View network connections. Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Set up password reset verification for a work or school account, Reset your work or school password using security info, Backup and recover account credentials with Authenticator, Add your work or school account to the Microsoft Authenticator app, What happens if there's an unusual sign-in to your account, Where can we contact you with non-critical account alerts. Find out more about the Microsoft MVP Award Program. Q: Is registering a device agreeing to give the company or service access to my device? Unfortunately, I receive the notifications to the old phone. Generally, when the message appears that a notification was send to the mobile device, there should be an option to use different verification method, which allows to also choose to enter a 6 digit token that is displayed for this account in the MS Authenticator app. This can be done a lot better! Q: What information can Authenticator autofill for me? The app is available for free download on both Android and iOS devices. Make sure the device is registered. This data allows our engineers to improve the app in ways that are important to you. tnmff@microsoft.com. On thePasswordstab in Authenticator, selectSign in with Microsoftand sign in usingyour Microsoft account. Q: How can I get my Incident ID aftersending logs to customer support? Phone number is also correct. Can you get notifications for some accounts on the app, but not others? Problem is : When try to authenticate through Microsoft Authentication App i didn't get any Notification for approve or denied as it should be. Beam) I click on "Use Microsoft Authenticator" but no notification is sent to the smartphone Android 5.0.2 (LG G2 Europe H3G), even if I open the app. Any personal data collected is limited to information needed to help troubleshoot app issues. Q: What ifAutofillis not available for me in Settings? Dec 14 2021 On Android, Microsoft Authenticator is failing to register for push notifications. After that, starting Company Portal application again, Authenticator started to work as expected. You can turn App Lock on or off on the Authenticator Settings page. Note that 2FA is designed to make it extremely hard to access an account unless you have the 2FA code. After setting up the Authenticator app as an autofill provider on your phone, it offers to save your passwords when you enter them on a site or in an app sign-in page. What is SSH Agent Forwarding and How Do You Use It? A: We're always working on new features, bug fixes, and performance improvements. On my Android phone, I go Settings > Notifications > Authenticator > All Notifications (under Categories) which opens which notifications make noise, which show on the lock screen etc. Cloud and network security: Your passwords on the cloud are encrypted and decrypted only when they reach your device. spa diskmedel skillnad / microsoft authenticator not sending notifications new phone. This change only affects wearables, so you can still mirror Authenticator notifications from your phone to your wearable device. A: Try using the QR code capture feature directly in MicrosoftAuthenticator. A: Your org might require you to register the device to track access to secured resources, such as files and apps. Heres how to move your 2FA accounts if you useMicrosoft Authenticator. This really really helped me@Martin_Durecall I had to do it go to the Battery Optimizer settings, Select ALL Apps, and find the Authenticator + Google Authenticator apps which to my surprise were ON. Run at startup. A related link for the reference:https://github.com/MicrosoftDocs/azure-docs/blob/master/articles/active-directory/user-help/user-helNote: non-Microsoft link, just for the reference. Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. Restart the device and try again.2. Beam) I click on "UseMicrosoft Authenticator" but no notification is sent to the smartphone Android 5.0.2 (LG G2 Europe H3G), even if I open the app. Q: Why does the app request so many permissions? To use Microsoft Authenticator, you need to first enable it on your Android device. Full network access. Even deleting the app from your old device isn't enough. To do this, open the Microsoft Authenticator app and tap the menu icon (three dots in the upper right corner). In order to get the end user back into the portal I have to go to the regular MFA Setup page, enable phone calls or texts, enable and enforce MFA on the end user, and they can finally get in to re-set up the account. I test on 6.1.3. It is grey out on the app so I cant get my code that I need. What is the version of Microsoft Authenticator APP? If you're having trouble getting your verification code for your personal Microsoft account, see the Troubleshooting verification codeissuessection of the "Microsoft account security info & verification codes"article. 3.If you don't use the latest version APP, try to install latest version APP and re-add your Microsoft accounts. Autofill is not currently available for work or school accounts. Here, we suggest to try the following suggestions to see if it is working.1. The notification you get that verifies your identity is also displayed on any other running app. A: If you need help adding your personal Microsoft account to Microsoft Authenticator, please visit our Microsoft account help page How to use Microsoft Authenticator. Rob Woodgate is a writer and IT consultant with nearly 20 years of experience across the private and public sectors. A: The active verification code changes every 30 seconds so that if somebody were to learn what code you used to verify your sign in yesterday, or even a minute ago, they wouldn't be able to use that code to get into your account. How to Use Cron With Your Docker Containers, How to Check If Your Server Is Vulnerable to the log4j Java Exploit (Log4Shell), How to Pass Environment Variables to Docker Containers, How to Use Docker to Containerize PHP and Apache, How to Use State in Functional React Components, How to Restart Kubernetes Pods With Kubectl, How to Find Your Apache Configuration Folder, How to Assign a Static IP to a Docker Container, How to Get Started With Portainer, a Web UI for Docker, How to Configure Cache-Control Headers in NGINX, How Does Git Reset Actually Work? Authenticator creates an encrypted JSON Web Encryption blob (JWE) file using AES-256. Thanks. They also can contain device data such as device name and operating system version. Just clicking on it will cause a notification permission request to pop up which you can grant. If you want to change setting for MFA for a work/school account, go to https://aka.ms/mfasetupand log in with your work account. Also it might show options to use another email address or phone number. Tryto re-enable faceID or fingerprint in the device settings andrestartthe device. May 31, 2022 . By submitting your email, you agree to the Terms of Use and Privacy Policy. I have submitted feedback logs using Incident ID:UE5893G if it helps. What Is a PEM File and How Do You Use It? Q:ImtryingtosigninandIneedtoselectthenumberinmyappthatsdisplayedonthesign-inscreen, but thenotificationpromptfromAuthenticatorisblockingthescreen. A:SelecttheI cant see numberoptiononthenotificationsoyoucanseethesign-inscreenandthenumberyouneedtoselect. To unlock their phone, they must sign in to their web app and receive three 2-digit codes. If this occurs to you, reach out to your support admin for help, and provide the following details: Use Azure MFA (Azure Multi-Factor Authentication), not MFA server.. Q: Does Authenticator use App Transport Security (ATS) on the iOS version of the app? - edited Alternate options for personal Microsoft account users include: Setting up an alternate sign-in method (SMS or email) by updating your security info from theMicrosoft Account Security page. If you register your device with your organization, your organization can change this policy on your phone. Answer. Tap the three vertical dots at the top right, and then tap Settings.. I have moved the Authenticator app from the old to the new phone and it seems to have worked: the new phone has the app working and connected to my work account. You can review guidance on how to set up MFA for personal accounts here:Microsoft account security info & verification codes- and at the end of the article you find links to the correct community and support options. Q: What is App Lock, and how can I use it to help to keep me more secure? This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. generated for my account, but no notifications when I try to connect to Beam, MS Technet etc. Open APP and check for notifications. To change where you receive your notifications, sign in to theWhere can we contact you with non-critical account alertspage of your account. Q: How do I turn on password autofill in Authenticator on my phone? Finally, add the account again and turn authenticator backup back on again. You can unregister your device inSettings, but you may lose access to emails in Outlook, files in OneDrive, and you'll lose the ability to use phone sign-in. This permission is only used when you report a technical problem through the app settings. The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I have to manually sync to check for an authentication request. Please remember to mark the replies as answers if they help. A: Yes, Authenticator on iOS uses Apple's ATS solution to support privacy and data integrity between the app and web services for in-app functions. On these devices, Authenticator is automatically registered as a device administrator. A: Beginning with release 6.2003.1704 of Authenticator Android, by default all OTP codes are hidden anytime a screenshot of Authenticator is taken. Select Security info in the left menu or by using the link in the Security info pane. If you don't see an answer to your question, go to theMicrosoft Authenticator app forum. - last edited on Open Microsoft Authenticator on your old phone, go to Settings, and enable cloud backups. I did not consciously check the back up option before wiping my old phone and giving it away, but since my account has transferred over to my new phone I dont imagine this is the issue. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. This allows you to quickly and easily verify that the sign-in is legitimate, and helps to keep your accounts safe from unauthorized access. This permission is required for sending notifications to verify your identity. Youll then be able to use those if you experience any issues when trying to recover your accounts. Microsoft's increasingly breaking down barriers between Apple products and its own. I'm glad I'm not the only one. Yes, multiple times. Setting up a phone number to receivephone calls to verify their identity. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. 2.If you give some error log, try to change network, try to use 4G or other WIFI network. Seems that you are having issues with the Authenticator app as you are not getting the two-step verification code. The country name and location coordinates are sent back to the system to determine if you are allowed to access the protected resource. Check what is the reasons with Azure AD Sign-in logs and check which conditional still required the MFA and why, Do you've some policies for registered devices? Its also important to remove the accounts from your old phone. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. Personal use works every time. If you have an Android device, the ID.me Authenticator app is the best option. Q: While signing in to my work or school account using the default mail app that comes with iOS, I get prompted by Authenticator for my security verification information. Youll be asked to sign in to the Microsoft account you used for the backup on your old phone. Contacts and phone. I was able to solve the issue by just disabling iCloud backup inside the app settings and re-enabling it. You want importance sent to "URGENT: Make sound and pop on screen". I did find some more notification settings for the app when I drilled down further, maybe I mucked with one of those. Q: Do I need to be connected to the Internet or my network to get and use the verification codes? Adetailed explanation of the backup and storage process is available if you want to dive a little deeper. Download it from the Google Playfor Androidor the Apple App Storefor iPhone. To remove the app from a device using a personal Microsoft account, go to the two-step verification area of yourAccount Securitypage and choose to turn off verification for your old device. I also cannot find a code to enter on my laptop from the app. The Authenticator app is not required for all accounts. I disabled them and I not can see the Approve and Deny pop ups for Microsoft Auth app. Caution:A common trick of attackers is to contact you via text or phone pretending to be your bank, IT support, or other service provider and saying they need you to read them the code from your authenticator app to verify your identity on the call. I have tried disabling all notifications for the app in iOS settings and re-enabling them, but no luck. Don't give them the code - they're trying to break into your account and are stuck at the verification prompt. If the date and time is wrong, or out of sync, the code won't work. To try to fix this, we recommend you select theSafariicon on the bottom right side of the screen while signing in to your mail app. I have already spoke to help-desk of my company and they disabled the two-factor for one day but the problem remains. TapRemove accountto remove the account from the app. My phone have been stolen, I had work account logged in there. I have already spoke to help-desk of my company and they disabled the two-factor for one day but the problem remains. @Eli Shlomo, for the benefit of other readers: My approval notifications was not working on Android 9.0, because "Company Portal" application was being shut down by my phone battery optimization app, in the background. Samsung users will also be able to view websites they recently visited on their phone from their computer, Microsoft said. Users will be notified when new uploads, events, and other important updates are added from the channels they subscribe to. Open the app, go toapps top-level menu, and then select Send feedback. Why am I seeing this? Unfortunately, there's no guarantee that App Lock will stop someone from accessing Authenticator. Youll need to share your location once every hour to ensure you are still within a country where you are allowed to access the resource. Q: Why is my account tile gray and inactive? Of course they are. Initially offered in limited public testing, the software won't allow people to participate in group message chats or to send multimedia messages with photos or videos. Aside from writing, he tinkers with tech at home, is a longtime fencer -- the kind with swords -- and began woodworking during the pandemic. This means that your passwords inside Authenticator app are protected even if someone has your Microsoft account password. Not receiving any Microsoft Authenticator notifications on my new phone, regardless of whatever other device I attempt to access university materials by. Ian Sherr (he/him/his) grew up in the San Francisco Bay Area, so he's always had a connection to the tech world. The new feature, which Microsoft is calling Phone Link for iOS, will connect an iPhone and Windows 11 computer by Bluetooth radio, allowing "basic" support for calls, messages and app notifications.
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