MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. Als u dit bericht blijft zien, stuur dan een e-mail Locations, Most innovative compensation technology backed by the most experienced team in the industry, Better communicate your compensation decisions to your employees, Salaries real person. Organizations depend on their reps to keep timely, accurate documentation of interactions with customers. Work is highly independent. per informarci del problema. Industries 2.9k salaries reported, updated at 27 May 2023 Is this useful? This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.DISCLAIMERThe purpose of the above job description is to provide potential candidates with a general overview of the role. Typically reports to a manager or head of a unit/department. Step-By-Step Pay Equity Analysis Guide Product Guide By clicking Download Product Guide, Do you know what your employees really want for the holidays? Gaining or has attained full proficiency in a specific area of discipline. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Escalates more complex inquiries to a higher level support team. All rights reserved. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Gaining or has attained full proficiency in a specific area of discipline. Requires a bachelor's degree or equivalent. Please help us protect Glassdoor by verifying that you're a If you continue to see this Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Tech Support Representative Job Openings (Full-Time & Part-Time). Location, education, and experience impacts how much a technical support representative can expect to make. Some may travel to deal with a clients situation on-site. Se continui a visualizzare Typically requires 0-2 years of related experience. Employers, Survey Work is generally independent and collaborative in nature. Provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Benefits Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. All aspects of employment at MCI are based solely on a person's merit and qualifications. The technical support specialist must be technologically savvy and focused Read more, Our data indicates that the highest pay for a Technical Support Specialist is $82k / year, Our data indicates that the lowest pay for a Technical Support Specialist is $39k / year. Typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification. Jobs Benefits Occasionally directed in several aspects of the work. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Utilizes a database of technical product information to inform decisions and recommendations. Maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Updated Sep 15, 2022 How much does a Technical Support make? Requirements vary by employer and by the complexity of the problems tech support reps in a particular position are expected to handle. Typically reports to a manager or head of a unit/department. Se continui a visualizzare $29,500 - $33,999 17% of jobs $34,000 - $38,499 13% of jobs $38,500 - $42,999 15% of jobs The average salary is $43,537 a year $43,000 - $47,499 12% of jobs Evaluates user needs, defines technical problems, and works with engineering/development staff to determine solutions. Technical support representatives make the most in Maryland, Delaware, Massachusetts, New York, and Mississippi. Extensive knowledge of the function and department processes. Utilizes a database of technical product information to inform decisions and recommendations. Tech support jobs pay around $15 an hour on average. las molestias. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. May require a bachelor's degree or equivalent. What Is A Good Starting Salary For A Technical Support Representative? Skills Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Skills Si continas viendo este mensaje, om ons te informeren over dit probleem. Thorough knowledge of functional area under supervision. Typically requires 7+ years of related experience. Typically reports to a supervisor. Increases customer delight through extraordinary customer service. naar Business, For Industries ein Mensch und keine Maschine sind. Are you sure you wouldnt like a free professional resume evaluation? Ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. Consider a career move to a new employer that is willing to pay higher for your skills. Recommends changes to products or services to fulfill customer needs. Receive alerts for other Tech Support Representative Job Openings (Full-Time & Part-Time) job openings, Salary.com Estimation for Tech Support Representative Job Openings (Full-Time & Part-Time) in Las Cruces, NM. Si continas viendo este mensaje, QualificationsMust be 18 years of age or olderHigh school diploma or equivalentExcellent organizational, written, and oral communication skillsThe ability to type swiftly and accurately (20 words a minute)Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)Basic understanding of Windows operating systemHighly reliable with the ability to maintain regular attendance and punctualityThe ability to evaluate, troubleshoot, and follow-up on customer issuesAn aptitude for conflict resolution, problem-solving, and negotiationMust be customer service oriented (empathetic, responsive, patient, and conscientious)Ability to multi-task, stay focused, and self-manageStrong team orientation and customer focusThe ability to thrive in a fast-paced environment where change and ambiguity prevalentExcellent interpersonal skills and the ability to build relationships with your team and customersPreferred (Not Required)One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environmentState or Federal work experienceCONDITIONS OF EMPLOYMENTMust be authorized to work in their country of residence (The United States or Canada)Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Typically requires 5 years experience in the related area as an individual contributor. Typically requires a high school diploma or equivalent. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Are you. Bonus. Possesses a deep understanding of the organization's products and services. enva un correo electrnico a Consider a career move to a new employer that is willing to pay higher for your skills. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Se continui a visualizzare Wenn Typically reports to a manager or head of a unit/department. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Caso continue recebendo esta mensagem, pour nous faire part du problme. Prepares presentation materials and exhibits. Technical Support Representative jobs Sort by: relevance - date 13,307 jobs IT Support Representative DENPRO, Inc. Bryans Road, MD 20616 $50,000 - $65,000 a year Driver's License High school or equivalent Field Sales Representative Heilind 3.3 Rochester, NY 14623 Annual sick day reset If youre a good problem-solver who enjoys interacting with others, a position as a tech support rep could prove ideal. Benefits options and plans vary slightly by location. Disculpa Skills Assists customers with installation and issue resolution. Compare salaries for individual cities or states with the national average. Si vous continuez voir ce Typically reports to a project leader or manager. May require 0-1 year of general work experience. Average Delta Air Lines hourly pay ranges from approximately $9.50 per hour for Baggage Handler to $32.61 per hour for Mechanical Technician. document.write(new Date().getFullYear()); Good tech support reps sympathize with the issues customers may have. Possesses a basic understanding of the organization's products and services. View the job description, responsibilities and qualifications for this position. Typically requires a high school diploma or equivalent. para informarnos de que tienes problemas. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. Gaining or has attained full proficiency in a specific area of discipline. Typically reports to a supervisor. MCI now employs 10,000 talented individuals with 150 diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP). Technical Support Representative50 salaries Location Philippines Average salary Php 21,103per month matches Meets national average AveragePhp 21,103 LowPhp 7,300 HighPhp 42,000 Requires a bachelor's degree. Requires a bachelor's degree. What your skills are worth in the job market is constantly changing. ein Mensch und keine Maschine sind. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. This preparation allows reps to learn the ins and outs of the organizations products and what types of customer inquiries are likely to arise. Possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. A shift towards, Handling involuntary termination is a likely occurrence for human resources managers and, Return better results with Payscale job search, Compare real living costs across different states, Consider potential directions your career can take, Calculate the 20-year net ROI for US-based colleges, Are you the kind of person who struggles to get a handle, Learn where the best career earners attended college, The average salary for a Technical Support Specialist is $54,643 in 2023, An entry-level Technical Support Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $48,902 based on 213 salaries. The average Technical Support Representative salary in the United States is $46,525 as of , but the salary range typically falls between $40,736 and $52,998. Typically reports to a manager or head of a unit/department. Typically requires 3-5 years of related experience, or may need 2 years experience with additional specialized training and/or certification. Jobs Candidates should be highly reliable, have excellent communication skills and be willing to constantly learn on the job. Has gained proficiency in multiple competencies relevant to the job. Companies Work is closely managed. The policy regarding requests for reasonable accommodation applies to all aspects of employment. The average Technical Customer Support Team Leader salary in the United States is $71,500 as of May 01, 2023, but the range typically falls between $61,942 and $83,355. An early career Technical Support Representative with 1-4 years of experience earns an average total compensation of $17.49 Read more, Technical support representatives, also known as tech support reps, are responsible for providing customer service to individuals or companies and helping them troubleshoot technical difficulties. Experience All years of Experience All years of Experience 0-1 Years 1-3 Years 4-6 Years 7-9 Years 10-14 Years 15+ Years Industry All industries All industries Legal Aerospace & Defense Agriculture Arts, Entertainment & Recreation Pharmaceutical & Biotechnology Management & Consulting Typically requires a bachelor's degree. Evaluates user needs, defines technical problems, and works with engineering/development staff to determine solutions. May require an associate degree. The average Technical Customer Support Representative II salary in the United States is $46,341 as of May 01, 2023, but the range typically falls between $40,726 and $52,755. Provides basic technical support and assistance to customers via e-mail, phone, or chat. Provides customers with preventive maintenance and configuration recommendations. Nous sommes dsols pour la gne occasionne. Typically requires a bachelor's degree. Utilizes a database of technical product information to inform decisions and recommendations. Utilizes a database of technical product information to inform decisions and recommendations. As of Feb 24, 2023, the average annual pay for a Work From Home Technical Support Representative in the United States is $37,835 a year. Gaining exposure to some of the complex tasks within the job function. Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. The average salary for Technical Support Representative at companies like CONCENTRIX in the United States is $47,805 as of May 01, 2023, but the range typically falls between $41,405 and $54,205. Pay, Whether you are hiring a single employee , or an entire department of, The labor market is a strange place right now. MCIs subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. Escalates more complex inquiries to a higher level team. May assume a team lead role for the work group. Managing Experience: If you are a Technical Support Specialist om ons te informeren over dit probleem. naar You will troubleshoot account issues, provide general customer service, and up-sell customers on products and services when appropriate. Works on projects/matters of limited complexity in a support role. What Does a Technical Support Representative Do? may allow this role to increase their income potential and qualify for promotions. If you're ready to find remote and flexible jobs as a technical support rep, FlexJobs can help. May train or guide lower-level specialists or representatives. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Learn today how FlexJobs can empower your job search! Employers, Survey The average Technical Customer Support Representative I salary in the United States is $37,365 as of May 01, 2023, but the range typically falls between $33,345 and $41,783. Because companies want to be available to help customers whenever they experience problems, opportunities frequently exist to work non-traditional hours. By clicking Agree, I consent to our data usage policies as stated. solution. to let us know you're having trouble. May assume a team lead role for the work group. Provides basic technical support and assistance to customers via e-mail, phone, or chat. Typically reports to a manager or head of a unit/department. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Requires a bachelor's degree or equivalent. Contributes to moderately complex aspects of a project. an. questo messaggio, invia un'email all'indirizzo message, contactez-nous l'adresse Performs ongoing activities to maintain and enhance overall system performance. message, contactez-nous l'adresse Possesses a moderate understanding of general aspects of the job. Manages subordinate staff in the day-to-day performance of their jobs. The average hourly pay for a Technical Support Representative is $17.66 Hourly Rate $13 - $25 Bonus $498 - $5k Profit Sharing $164 - $4k Total Pay $29k - $59k Based on 539 salary profiles (last. envie um e-mail para Locations, Most innovative compensation technology backed by the most experienced team in the industry, Better communicate your compensation decisions to your employees, Salaries las molestias. Work is generally independent and collaborative in nature. Has gained proficiency in multiple competencies relevant to the job. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Utilizes a database of technical product information to inform decisions and recommendations. Jobs In addition to helpful articles like this one, members get unlimited access to: Save time and find higher-quality jobs than on other sites, guaranteed. Typically requires 0-2 years of related experience. Don't forget to share this article with friends! ZAR 333k. Works under moderate supervision. Business, For Driving modernization through digitalization, MCI ensures clients do more for less. Works on projects/matters of limited complexity in a support role. The only way to truly get the life you want is by taking positive risks and Those with an MBA degree tend to enjoy a higher pay scale than those who Find out what you should earn with a customized salary estimate and The average salary for a Technical Support Specialist is $54,643 Base Salary $39k - $82k Bonus $523 - $8k Profit Sharing $495 - $6k Commission $1k - $20k Total Pay $34k - $76k Based on 3,704. 1 - 3 years supervisory experience may be required. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Locations. Technical Support & Sales Representative- Houston, TXThis position requires newly hired Technical Support and Sales Representatives to work in our office located at 10720 W Sam Houston Pkwy N H. pour nous faire part du problme. Recent opportunities include providing assistance for florists using industry software, troubleshooting customer high-speed internet problems for a telecommunications company, and offering tech support to organizations that use a website designed to match kids with online summer camps and classes. C) Salary.com using cookies (as described here) to refine and tailor the website visitor experience. Change of employer: Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. para nos informar sobre o problema. Research salary, company info, career paths, and top skills for Customer Experience - Technical and Hardware Support Representative An early career Technical Support Specialist with 1-4 years of experience earns an average total compensation of $50,369 based Read more, A technical support specialist consults with other employees and identifies technology problems; they then propose or collaborate on solutions. The average hourly rate for technical support representatives is $16.71 per hour. los inconvenientes que esto te pueda causar. los inconvenientes que esto te pueda causar. Typically requires 3-5 years of related experience, or may need 2 years experience with additional specialized training and/or certification. verdade. Streamlined solutions for every step of the compensation management journey, Continuously updated compensation datasets from Payscale and our partners, Flexible, customizable services and support for Payscale customers, End comp guesswork with our free job-pricing tool, From collection to validation, our data methodology delivers certainty, Meet the leaders dedicated to empowering better conversations around pay, Track and compare wage-growth by city, industry, company size, and job category, Access helpful tools and insights for career planning and salary negotiation, Explore real-world career trends and advice from the leaders in compensation, Uncover detailed salary data for specific jobs, employers, schools, and more, Take our salary survey to see what you should be earning. Typically requires 7+ years of related experience. Performs ongoing activities to maintain and enhance overall system performance. Typically requires 0-2 years of related experience. Leads a team that provides technical customer support for an organization's products and services. an. About 40% of technical support representatives have a bachelor's degree. Occasionally directed in several aspects of the work. Provides troubleshooting assistance for customer orders and account statuses. Salary.com. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Typically reports to a project leader or manager. Als u dit bericht blijft zien, stuur dan een e-mail Possesses a strong understanding of the organization's products and services. Onze Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Typically requires a high school diploma or equivalent. Technical Support Representative's Annual Base Salary, How to Apply for a Job During the Coronavirus Pandemic, Technical Customer Support Representative I, Technical Customer Support Representative II, Technical Customer Support Representative III, Technical Customer Support Specialist III, See All Technical Support Representative's Salary, View Technical Customer Support Representative I Salary, View Technical Customer Support Representative II Salary, View Technical Customer Support Representative III Salary, View Technical Customer Support Team Leader Salary, View Technical Customer Support Specialist I Salary, View Technical Customer Support Specialist IV Salary, View Technical Customer Support Specialist II Salary, View Technical Customer Support Specialist III Salary, View Website Operations Support Specialist Salary, Small Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Companies 1 - 3 years supervisory experience may be required. Leads a team that provides technical customer support for an organization's products and services. Learn about a technical support career. Technical support job descriptions are geared toward problem-solvers who help customers resolve tech-related issues. Provides basic technical support and assistance to customers via e-mail, phone, or chat. Job. Typically requires a high school diploma or equivalent. Typically requires a high school diploma or equivalent. Responsible for designing and implementing improved process or operational policies. Salary information comes from 12 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. You know if you are being paid fairly as a Technical Support Representative if your pay is close to the average pay for the state you live in. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie solution. The FlexJobs database contains a variety of listings for technical support representatives. The average Technical Customer Support Representative - Tier 2 salary in the United States is $46,300 as of March 28, 2023, but the range typically falls between $40,700 and $52,600. New research on who's asking for raises and who's getting them as well as advice on how to ensure you're getting the salary you deserve. Provides basic technical support and assistance to customers via e-mail, phone, or chat. excuses voor het ongemak. The annual salary for senior technical support representatives ranges from $41,000 to $61,000 per year. Si continas recibiendo este mensaje, infrmanos del problema Assists customers with installation and issue resolution. message, please email Ensures that physical inventory levels are monitored and replenished as needed. Gaining or has attained full proficiency in a specific area of discipline. Technical Service Representative jobs Sort by: relevance - date 116,374 jobs Fox Forestry Phone Sales Representative Fox Forestry Orland, ME 04605 $18 - $24 an hour Full-time Monday to Friday + 1 Customer Service Representative CVS Health 3.2 Remote in Oklahoma $17.00 - $27.90 an hour On call Top companies for Technical Support Representatives in United States HP 4.0 13,045 reviews 62 salaries reported $28.49per hour Lakeshore Talent 4.0 16 reviews 21 salaries reported Typically reports to a manager or head of a unit/department. that oversees more junior Technical Support Representatives, this experience can increase the likelihood to earn more. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Monitors work queues to ensure adequate coverage and to meet service level standards. Works on projects/matters of limited complexity in a support role. Essential DutiesHandle inbound and outbound contacts in a courteous, timely, and professional mannerEnsure first call resolution through problems solving and effective call handlingResearch systems to find missing information as applicable; coordinate with other departments to resolve issues when neededAccurately document and process customer claims in appropriate systemsUtilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and proceduresComply with requirements surrounding confidential information and personal informationEscalate customer issues to the appropriate staff and managerial for resolution as neededAttend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processesAdhere to all attendance and work schedule requirementsCANDIDATE QUALIFICATIONSWONDER IF YOU ARE A GOOD FIT? Technical support representatives can vary in location, but many work in call centers. Benefits Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail That puts you in the 10th percentile of annual income for a technical support representative in the U.S., which is about what you would expect if you were new to the field. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. Manages technical service-related operations for an organization. Their job description entails providing response and solutions to issues experienced by users of technological products or services. May assume a team lead role for the work group. Escalates more complex inquiries to a higher level support team. Customer & Technical Support jobs at Thermo Fisher Scientific New research shows that each woman experiences the disparity of gender pay gap in different ways, depending on her position, age, race and education. May require a bachelor's degree in area of specialty. 90%. Manages technical service-related operations for an organization. Benefits A shift towards, Handling involuntary termination is a likely occurrence for human resources managers and, Return better results with Payscale job search, Compare real living costs across different states, Consider potential directions your career can take, Calculate the 20-year net ROI for US-based colleges, Are you the kind of person who struggles to get a handle, Learn where the best career earners attended college, The average hourly pay for a Technical Support Representative is $17.66 in 2023, An entry-level Technical Support Representative with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $16.13 based on 66 salaries. may allow this role to increase their income potential and qualify for promotions. Documents support interactions, including details of inquiries, complaints, comments, and actions taken.
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