All sales and bids are final. Join The South Shore Hospital Data Breach Class Action, Today! You should typically get a refund for the ticket and any fees or service charges within 30 days. This left many customers, like Faye Hearn, concerned they'd be left out of pocket. 'My best friend's wedding had been rebooked for the same date in 2021, so I wouldn't be able to go,' she explained. 3. Are you still awaiting a refund for a ticket to an event that was canceled due to the pandemic? 3.4 Indemnity. Leave us a message by clicking the Contact Us button. Please add me to this list as I am almost 100% sure I got scammed. history of ripping customers off and skirting the law, $4bn (3.2bn) takeover of its rival StubHub. The Viagogo website explains that if an event hasn't been cancelled outright, customers will not be offered a refund. I must have sent countless emails and phone calls. You will be entitled to a full refund or a 120% voucher. When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. 2. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. This field is for validation purposes and should be left unchanged. is calling on Viagogo to refund customers for events that have been cancelled due to COVID-19. "If it's been canceled, chances are you're . viagogo is a global online marketplace for live sport, music and entertainment tickets. 'We always advise customers to purchase tickets directly from us through TheOpen.com or from authorised providers which are listed on the website. I entered the incorrect email when registering, how do I change it? We will also add Tax on our fees as applicable. The CMA also asks event organisers to ensure that, as a minimum, restrictions are clearly disclosed on the event's website and the first page of the purchase process of all official sellers. Paid 250 Euro VS the real cost of 100 euro. But to her frustration, Viagogo claimed the refund could take several months. Which? Harry Styles Concert Tickets. This is a level of criminality that will get this company belly uptrust me, I am all in for this class action lawsuitwe cannot let some corrupt Florida judge prevent a WHOLE COUNTRY of music lovers from being cheated and abused out of our hard-earned money. When listing seated tickets, all tickets in the same listing must be consecutive seats. A Viagogo spokesperson told us: 'Any ticket restrictions are clearly labelled at the top of our website. Viagogo told us: 'Our customer service teams are working hard to confirm the status of all events and contact customers to inform them of any changes. Viagogo, a ticket marketplace platform, is battling to avoid nationwide certification of a class action lawsuit alleging it failed to provide refunds for events scheduled during the pandemic. We would like to show you a description here but the site won't allow us. Arctic Monkeys Concert Tickets. that reports on class action lawsuits, class action settlements, Justin Bieber has cancelled the remaining dates of his Justice World Tour. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Melissa Taylor paid over 270 for two Wireless Festival tickets in June. Since June, we've found listings for events at all of these venues on Viagogo. . The class action accuses Viagogo of breach of contract and unjust enrichment, as well as violations under Floridas Deceptive And Unfair Trade Practices Act. 2.2 Registration. This is the easiest way to get your money back. You also warrant that you own the tickets. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. Please add me Celine Dion Golden 1 Sacramento Ca want my money back. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. But gave me only option was to relist on their site or go to resceduled date. We've also heard from a few Viagogo customers who have managed to get refunds by contacting their banks. In addition, when booking and before payment, customers need to confirm by ticking a box that they have noted the reselling of any event ticket is forbidden.'. The company argues that the court would need to identify which Class members would prefer to take the voucher than a cash refund. We do not control the information provided by other users which is made available through the Site. Please note this does not include any Tax that may be payable on fees We are required to pay. I have no ideal why a law suit has not come up sooner. Answer (1 of 3): Viagogo runs prudent customer care operations. I have lots of interesting documentation. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. All sales and bids are final. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in . Rob Davies. This tracks your activity using third party cookies. The organiser will tell you how to get a refund. Received clear instructions via email on how to claim refund for cancelled concert which involved posting . Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee, subject to the limitations set forth herein. This has reportedly been a long-standing policy of Viagogo. Viagogo's website states that customers are only entitled to refunds if an event has been cancelled, not if it's been postponed. Rufus Du Sol Tickets. It said it would speak to the consumer rights body the Competition and Markets Authority (CMA) about Viagogos behaviour. Honda CR-V, Civic and Acord Potential Catastrophic Engine Failure Get In Touch With Attorneys Today! Tickets for these particular events carry over and are valid for the event in 2021, so as per our terms and conditions the customer is not entitled to a refund in this situation. Viagogo told us that because the tickets for the 2020 event can be transferred to the 2021 event, this is categorised as rescheduled rather than cancelled. Tony's bank has now returned the money to his account, but Viagogo could yet dispute the refund. Hombres G Concert Tickets. 4. Top Class Far too many 3rd parties in there. Instead, it sat on your $2,031. Tomorrowland 2023 Tickets. 6.4 Release. Your email address will not be published. I have yet to get my tickets and when I called the venue they told me to be weary and they might be fake. Invalid tickets are defined as anything where buyers are refused entry. Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund. Faye was reluctant to sell them again, as she didn't want to put another customer in the same position she's in. It will stay valid for the new date. 2.10 Collecting Payment. Festival de Vina Tickets. Mtley Cre Concert Tickets. If you bought your ticket from SM Tickets in SM Department Stores, Eastwood, or Lucky China Town and you paid in cash, you need to surrender your ticket . Plaintiff filed a motion last month seeking to broaden the scope of her class action lawsuit against Viagogo from just Florida residents to a nationwide class. Should you experience problems with your tickets on the day of the event you must contact viagogo within 5 working days of the incident to report the issue. Ticket holders are fighting for refunds from secondary ticketing seller Viagogo for events cancelled or postponed by coronavirus, Which? a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. My partner has a job where he is required to go away at the last minute. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. . If the event organiser is offering vouchers or tickets . Something to be aware of with Viagogo is that many promoters will turn people away that have bought tickets from them. Editor, Marcus Herbert. 6.10 Notices. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement What We Do. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. The watchdog is examining the proposed tie-up after reaching an initial conclusion that it could severely reduce competition. 8:20-cv-01880, in U.S. District Court for the Middle District of Florida. A CMA court order requires Viagogo to clearly disclose key information on its listings, such as resale restrictions on tickets. 'Viagogo told me that because I'd agreed to their terms and conditions, I wasn't eligible for a refund and would have to relist them on their website if I wanted any money back.'. They did not admit to law breaching and refused to provide a refund. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Rufus Du Sol Tickets. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. Complain to the ticketing website. Received Refund in full for cancelled concert. If this is also unsuccessful We will not offer a refund. This court must perform a rigorous analysis to determine whether plaintiff met her evidentiary burden in demonstrating that class treatment is appropriate, Viagogo says. Tony Wood has been trying to secure a refund for his tickets to The Open Championship 2020, after receiving an email from Viagogo claiming the event had been postponed. I purchased tickets to a Jimmy Buffet concert for 08/14/21 (rescheduled from 08/2020). Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. What is the viagogo complaint handling process? We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. You must contact the Red Hot Chili Peppers Concert Tickets. Harry Styles Tour 2023. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph, Be the first to hear about special offers. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. I have reached out to Viagogo many, many times over the week and keep getting the same answer that they do not have control over when the seller or venue releases the tickets. To be a member of this Site, You must agree to accept the terms in this Agreement. If the event has been cancelled, send them evidence of this. Shiflett contacted Viagogo and was told that once a ticket order has been placed, Viagogo is unable to cancel orders. It states that one of the sites key features, and the reason buyers prefer it to other secondary marketplaces, is the Viagogo Guarantee.. Editors Note on Viagogo Refund Class Action Lawsuit: : Lauren Shiflett v. Viagogo Entertainment Inc., Case No. In the case of refunds, we appreciate our customers patience while we process their request.. Last month, Florida resident Lauren Shiflett filed to extend her class action lawsuit against Viagogo from only Florida residents to a nationwide Class, Complete Music Update reports. Gather all the information you have on the purchase. If You receive tickets from the Seller that are not the tickets you ordered, or, are tickets that are invalid and are not honoured at the venue, or, in the case where we did not tell you about a restriction on the ticket which could result in you being prevented from using the ticket, we strongly advise you to Contact Us to report the issue. About Us But Viagogo, which has been criticised by the music industry, MPs and campaign groups over its treatment of customers and alliances with powerful ticket touts, is refusing to follow suit. If you're thinking of buying tickets from a secondary ticketing site, make sure to check the venue and event organiser's policy on resale tickets before doing so. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. National Math and Science Initiative (NMSI) recently announced that personally identifiable information of more than 191,000 individuals was exposed in a data breach. No refund, no answered or returned email for days. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Viagogo claims the events have been postponed, despite the event organisers confirming they have been cancelled. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided. We cannot control the policy of third-party resellers.'. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. Hombres G Tickets. I will join any class actionthis judge from Florida is corrupt and must be disbarred for not allowing this though. The difference between 'cancelled' and 'postponed' events is . If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. If you booked with a primary ticket seller and paid with your debit or credit card, you may be able to make a claim with your bank if the ticket company doesn't offer a refund. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. 2.14 Substituted Seat Locations. Two other consumers, who used Viagogo to buy tickets to the golf Open Championship and a My Chemical Romance gig, said they had got their money back only after appealing to their banks. Furthermore, users of Viagogo in the United Kingdom have also reported similar issues in requesting refunds for tickets acquired through Viagogo following the cancellation of events due to the pandemic. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. However, in Viagogos most recent filings, it says customers with tickets to events affected by the pandemic have been offered vouchers worth 125 percent of the original purchase price, Complete Music Update reports. found tickets for Hamilton at Victoria Palace Theatre being sold for 714 per ticket and in breach of the venue's T&Cs. However, despite the official announcement . 5.4 Making Adjustments. 6.8 All Sales are Final. 1. We think businesses - especially those with substantial resources - should still provide refunds for events . Privacy Policy | Why can't I see my order or sale in my account? The court would need to determine which Class members would choose the voucher over a cash return as per the company. You agree . If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. One Direction Tour 2023. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. Stubhub said they would send the email giving the option but no option was ever given.these tickets were purchased in February of 2020 so they should qualify for a cash refund. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. : 'We have informed Viagogo that the events are cancelled not rescheduled and that we are also emailing the Competition and Markets Authority (CMA) to let them know the situation. Additional information can be found in our FAQs and on the ticket details pages. 7.2 Copyright. 3.2 Other Information. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Viagogo promises "a full refund" if any problem arises, while Get Me In! Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. We will also add Tax on our fees as applicable. 'But Wireless's official announcement was that it's cancelled and carrying tickets over to next year is just one option.'. 1.2 Ticketing Exchange. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. Faye has now been refunded by her bank after making a chargeback claim. 'We would welcome the opportunity to work directly with event organisers so that fans get maximum access to events, which we believe should be the ultimate goal of everyone in the industry.'. I sent our ticket numbers but Opera Australia said they were not theirs. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e.