There may be circumstances in which we make your tickets available for your collection at the box office of the venue at which the event will be held. Please be advised we will require a copy of the death certificate to be attached. Yes - If customer is prevented from attending because of a government mandate, this is covered. Some events have delivery delays or ticket printing suppression (at the request of the venue or promoter, tickets are not immediately available for delivery or collection), but you will always receive your tickets in time for your event. Show more Show less Unfortunately, we will not be able to issue a refund on your ticket insurance. No forms, no IDs, no complications. The Service cannot be responsible for transactions that were not completed or for assumptions that a transaction was completed even though you did not receive a confirmation. Eventim's insurance provider, Great Lakes Insurance, specifically states that it does not cover any Covid-related claims - if you're looking for Covid cover when booking tickets on the site you'd be better off paying for additional cover elsewhere. We'll let you know the event is canceled and automatically refund your order (except the delivery fees) to the same card used for purchase. We make no representations or warranties about the quality of your watching experience or your display. Unless otherwise stated as part of the purchase, any primary tickets (i.e. Cookie Notice If you are having difficulty in attaching documents or are unable to attach all the evidence needed, please email additional items to refunds@ticketplangroup.com providing your TicketPlan reference number. This has enabled close to 1,000 customers to obtain full refunds since the start of the pandemic. Ive also heard similar stories from all of my concert going friends. To create an account, we require both personal and vehicle documents, such as a valid driver's license, vehicle registration, and proof of insurance. AXS Help Center Buying Tickets Ticket Insurance Ticket Insurance What is ticket insurance? The original advice from the armed forces giving advice to travel at short notice for military service. You understand that the event for which you purchase a ticket shall be presented in accordance with applicable public health conditions as of the date of such event and which may change at any time as determined by federal, state, or local government agencies or instrumentalities, artists or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and entry requirements, such as proof of vaccination and/or a negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. Pick your exact seats on interactive maps, get more ticket options with AXS Official Resale, and go in style with AXS Premium or VIP offers. Please check the policy documentation that was sent to you for any applicable cover limits, How many people are due to attend the Event, Names of ALL persons that attended/will attend the booked event, How many people are unable to/did not attend the booked event, Names of the people who are unable to/did not attend the booked event. You also agree that you are responsible, as a seller of tickets, for paying all taxes, if any, associated with your sale of tickets through the Service, and any fees we may impose on sellers related to the sale. If your account is closed and you haven't had the refund within 15 days, please contact your bank/credit card issuer as they will be able to locate the refund and transfer it to your new account. You should base your purchase decision solely on the information provided. Besk vr hjlpsida fr mer hjlp och support. mail Verification of information may be required prior to the acknowledgment or completion of any purchase. However, we will not be able to confirm that these are adequate for our needs until they are reviewed alongside your application. Privacy Policy PROMOTION RESTRICTIONS. Anyways, I cant attend the event anymore and my excuse/reason is not covered by the insurance. . Any personally-identifiable information (including, but not limited to, street address, phone numbers, or email addresses); JavaScript or any other scripting language; If we or our Client revokes any tickets, Primary Ticket and Resale Ticket listings concerning such tickets and related rights (such as parking) will be canceled. PROPER CONDUCT. For more information, please see our They have refunded the ticket cost, but are refusing to refund the ticket cancelation Insurance (supposed to cover accidents etc.) x, Hello! I may hate Ticketmaster with a burning passion for their fees, but at least you always get the ticket you paid for with them. What does insurance on concert tickets mean? IT IS NOT AN INSURANCE POLICY. If you have not received your tickets 3 days before your . You are prohibited from selling or offering for sale your tickets where such prohibition was disclosed prior to completion of your purchase. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. By entering the venue/event, you voluntarily assume all risks related to exposure to COVID-19 and confirm that you will adhere to local quarantine requirements and public health guidelines, including but not limited to the CDC quarantine guidelines available at https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html. Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. Click here. Tickets were bought in December 2019 - so I am outside the 120 claims deadline. Performed analyses related to call center and ticket insurance costs. If the vehicle was recovered without use of a paid/insurance related recovery company, then we will require garage reports to confirm the date of breakdown and the cause. Refund policies of our Clients may vary; by purchasing a ticket, you agree to the refund policy of the associated Client. Listings will be deemed to be in effect from the time the Service processes the listing action until the earlier of (i) the time the Service processes the expiration or withdrawal of the listing or (ii) the time the System completes the processing of a retraction action for that listing. If you elect not to consent to a search, you may be denied entry to the event without refund or other compensation. The refund will be issued to the Payment Method on file. When you purchase a plan from Allianz Global Assistance, you have a review period determined by your state of residence, to examine the plan. We asked 2,000 UK consumers what they thought ticket insurance policies would cover them for if there are Covid-related cancellations. Please complete the online refund application form ensuring that you have uploaded all of the relevant documentation in support of your refund application, before submitting. AXS is not responsible for the acts or omissions of any venue or Client. Honestly this post makes me feel better though, thank you lol. Holder grants venue permission to utilize their name, image, voice, actions, statements and likeness (collectively, Personage) in any form, format, media, display or other use made of, or at, the event in any medium, whether known or hereinafter created, or context for any purpose, including commercial, without further authorization from or compensation to Holder. Be the first to know. The Service will automatically complete a sale if it receives any valid offer to purchase for any listing that remains in effect and available for purchase. Has anyone experienced anything similar? Aside from TicketPlan and XCover, all other insurance and guarantee providers we looked at do not cover you if you're told to self-isolate by the NHS Test and Trace app. XCover used by AXS had the most comprehensive cover across the categories - refunding customers in all the scenarios we looked at. However, it is not clear if this would cover government advice. Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. Your tickets will be delivered to you as indicated at the time of purchase, most frequently via mobile delivery to your AXS account. Holder consents to a search of their person and property and waives any claims against Releasees that may arise from such a search. Check your insurance if you have it - you might be able to make a claim if you've tested positive for coronavirus or need to self-isolate. Your ability and/or right to transfer or resell tickets may vary. If I have XCover ticket insurance and miss an event, can I get a refund? We and designated personnel of the applicable Client are authorized to perform any action on your behalf that you could otherwise perform if instructed by someone in possession of your account authorization information. Below you'll find an important update on COVID-19 and your events. I tried to buy insurance after the fact but . Yes - If customer is prevented from attending because of a government mandate, this is covered. Let us know what you were doing when this page came up, plus your IP and request ID Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. Every time I go to buy tickets for a show and I see that the only way to get them is through AXS, my stomach drops. Dollars. Reporting Fraud. If tickets are mailed, they will be sent to the address provided by the purchaser at the time of purchase. Holder covenants not to sue any of Releasees for use of Personage as provided herein. In some cases, you may be able to avoid certain charges by purchasing tickets directly from the venues box office. Occasionally, we receive incorrect billing or Payment Method information for an order that can delay processing and delivery. If you attend an event, you, as Holder grant permission to the applicable Client, its related entities, the event, venue and the performing artist, team or other event producer and AXS to use your name, image, likeness, sounds in any audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium now known or hereafter developed, without further authorization from, notice or compensation to, you or anyone acting on your behalf, including for promotional or other purposes. Booking Protect also covers you if you test positive when taking a pre-event rapid test as well as PCR testing. Each ticket that you as Holder purchase, receive (for example, as a subsequent transferee of a prior purchaser) or use issued by the Service, is a revocable license to enter and attend a particular event (whether live or online), or to park at a venue, or to exercise certain other rights associated with an entertainment event for which the Service issues tickets and each such ticket is a contract, subject to this Agreement, and subject to any additional specific terms and conditions imposed by our Client or their designee with respect to the particular ticketed event. You are viewing the PayPal Community Archives. Finally, as a seller of tickets, you agree never to specify or include any of the following in connection with a listing on our Service: Generally, tickets can be transferred via mobile delivery from your AXS account to another person, unless our Client has prohibited transfer or resale and disclosed such prohibition during the checkout process on our Service, prior to completion of purchase. I cannot access the Insurance company. To help us process your application quickly, please share as much information with us as possible and attach supporting documents. There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee, express or implied, that you will not be exposed to COVID-19 at the event. You agree that we may perform these actions, including, but not limited to, addition or correction of account profile information, addition of additional forms of electronic identification to your account, transferring tickets to others, listing tickets for sale, and/or purchasing tickets. IP: 161.35.97.149 Congratulations! By browsing this website, you consent to the use of cookies. If I have Allianz ticket insurance and miss an event, can I get a refund? If you do not receive a confirmation, if you receive an error message, or if you discover an error in the information provided, contact customer service immediately at [emailprotected] to ensure your transaction was completed and that your information is correct. The fees and charges we assess may be greater than our actual cost of providing those services, and we may retain a portion of all such fees and charges as profit. Note: You will need to input the email address you used when making your booking 48h after purchasing the ticket to make a claim For these reasons and others, the tickets and/or parking rights available for a given event can and do change rapidly. On receipt by us of payment from you, we will transfer the tickets to you, subject to this Agreement, our Terms of Use and any specific terms and conditions of our Client. Thanks for signing up for the event guide! The site owner may have set restrictions that prevent you from accessing the site. By purchasing or accepting tickets to an event or other item on the Service, you agree to be bound by the terms and conditions and other rules of our specific Client and the venue where the specific event is being held. WARNING: COVID-19 is an extremely contagious disease that can lead to severe illness and death. Just give the combo lock and your mobile ticket to one of us and we'll scan you out and hand you a $10 bill. Footer.languageSelector.ja-jp.region We act on behalf of a seller (our Client) when selling Primary tickets. If they pay you now, there's no insurance for them if the new owners are refused entry. Refund Application Thank you for visiting Ticketplan - our role is to administer the refund applications for certain, specified circumstances on behalf of our ticketing partners in line with the protection terms and conditions, which you agreed to at the point of purchase. The documented police or fire brigade report. E-mail address is required to create an account. Press question mark to learn the rest of the keyboard shortcuts. Tickets may not be used for any contests, sweepstakes, or promotional or commercial purposes without the prior written permission of AXS, the Client, or applicable party relative to the event. As someone who just found out I can't go to Kcon right after getting tickets, I tried talking to customer service for both Paypal and AXS, and neither would budge. We looked at five ticket insurance and guarantee providers offered by some of the biggest online ticket sellers. You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax. Skriv ner vad du frskte gra nr det hnde samt din IP-adress och Request ID som du finner hr nedan. If the event is rescheduled, we'll advise what options are available to you. We will comply with law enforcement requests and may provide them with all information you submit to us to assist in any investigation or prosecution they may conduct (without providing notice to you, unless otherwise required by law). Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. Please provide details in the box below and attach supporting documentation as appropriate. ADDITIONAL TERMS. a doctor's note for the illness causing your symptoms. Please note that further documentation may be required following our review. . In response to the criticism, Ticketmaster's parent company, Live Nation, announced an initiative Friday that will give ticketholders 30 days to request a refund once their postponed show sets a. A refund AXS the company right which she bought the tickets sent via an email telling. Pick your exact se. Did the same happen to you? Can no longer attend Paid 182 for five tickets 36.50 for each open to reasonable offers Have five tickets in total Unable to refund or exchange 170. Please note: If you are applying for a refund for one of the below circumstances, this falls outside of the scope of the TicketPlan Protection, subject to the Terms and Conditions provided at the time of purchase, and a refund cannot be provided: If the circumstance is not listed above, it is likely it will fall outside of the scope of the TicketPlan Protection, however, please detail your circumstances in the box below and we will consider your request further. For tickets to events located in Canada, the Service is provided by AXS Group Canada. All ticket prices for events that occur in the United States are stated in U.S. You will also be responsible for paying any applicable taxes relating to your purchases. How do I file a claim and get a refund if I have ticket insurance? Before checking out, the website advertises to users that they will "refund you if you cancel for any reason" but this is a complete bull crap! Besk vr hjlpsida fr mer hjlp och support. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Common problems addressed by the customer care unit that answers calls to 888-929-7849 include Refund a Charge, Inquire About an Event, Account Access, Make a Purchase, Find My . User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. You, as seller, consent to AXS receiving and retaining payment in respect of such fees and charges from the buyer, and you acknowledge that you will not be entitled to such fees and charges. . Tickets purchased for an event during multiple online sessions on the Service may be totaled to ensure that any limitations imposed by the Client is not exceeded. I went on live chat to sort out getting refunds for postponed tickets. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Click on the relevent section for more information. AXS refusing to refund ticket cancelation insuranc AXS refusing to refund ticket cancelation insurance. I purchased my tickets with my AMEX can I make a claim with them and get my money back? Please ensure that you have attached your supporting documentation, booking confirmation and unused tickets (if available). Refunds are not offered if you are unable to access an online event due to lack of bandwidth, incompatible equipment or software, or any other reason. In the event you are hurt or believe there is a security issue, please contact an usher or security personnel immediately. Occasionally making progress only to be timed out. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected]. TicketPlan Limited are Appointed Representatives of Pier Insurance Managed Services Limited. AXS acts as a sales agent of its Clients with respect to ticket sales, and therefore AXS will apply also to our Client with respect to that Clients actions, rights, or obligations with respect to the purchase, sale or use of tickets or attendance at an event, and to the Clients use of the Service to list, sell, issue and deliver tickets. No part of these terms of use is to be taken as an express or implied repudiation of our obligations under these pieces of legislation. Pier Insurance Managed Services Limited are authorised and regulated by the Financial Conduct Authority with registration number 311798. AXS is not responsible for failure of delivery or any losses incurred as a result of a purchasers failure to provide an accurate address. Submission of our own medical confirmation form is preferred, please download it here: medical form template. We see your preferred language is English (United States), would you like to stay on, terms and conditions of the MLS home team, https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html, Change your location by entering a City, Zip or Postal Code, View All Arts & Family, Hey! If you paid by credit card it may be possible in certain circumstances to. If you are a buyer of tickets on the Service (whether Primary Tickets or Resale Tickets), AXS will issue refunds in accordance with our Client's instructions (or refunds may be issued directly by our Client). BUY THE PERFECT TICKETS Front row or on the aisle? It's all a fan needs, all in one app. Terms and conditions of sites linked to by or from the Service may vary by site. Seller fees on the Service may vary. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. There may be additional terms applicable to the sale and use of tickets listed on the Service, which will be disclosed to you during the purchase process. Supporting documents are preferred in English. A screen grab/scanned print out from the Met Office website/confirmation of the Policy Travel Warning. Violation thereof is grounds for revocation, seizure or cancellation without refund. In certain circumstances, we have the right to cancel a transaction without notice and return the tickets to our Client or to the person who held the tickets prior to the completion of the transaction.
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