 The latest reports from users having issues in Weston come from postal codes 26452. Electrical power is needed to operate your . Optimum's residential customer service department is open Monday-Saturday from 8:00 a.m.-6:00 p.m. eastern time. Jan 9 Customers in Conroe, TX are experiencing a loss of service. This can take a few minutes. Plus, Optimum makes installation free for customers when they order online. Enter your ZIP code to get updates on your neighborhood. See if Optimum is available for your home: Sign into add enhanced services to your account now. Earlier on Wednesday, at least 13,000 customers in New Jersey were affected by a major Optimum outage, according to the company's outage map.But in the evening, the company said the outage had . If you need extended Wi-Fi coverage in your home, not to worry, one Optimum Wi-Fi Extender in addition to the Smart Wi-Fi 6 gateway modem is included in most Optimum internet packages. Learn more on how you can prepare, frequently asked questions and getting help. I also agree to the Terms and Conditions and Privacy Policy, which Please let us know what issue you are experiencing with Optimum: Thank you for the report! @OptimumHelp internet outage in Bushwick (zip code 11206). . Internet access points that allow you to make high-speed Internet We can't get your messages right now. See if Optimum is down or having service issues today 0 Reports in last 20 minutes Not Working For Me! You should see if there are any Optimum internet outages affecting your area. telemarketing calls using an autodialer, artificial voices or pre-recordings and SMS text messages, which could result in wireless
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