Maybe down to mobile network delays but thought I should let you know. Ferryhopper is obligated to comply with this regulation, in order to ensure the safety of your personal data. Prices are life and always changing. Find the crossing you want and book your ferry ticket in just a few steps.We have over 1 million ferry fares being compared every day, and destinations available all around the world, so book your tickets with Direct Ferries today for a seamless travel experience. The booking process was smooth and simple to follow. WebThough partners can still pick up riders from the airport, due to issues with overcrowding, partners must now be outside of the airport area in order to receive a request. 2-3 Three Rivers Business Centre, Felixstowe Road. Choose euro tunnel best service. The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the ferry company according to its policy. more. If you make an amendment request through My Account the amendment fee is only 10/10. Please be aware that if your ticket is able to be refunded, and you have not purchased Cancellation Cover, you will be charged a cancellation fee. I was searching for ferry crossings from Poole to Jersey and found the Direct Ferries website. I made reservations. Direct ferries is refusing a refund even though we are in lock-down. Our 'FAQ' database contains the questions and answer to the most common queries made about booking and travelling by ferry! 2023 Trustpilot, Inc. All rights reserved. In full transparency, DF did call me once, on the day of the booking, a call which I missed by 5 seconds - called back and emailed back to reconnect. Tried to call DF with a number provided by Stena - phone disconnected. But apparently they said they have no record of it. WebThe amount you'll be refunded when you cancel your booking will depend on the booking terms of the ferry company you're sailing with and the type of ticket you have booked. What terms and conditions apply on my ferry ticket? The best way to claim refunds or rebook tickets is via the company they were purchased from, whether that is a third-party retailer or the website Trainline. After over three weeks they have at first they don't know anything about, and just after that, they suddenly admitted that I have a ticket and everything is just fine. What are the refund/exchange policies in light of the current situation. If you cancel your tickets, you will receive a refund according to the policy of the ferry company(ies) you have booked with. There is no contact number on the website to ring. Our team will cancel your tickets and process your refund request. We use dedicated people and clever technology to safeguard our platform. Can I request a ticket cancellation/change on behalf of another passenger? Tried to contact by telephone- dont take incoming calls. Now Day 6, still no confirmation of my new booking for a weeks time.If read and actioned by DirectFerries, my booking reference is DFP 153669687 & Customer Services ticket #1523063 ..H E L P! You don't accept the NatWest card by paying , last time I make wrong directions and I can contact nobody's to help to change my ticket , your application Direct Ferries is not helping and very hard to many questions ,fill the form.bla bla bla last time you told the ferry is in delay after is cancel I send the complain I don't receive notification.and more. Emirates Stadium and Arsenal Museum Entrance Ticket Including Audio Guide, Leeds Castle, Canterbury Cathedral and Cliffs of Dover Custom Day Trip, Stonehenge Inner Circle Access Day Trip from London Including Windsor, Burnings, Butchery & Black Death: A Walking Tour of London's Bloody Past, Private Tour: Harry Potter Black Taxi Tour of London, James Bond Film Location Walking Tour in London, Private Tour of London Center plus optional Changing of Guard, Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. WebGreater than 24-hours before travel. The reservation is only related to NEVER, EVER AGAIN WITH THIS USELESS RIPP OFF COMPANY!!!! Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. It was actually in USA dollars so my trip cost 1200 which is extortionate! Our customer support team will be happy to help. I emailed them, they were quick to return my email to say my references number was wrong, but since contacting them again with my correct references number I have heard nothing back what so ever!AVOID DIRECT FERRIES at all costs.I wished I had booked direct with Stena Lines instead. Web12v Cummins HydroboostI have a 1997 dodge ram cummins with Hydro boost. 93% of travellers recommend this experience. Dear Julliete, Many thanks for your feedback! - Steakhouse Grill Vegetarian Friendly, - Indian Asian Vegetarian Friendly, - International European British, - European British Vegetarian Friendly, - British Vegetarian Friendly Vegan Options. We then had to buy $40 tickets with Sunfish boats to get us to Nusa Penida (the Starfish boats we were originally moved to were then also cancelled due to bad weather). The standard procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details. We do care about our customer and completing all amendment requests that we receive. You can return your tickets either to our offices or to a travel agency that collaborates with the ferry company you are traveling with. Please do not hesitate to send us a message or give us a call. Heres to fair winds on our crossing! You should thus make sure that all passenger details are written exactly as they appear on your personal documents. COVID-19 Information The calculation will start on the latest of the following three dates: May 30, 2023 the 30th day after you file your return the day after you overpaid your taxes For more information, see Prescribed interest rates. We were due to travel from Portsmouth to St Malo at Easter but it was cancelled due to Covid-19. Will I get a refund if I cancel my booking? All in all a terrible experience. We'll let you know how much you'll be refunded before we cancel your booking so you can decide if you'd still like to cancel it. there is no direct ferry/ cat except on a tuesday, and i want to avoid going via split. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. By an amendment the ferry company compare the price that they have in their system at the moment of the amendment and not the prices on our website with special deals. As a ticket agent we are bound by the terms and conditions applied by the ferry companies and the ticket you booked is a non refundable ticket. Alternatively, subscribe to our newsletter to get inspiration from offers and popular travel destinations. To have your request processed as soon as possible, please include the following: If requesting that a discount be applied to a fare, please provide proof of eligibility for discount (e.g., driver's license to demonstrate senior discount or qualifying discount documentation). I have travelled many times ever since my first positive booking experience. I have applied for a replacement BRP however, I am unable to get the same before 8 weeks. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. WebBritanny ferries advised us to reschedule the delivery with them directly since we could not get hold of anyone at Direct Ferries. Thank you for booking with Direct Ferries. WebYou may request a refund online or by phone: Online Refund request form Phone Call 206-464-6400 (local), 888-808-7977 (toll-free) or 511 within Washington state between 7 Although the responses were generally quick I had much correspondence from many different agents. What restaurants are near Direct Ferries? Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. According to the General Data Protection Regulation (EU) 2016/679 (GDPR), if you wish to change or cancel a ticket on behalf of another passenger, you must contact us from the same email address or phone number used for the booking. I got the cash but obviously just the value of our cancelled tickets. My service experience was awful Date of experience: March 2022 Ask Riddor111 about Direct I have NOT picked up my ferry tickets. Cancelling your booking through My Account is quicker and cheaper so we would suggest requesting the cancellation there. They send Google link with location but doesn't work on my phone or computer. They never respond to mails and have no phone number. I was referring to the company changing their cancellation terms retrospectively. Will not book with them again. However I didn't receive a confirmation email. CT17 9TJ Dear customer, Many thanks for your feedback! Customers can amend bookings free of charge up to check-in closing. WebIf you are unable to travel after checking in at the terminal, request a refund at the terminal. However after submitting your request our system is offering automatically some solutions online and the customer have a choice to close the ticket by finding solution online or to reply to that that the problem has not been solved so that our agent can handle it. The booking process was straight forward and I received my eticket without issue. The amount you'll be refunded when you cancel your booking will depend on the booking terms of the ferry company you're sailing with and the type of ticket you have booked. Also there is a choice of "lounges," but there is no explanation of the differences. 100% cancellation fee; no refund: A booking cancelled outside of 14 days before travel attracts a refund of 50% of booking value as a travel credit (valid for travel to end 2022) Cancellation: (Irish Ferries Gift voucher, Tesco Clubcard / All 4 One etc.) Kind regards, Maya from Direct Ferries. Please don't hesitate to contact us, if you have any queries. Eventually managed to amend the booking on the web site or so I believed. WebIf you decide that you do not wish to keep the building. Revenue impacts the experiences featured on this page. We rank these restaurants and attractions by balancing reviews from our members with how close they are to this location. Please note that cancellation requests cannot be made via phone. Could be a little clearer to help new customers. I should have stayed with you ! Webhave a refund of $2 or less Interest on your refund The CRA will pay you compound daily interest on your 2022 tax refund. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. Please don't hesitate to contact us, if you have any queries. Please don't hesitate to contact us, if you have any queries. If you are outside of Athens (e.g. It goes against our guidelines to offer incentives for reviews. The transaction currency used on our website is the euro (). We are very sorry that you are not happy with our service. That is even worst handle from your company. I could see all ferry options (and I checked - it was all accurate), and the rest was a breeze. Our ferry was rescheduled from 12.45 to 17:30 and they did not write nor call to give us this information. All went well hope its the same when we arrive in Barcelona. Buying a ticket was easy but now to see how the experience on board will be in a few months! Less than 24-hours or failure to show for travel. Here's a list of resources you can use to check your refund status in Suggested companies are based on peoples browsing tendencies. You can also cancel your booking through our customer service team either by email or phone, however there is a higher cancellation fee for these requests. It may not display this or other websites correctly. manufactured with at least 1/8 of an inch tread. Kind regards, Maya from Direct Ferries. Thanks for taking the time to respond but you're mistaken about the cancellation. General Inquiry/Feedback Request a Refund Dover If you have already picked up your paper tickets and you wish to cancel them, you have to return them in one of the following ways: We strongly recommend sending your tickets via registered post. Dont waste your money - just book direct Direct ferries are incredibly unhelpful and once they get your money are not interested in assisting you. Dont book with this company- book direct with Ferry operator. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. We sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. Please note that we can be contacted through our contact form on our website. I will never book with this company again and I advise others to steer clear. Go directly to the companies providing the ferries. Anyone affected by the cancellations will be able to claim a full refund or amend their travel dates. We are easy to contact through our contact form on our website. Do you mean direct ferries are trying to alter the contract or the op?. It goes against our guidelines to offer incentives for reviews. Once they have your money they write you off. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Date of experience: August 08, 2022 Nick Farraway 14 reviews IT Updated Nov 1, 2021 Site doesnt worktry elsewhere I have bought it carefully, I have checked my email, spam etc. I understand that the booking is no refundable however, given the situation I am in, I have no option but to request your compassionate and sensitive approach to my situation and grant me a refund. Holidaymakers struggle to get refunds. Brittany Ferries are really helpful. Now looking forward to our up coming adventure. You have been added to the mailing list. Have a browse through our website and use our simple ferry booking Today i received an email giving me - not offering me- a voucher, no option for a refund and an instruction/request not to contact them by phone or email. Ferryhoppers business hours are: weekdays 08.00 - 18.00 and Saturday 10.00 - 15.00 (EEST). With holidaymakers still owed millions of pounds for cancelled holidays and flights, many will be reluctant to rebook if their trip is cancelled. Direct Ferries charged us $90 AUD each for a Marlin Fast boat between Gili Trawangan to Nusa Lembongan. Way better to just buy the tickets directly from the ferry companies themselves! Cancelling a Ticket Reservation or Purchase within 24 hours of Booking sorry about that, in that case I would definitely hold out for cash. Dear customer, Many thanks for your review! Modern excavations have raised the possibility that the name Irish Sea: sail with your camper, for less! Phone. You can also discover ports and routes available. Because if this I am no longer able to travel as I would need my BRP to enter the UK on my return. !Their phone number is turned off for incoming calls!!!WHY????!! due to bad weather conditions, strikes, etc.). The transaction was quoted in dollars and as I was in Barbados I presumed it was in that currency so I paid $1400. Please also note that the refund amount depends on the policy of each ferry company. Both ferries to and from St Barts were easy to find seating on, spacious, were smooth on the water. WebIf you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or complete one of the online form options below. Thank you, No where obvious does it state what is included on the ferryleaving me thinking that I will be standing up on deck for the two hour crossingyou all may know the truth but as someone new to ferry crossing s a better website with more information easily accessed is what is required. How do we get a confirmation? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Regarding cases where you are required to pick up your paper tickets before the trip, please remember that the cancellation process is different if you have already collected them. Company policies and passenger rights are determined by the ferry operators and the relevant authorities and not by Ferryhopper. Using this company, in this instance. You can amend your booking online if you have an account with us. WebUpdate booking to add or remove feet to vehicle length (for vehicles more than 20 ft. long only): pay or receive refund for any price difference subject to space availability. Please note that if the ferry company does not offer an e-ticket option, you will have to pick up your paper tickets from our offices in the center of Athens or have them delivered to you via courier. You are using an out of date browser. Each ferry company has its own policy. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. Can I cancel them and get a refund? roundtrip from Buenos Aries to Montevideo for Colonial Ferries for Feb 5-6 but came down with covid.. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Paying online You can book online using the following payment options: Visa (including prepaid) Mastercard (including prepaid) Visa Debit and Debit Mastercard American Express BC Ferries Commercial Travel Card BC Ferries Travel Card Unhelpful Customer Service not prepared to engage or help with simple requests. Bought wrong ticket because they shower wrong results. How we will print them is our big mystery, maybe they will work from a phone. Subscribers do not see these advertisements, To join in you must be a member of MotorhomeFun. With an email receipt from the ferry company I endeavored to contact Direct ferries customer services for a refund. There was a mistake on your site, and you cannot admit it. So cross. Please note that Ferryhopper applies a small cancellation fee of 6 (euros) per booking. I guessed that there would be a cancellation fee but was shocked to receive 53.00 from a total of 122.00. not great. WebAnswered: I need to travel to milna (brac) from hvar on thursday 18th august. Just going round and round in circles with their staff via email. However it took 5 weeks, dozens of emails for you to confirm the agreement. We've made every effort to ensure that our website is fast, easy to use and rich in information that you may need in planning your next trip including ferry company, route and port guides as well as in depth ship reviews from previous travellers. JavaScript is disabled. Losing hope though Dont bother! WebThe confirmation is only valid in combination with the credit card used for payment and, therefore, you must be in possession of it at check-in. Since 2006, Grimaldi has been offering the only direct Ro/Ro-container service between Up to 1 million prices are checked every day with more than a million crossings arranged each year. I immediately tried to cancel but of course they are refusing to allow that. There is no one I can speak to. Cost per pax: S$70 one-way or S$118 2-ways Duration: 2.5 hours (1.5 hour boat ride + 1 hour check-in and immigration) Self-driving We are very sorry about the issue. We advise you to check with your bank as some accounts or credit cards offer a travel insurance as well and you might be able to claim a refund on the insurance instead.Kind regards,Madalina / Direct Ferries. How can this be possible. I was unable to check in as the FRS website didnt recognise the details. Got the answering machine again. Grimaldi's direct service is backed up by a four-times-a-week feedering service covering every major North American port from Halifax to Houston. Needed to change tickets. like what ? I wasn't happy then but it was very hard to get in contact with anyone to discuss so let it go. Kind regards, Maya from Direct Ferries. Why do they bother with Direct Ferries? WebIf you request to cancel your booking through our help centre or by phone and haven't purchased a Flexi ticket, we charge a cancellation fee of 45/45. Dear Customer,Thank you for your feedback.After looking into the details of your amendment requests, we noted you requested to change your return journey for January 2023. We also ensure all reviews are published without moderation. With well over 2500 routes and nearly 700 ports, Direct Ferries gives you many options to choose from. We remain at your disposal. They dont reply to your emails or help you! I have attached documentation needed to prove the above incident. Book your ferry tickets with Direct Ferries. If I enter a wrong license plate number, is correction required? Booking a ferry online is cheap, easy and fast with Direct Ferries. Estimated growth return on investment of at least 8%. Hi Team, Hope you are well! You can also request amendments through our customer service team either by email or phone, however these have a higher amendment fee. What if I don't know the plate number of my rental car? Imagine the cost for the companies if they were liable for compensation like that airlines have to pay for delays. 2-3 Three Rivers Business Centre, Felixstowe Road. Direct Ferries is a multi platform impartial ferry ticketing service offering a quick and easy way to look, compare and book 1000's of scheduled ferry crossings to virtually any ferry port in Europe and Africa as well as many ports across the globe.
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