Refunds will reflect within 5-7 business days and any Gametime credit used towards the purchase will be available immediately. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. Lindsay is the author of this solution article. Home Online Shopping Buying and Selling StubHub Course StubHub Return Policy and Refunds. That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. Tap Tickets in the navigation bar at the bottom. That means all of those remaining or yet-to-be-played games hang in limbo. However, StubHub is not responsible for partial performances, line-up, time, or venue changes. Full buyer Terms & Conditions here. Get browser notifications for breaking news, live events, and exclusive reporting. StubHub will require you to send in the incorrect tickets and it will be at their discretion whether they issue you a full refund or offer you StubHub credit for future events. Also, if you bought tickets on StubHub, there is a class action lawsuit underway to settle the issue on whether they have to honor refunds. Expert: Parents Be Mindful Of Children's Stress After Months Of Isolation, Chopper 2 Over Empty NYC Streets, Landmarks, Centers for Disease Control and Prevention. StubHub suspended that policy in March 2020, following the mass . Coupons can be applied to one or multiple StubHub. This may include wearing a mask at all times, providing proof of your COVID-19 vaccination status, or submitting proof of a negative COVID-19 test within a certain window of time (e.g. If you have tickets, the first thing to do is decide what you want. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. In a statement to the site, StubHub indicated it made the difficult but responsible decision to furlough a portion of our employee base. The site reports the number of employees to be 67 percent of the companys workforce, leaving approximately 150 workers out of about 450 to handle operations until at least June.. Unless you want a refund). SBNation.com. CORONAVIRUS:NY Health Dept. Select the ticket group you'd like to sell. It is simply a platform that connects people who are selling tickets with people who wish to buy tickets. Cookie Settings/Do Not Sell My Personal Information. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. With offices in Birmingham, metro-Jackson, Mississippi, and the Alabama Gulf Coast, Christian & Small focuses on the areas of litigation and business, is a member of the International Society of Primerus Law Firms, and is the only Alabama-based member firm in the Leadership Council on Legal Diversity. No matter which option you choose, you must also send a copy to StubHub at the following address (which is different from the address where you sent the Notice of Dispute form): StubHub, Inc. StubHub users who attend events during the COVID-19 pandemic agree that they are responsible for complying with all venue, team, and performer policies including COVID-19 verification requirements and health and safety protocols (e.g. A copy of the Demand for Arbitration Consumer Arbitration Rules form is available for download from AAAs website[10] and a copy is appended to this article as Exhibit B, StubHub Article, Consumer Demand for Arbitration. A buyer that had Opening Day tickets is stuck waiting to see what Major League Baseball is going to do with the 2020 season. Straight-up refunds for purchases from official outlets. Amid the coronavirus pandemic, StubHub changed its refund policy. StubHub is based in San Francisco. Prefer a cash refund instead? McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. If an event is canceled, you will get a credit worth 120% of your original order, or a full refund, your choice. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on. 2023 CBS Broadcasting Inc. All Rights Reserved. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. StubHub was pressing hard to get money. Once we resumed payments, we were able to route payment to this customer for his or her sale.. Events that were postponed or rescheduled wont be refunded, Fowlks said. View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. Event Cancellation Protection . Looking to sell? Your email address will not be published. According to court documents, when the pandemic caused wide-spread cancellations of events, StubHub reassured customers they would be receiving cash refunds, but they could opt to get a credit instead. 11 investigates: Policies for getting refunds on canceled, postponed events this summer 11 investigates: Policies for getting refunds on canceled, postponed events this summer. In more refined language, the suit claims that StubHub has "quietly sought to force their buyers to endure the financial losses that Defendants own guarantee created for Defendants in the entirely foreseeable scenario that world occurrences would cause the simultaneous cancellation of numerous public events.". StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. Please enter valid email address to continue. [3], What you may not know, however, is that StubHubs user agreement[4] contains a provision that lets you file a refund arbitration claim against StubHub and requires StubHub to pay all of your (and their) arbitration costs. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). Explain your scenario, and provide any applicable evidence. A Wisconsin man has sued the giant online ticket reseller StubHub for reneging on its money-back guarantee for events now canceled because of the coronavirus pandemic. We rely on your financial support to keep making that possible. StubHub normally sells almost $5 billion in tickets a year. [5] Better yet, because the arbitration proceeding is administered by the American Arbitration Association (AAA) and its consumer arbitration rules permit the arbitrator to award you any legal fees and costs you could have received in court (consumer-friendly California law applies per the user agreement),[6] you can hire a lawyer to file your refund arbitration claim and StubHub will likely have to pay his/her fees and costs too. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March . | NY Call 1-(888)-364-3065 |NYC Health Dept. Events that were postponed or rescheduled won't be refunded, Fowlks said. Yes For most sold out events, Stubhub is a great and easy way to get tickets. Viagogo, a tickets marketplace, bought StubHub in February 2020. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. Kimmel believes the case will be resolved within the next 12 months in favor of consumers. Emily Walsh. The suit says StubHub's "Fan Protect Guarantee" was a key reason customers were willing to pay premium prices and fees fortickets through the $4 billion company. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. But StubHub was the one that caused the grief," Farley told CBS2's Natalie Duddridge on Thursday. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. 2023 www.jsonline.com. StubHub, for example, typically provides a credit of 120% of the total amount paid for tickets when an event is canceled (though the company recently . A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. His attorneys did not immediately return emails. Always cover coughs or sneezes with a tissue or sleeve. "When an event is canceled, you will receive a @StubHub coupon worth 120% of your original order. The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. His law firm, Kimmel and Silverman, which has a Pittsburgh office, is also helping consumers to file legal claims to get refunds. Yes, the coronavirus is causing issues with everything ranging from everyday life to professional sporting events and everything in between, but StubHub wanted to assure everyone they would be taken care of. StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. The complaint contains several responses to StubHub's tweet about the changed policy from angry users to show they did not consider it convenient. Not able to attend or sell tickets for performance on THIS DATE, THIS EVENT. Wheres that guaranteed refund? May 3, 2021, 9:57 AM PDT StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it. Its as simple as going down to your local Magistrate Justice and filing a simple one paragraph claim - I bought these tickets, the event was canceled, I cant get a refund. YouTubes privacy policy is available here and YouTubes terms of service is available here. When an event is canceled, you will receive a StubHub coupon worth 120 percent of your original order. Reply from StubHub UK. As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. Join us for a free, virtual event for International Women's Day on March 8! And for that, the law is on your side. When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. That may be the best way to protect you, the fan, from StubHub. pic.twitter.com/onFRrGVh6S. From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. "It's really bad customer relations, I think, to kick people off for disputes like this," said Ted Rossman of BankRate. Also, if time permits, you can simply re-sell your tickets on StubHub (see our How to Sell Tickets on StubHub tutorial) or another popular ticket resale website. You don't throw him out of the restaurant," Rossman said. No. | NYC Call 311, Text COVID to 692692 |NJ COVID-19 Info Hub| NJ Call 1-(800)-222-1222 or 211, Text NJCOVID to 898211 |CT Health Dept. [8] See Paragraph 22, Section B, titled Arbitration Procedures, regarding the requirement that you must submit a Notice of Dispute form before filing a refund arbitration claim. Buyers of MLB tickets agree to the MLB Attendee Health and Safety Policies and all other terms and conditions applicable to ticket purchase and use. News provided by The Associated Press. No problem. How are others in the industry handling this? . the suit states, referring to StubHub PresidentSukhinder Singh Cassidy. In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. By matching highly experienced lawyers with specific client needs, Christian & Small develops innovative, effective, and efficient solutions for clients. 2023 Cox Media Group. See, If a team, venue, or event organizer relocates seats due to social distancing measures and the new seat doesn't match what the buyer originally purchased, the buyer, If the primary doesn't invalidate the seller's tickets and they drop the order, the seller will face consequences under our. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . 11 investigates: Policies for getting refunds on canceled, postponed events this summer, President Donald Trump says he spoke with several families including Antwon Rose's, Next stimulus package: It could include vacation credit, second check, Man accused of damaging Pittsburgh police SUV during violent protest pleads not guilty, Ohio restaurant gives shoutout to our employee of the month: Pa. Gov. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press. In addition to the Demand for Arbitration, Consumer Arbitration Rules form itself, youll also want to include the following: These documents may be submitted to the AAA via its website (www.adr.org) or by mail. Many events that have been cancelled or postponed are giving patrons a full refund for their money. Matt McMillan filed the lawsuitin federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some 23,000 canceled games, concerts and other events. 63 reviews of StubHub "Sellers can cancel the tickets you bought to an event and re-sell them if you do not accept the transferred the tickets right away. April 7, 2020 (https://www.classaction.org/blog/stubhub-hit-with-class-action-after-pulling-fanprotect-cash-refund-promise-for-coronavirus-related-cancellations). * 21+ (19+ CA-ONT) (18+ NH/WY). Its been well-reported in the media[2] and is the subject of a class-action lawsuit. This image from. and click the Request cash refund button on the appropriate credit. Sellers must tell StubHub about any seat changes and disclose any relevant health and safety requirements associated with their listing when they differentiate from the overall venue policy. "The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHub's decision to make this move now," the company said in a statement. Save my name, email, and website in this browser for the next time I comment. StubHub notes it was the first to offer the 120% credit for canceled purchases. Did you find it helpful? StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Unfortunately, not all ticket sellers and venues are making it that easy. All Rights Reserved. If you can no longer attend the event, you can relist your tickets and we'll waive the sell fee. Dial 833-228-5143. StubHub will cancel payment to the seller (or recover the payment if it has already been paid). As the COVID-19 situation continues to evolve, your comfort and safety remain our top priority. The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation. If a ticketholder cant attend, they can resell their tickets on StubHub with no selling fee. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. More: Stay up to date on all of MLives coronavirus coverage. "If you want a refund don't accept no for an answer, because if you're entitled to one under the original agreement, you should get one," Kimmel said. No problem. If your event is canceled and not rescheduled, you'll receive 120% credit or provide the option of a full refund. StubHub will offer refunds for canceled events but not postponed events. According to Celebrity Access, the company furloughed 67 percent of its workforce last week. Also, always look at the delivery date for the tickets to ensure they arrive before you leave . From a mall parking lot altercation to a fight with a teenager during a pickup game, these are the allegations Ja Morant is facing. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. The StubHub policy for rescheduled events is that the tickets are good for the new event and you can either attend or sell the tickets. Attn: Litigation Department Suite 204 Christian & Small LLP represents a diverse clientele throughout Alabama, the Southeast, and the nation with clients ranging from individuals and closely-held businesses to Fortune 500 corporations. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). "You give the guy a free piece of cheesecake, do you want them to come back and eat 500 more down the road? The buyer will be provided a credit for 120% of the total amount originally paid or the option of a cash refund. Buyers turn to credit card disputes to recoup cash. More Local News to Love Start today for 50% off Expires 3/6/23, StubHub says it can no longer afford that business practice, the company furloughed 67 percent of its workforce last week, Stay up to date on all of MLives coronavirus coverage, Wash your hands often with soap and warm water, Clean and disinfect frequently touched objects and surfaces. One has to wonder how reassuring emails to those employees were in the weeks leading up to their furlough. Its important to know your consumer rights when you ask for a refund. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Customers can choose to keep their credits if they like. Thats everything that we can tell you about StubHubs returns and refunds policy! For third party ticket resellers, it gets even more complicated. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). Those will be paid out by the end of May. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. Community Rules apply to all content you upload or otherwise submit to this site. Just 21 days ago, online ticket exchange and resale company StubHub sent a reassuring email to their customers. If they cant produce to you what you paid for in and around the same time you bought it to occur, then, youre entitled to your money back. If you've purchased tickets, you'll . When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. Log in to your StubHub account and click or tap Profile then Orders to view your event status. You can apply this coupon toward multiple StubHub events in the same currency. Our mission to make business better is fueled by readers like you. So Farley filed a credit card dispute against them, and won back his $600. Sorry we couldn't be helpful. StubHub owed him $111.36. As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. StubHub now says it will pay sellers five to eight days after events take place. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. If the event for which you bought ticket (s) was cancelled, as indicated on your Notification, you are entitled to a refund of the paid value subject to the exclusions as set forth herein, unless the Event Organizer is offering a Credit (as defined below), and you want to accept that Credit. Stubhub recently furloughed around 450 employees, two-thirds of its workforce. StubHub said theyd refund canceled tickets, but now theyre taking that back, The Clippers Russell Westbrook experiment is off to a terrible start. Terms & Conditions. I want to assure you that StubHubs FanProtect Guarantee protects every purchase the ticket you have purchased on our site will get you into the event or we will make it right, reads the update, which is also signed by Cassidy. It is your responsibility to check with the venue, team, or performer website to understand all health and safety requirements before you go. Exhibit A, StubHub Article, Notice of Dispute, Exhibit B, StubHub Article, Consumer Demand for Arbitration, https://www.stubhub.com/legal/?section=ua, Exhibit C, StubHub Article, Request for StubHub to Pay Fees, https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf, International Society of Primerus Law Firms. FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. They were really good. Avoid touching your eyes, nose and mouth with unwashed hands. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. How do I get a refund from StubHub? Market data provided by ICE Data Services. Please also read our Privacy Notice and Terms of Use, which became effective December 20, 2019. StubHub said it was the first in the ticket brokerage industry to offer the 120% credit and that so farabout 70% of its customers accepted the option. Paul Sawers / VentureBeat . STUBHUB APP FEATURES: FIND THE BEST EVENTS Search for events by category, your interests, or . If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. StubHub, however, wont offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceledonly credits. They're trying to claw that back. "You can apply this coupon to one or multiple StubHub orders in the. Whenever that might be. But people want their cash back now. President Donald Trump says he spoke with several families including Antwon Rose's President Donald Trump says he spoke with several families including Antwon Rose's. Suite 1800 Financial Center StubHub's sole discretion (unless a refund is required by law)." 24. NO MORE REFUNDS. This Rewards Cash is ready to be used right now through the Vivid . StubHub, as the middleman between buyers and sellers of secondhand tickets, says that handling refunds for the huge number of canceled concerts is simply not manageable. Sucker punch in OVC tournament leads to 3 ejections. Now, StubHub customers cant even get their money back, after a change in company policy amid the coronavirus pandemic. StubHubs Policy on Venue Health and Safety Protocols, COVID-19 Impacted Event Policy - What You Need to Know Before You Go. Michigans State Emergency Operations Center is coordinating state-government resources and the response to the coronavirus spread. Your email address will not be published. If you push back and a company still refuses to give your money back, you might have to take legal action, like filing a claim in small claims court. Worth to consider! "@sukhindersingh, that's not going to go over very well.https://t.co/GeNuH5WD4l pic.twitter.com/zHYY2Tp6Fg. Irvine, CA 92606. 8 Feb 2023. If an event is rescheduled or postponed, your ticket will be good for the new date. White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. If your event is canceled and not rescheduled, you'll automatically receive a full refund back to your original method of payment. I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. In that email, Cassidy outlines to their valued StubHub customer base that there really isnt anything to worry about when it comes to tickets they purchased. If you have purchased tickets to an event that has been canceled by the event organizer you will automatically receive a Rewards Cash loyalty credit for 110% of the full value of your order total, inclusive of base price, fees, delivery charges, less any sums already refunded. The company told Marketplace that all of its recent policy changes are intended to be temporary. What is your rescheduled or postponed event policy? Now, the company is the subject of two class action lawsuits If the event is canceled and not rescheduled, you will get a refund. Consumer lawyer Craig Kimmel says in most cases, its better to get a refund now. Just three weeks later, the company issued an update on their coronavirus policy. Seamlessly, a full refund will be reimbursed to your account. Kimmel says, legally, companies cant just change the rules due to COVID-19. Tel: 601.427.4050 Russell Westbrook is being left wide open on offense, and hes still hurting the Clippers. But not all companies are offering refunds. SAN FRANCISCO, Calif. (CBS) - The ticket resale company StubHub is now offering customers cash refunds for tickets to events that were canceled during the pandemic. In the case of a canceled event, Ticketmaster will directly alert the buyer and refund your purchase. StubHub is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way Feedback Buy sports, concert and theater tickets on StubHub! [9] See Paragraph 22, Section B, titled Arbitration Procedures., [10] https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf. Pursuant to StubHubs user agreement,[8] youre required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc.
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