GO LITERALLY ANYWHERE ELSE. I would like to help you further in this matter but haven't been able to identify your account. Don't be fooled by that. * All prices shown are valid at the time of inquiry, based on 24-month contracts. this is absolutely gross and scam. Where appropriate, well also take steps to prevent the situation from happening again. (Sandra, I used the portal at first, however, your system made an error.) At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. 2023 Trustpilot A/S. Originally, total costs 20k THB, but end up with 50k THB. Regus is a scam. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. Requesting your retainer refund is very easy: simply log into your online account (i.e. Rather than a reply on my retainer, it warned service suspension if I didn't pay its virtual fee. Its an automated process. Company Name: Max Dragon Technology Please remember that the retainer is refundable at the end of your agreement. I called Regus account desk and Dom S. got my call. We therefore bring you a practical 1-day course that focuses on all levels of change impact and prepares you to face them according to new age best practices and techniques. But change is necessary and you as a change manager will be expected to lead from the front. Hybrid working is a better way to work that gives businesses and workers more choice on how and where they work. I asked a receptionist to help my issue to the Regus help desk. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. It is clean and smart and well organised. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. Our global network of workspaces enables you to work wherever you need to be close to clients, partners, suppliers, or home. Please advise what can we do to get back our retainer refund? Hey Sandra and Regus, just return my retainer back then I would not post anymore! If you need further help, pleasespeak with our team member who is already in touch with you. Well guide you through the process. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. Requesting your retainer refund is very easy: simply log into your online account (i.e. International Association of Better Business Bureaus. There is non existent customer service department. DO NOT give them your payment info, DO NOT sign with them. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. This company bills you for services you do not use. Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. October 8 Trustpilot is assessing this review in accordance with our flagging process. The retainer fee doesn't guarantee a successful outcome. And whatever the future brings, were able to handle that too. $5520 Service Retainer on file. Lease period: April and May 2018 Regus does not communicate with customers via telephone. Please email me at Lorraine.brule@regus.com with your company name and details. Its a healthier, greener, flexible, and more cost-effective way to do business. Turned up at 450 Bath Road, Heathrow. I was a customer with a licensing agreement set to expire on December 31, 2022. Regus flagged by its software or its Content Integrity Team because they have been unable to verify my authenticity rather than returning my retainer back! Here are 8 tips for writing great reviews. October 6 Hard revenue focused. The knowledge and skills taught in this course are in line with the educational standards of the Association of Change Management Professionals and industry standards. BBB Business Profiles are subject to change at any time. I told you my account number is 9054006! Hi Stephen, Requesting to have your retainer refund is an easy process. Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. By effectively using change management techniques, students will learn how to facilitate smooth transitions in the workplace while maintaining morale. At the end of your contract, they will automatically renew you without a signature and without consent. We use dedicated people and clever technology to safeguard our platform. Ive now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. She would do her best to escalate my process by letting them know this terrible status. Contact: +65 [protected] We find it very unfair that for this reason you post a very visible, insulting and untrue review. Anyone can write a Trustpilot review. Absolutely unacceptable behavior. We are pleased to confirm you that your refund has been processed as per the details we have shared with you via email. Regus Office rented: Wisma Atria Singapore However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. We will then confirm your retainer refund date and amount in return. If you refuse to pay their bogus invoices they will send you to collections. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. So when you need to scale up, cross borders, or make the move to hybrid working we're here to support you every step of the way. Your satisfaction is very important. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. Any that you do not require can be opted out through your online account. They are scammers, and incredibly dishonest. Regus helps businesses find and create the right workplace for their people. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. All rights reserved. Hard revenue focused. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. It is IMPOSSIBLE to get them to stop charging. In this age of uncertain economic situation, managers need to be extremely tuned to change and steer the organization in the right direction by managing a crisis effectively. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. *We conduct corporate trainings on your preferred dates and location for no additional cost. Browse our full range of products and services. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. I made a virtual office agreement with Regus and got an invoice to pay the monthly fee. 6. Please remember that the retainer is refundable at the end of your agreement. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. They charge your card for amounts more than stipulated on invoices! Reform Skills, now assist professionals across various domains with the help of strong instructor panel; a panel of certified instructors that play a crucial role in identifying and covering development needs for working professionals and delivering a 98.7% success rate. Were clear about this from day one. The company left an official comment to this complaint. I sent Regus how my retainer process is going? Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. Their lawyers are acting blind on Regus random deduction from my credit card, they only wanna persecute on why i dont pay for the next one month whereas the answer is obvious: they already deduct $5000 out of my $650 monthly rent. They still continue to send invoices with no one responsible to be there to answer. Submit a complaint and get your issue resolved. They come with the latest technology, a friendly support team to ensure everything runs smoothly, and catering if you need it. We also ensure all reviews are published without moderation. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. 5. If it has been longer than 30 days, please get in touch so we can investigate further. I would love the opportunity to help further but havent been able to identify your account. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. How BBB Processes Complaints and Reviews. Our invoices are due on the payment date that is displayed on them. This will surely increase the credibility of your complaint. This is a complete con, and scam through and through. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. Manage all of your workspace and business needs. I sent an email to Briana and asked how my process going on? BBB Business Profiles generally cover a three-year reporting period. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. It is IMPOSSIBLE to get them to stop charging. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. That exception is made on the understanding that an additional service retainer is payable. Hi Chris, I have checked the system and the retainer refund will be processed as a one full amount for both offices after your agreement finishes at the end of November. That exception is made on the understanding that an additional service retainer is payable. Verification can help ensure real people write reviews about real companies. We have office space and more to suit all budgets, in every city of the world. Business Profile Regus Business Centre Office Space Rental Multi Location Business Find locations Contact Information 4449 Easton Way Ste 200 Columbus, OH 43219-7005 Get Directions Visit Website. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. Turned up at 450 Bath Road, Heathrow. Went through the cancellation process but the system wouldnt cancel my membership until the end of November. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. 2. Professional rooms for your next training session, interview, or pitch, wherever you need it. We ask all our customers to add an automated payment method to their account. So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. As you can see from your statement of account, available online (e.g. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. They still continue to send invoices with no one responsible to be there to answer. Why take the Change Management training from Reform Skills Inc? I have been renting an office space at Regus in Kings Hill for over 12m now. 25% off. It is most familiar in the context of services because you pay it when hiring a lawyer and signing a legally binding contract with them. So, whether you require meeting rooms for an hour, offices for the day, or want to drop in and cowork, the choice is yours. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. 1. 4. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. I have been renting an office space at Regus in Kings Hill for over 12m now. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Lets find the right workspace for you and your team. Transparency is very important to us, and all services can be opted in/out through your online account. Stay away!! You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. One business week has passed since I post it here. When could I get my retainer back? A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. Please could you send those details to me at lorraine.brule@regus.com so I can support you? its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. Find out how we combat fake reviews. She replied to me by email that my case had been started. This does not affect customers who have a permanent space as these are reserved specifically for them. but when u need support / CS to talk and solve ur problems its literally non existant. The reason why we're asking all our customers to provide details online is to prevent fraud. Paid for parking online and have now received parking ticket from private company. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. We also ensure all reviews are published without moderation. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We use dedicated people and clever technology to safeguard our platform. Office Space and Coworking prices are per person per month and are dependent on inventory availability. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. I will be taking legal action if this is not returned within 28 days (31/03/2023). When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. For clarity, you were also charged a retainer top up. Item #23 - Exit Virtual Office (VO) Agreement will be for a sixty (60) day term rather than a ninety (90) day term. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. The company left an official comment on this complaint. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. According to its policy, the retainer took 30 days to get back to the tenant. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Once we've received your information, your refund is processed within 30 days of the last day of your agreement. Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information My contact end of March 2021. Theyre a great place to connect with colleagues, clients and other like-minded businesses. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. Get help. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. Students will become skilled at addressing the concerns of staff and enabling cooperation through strategic best practices. My Regus ID: ********. I really thought that this company would be a good option for expanding our business. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. If I can assist you with anything else, please contact me directly at Lorraine.Brule@regus.com