What is the Lucy in the Sky Return Policy? Do the dresses come within two weeks and is it worth the money? We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. She even helped me cancel an order and issued my store credit instantly. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. Luckily I was able to return it and get store credit pretty quickly. I DO NOT RECOMMEND THIS COMPANY! Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. We will not be liable if for any reason this Website is unavailable at any time or for any period. For example, the Trustpilot rating is 4.2 stars, which is an average of over 6,000 reviews. The dress we purchased did not fit at all like the photo depicted on the site. They have such cute styles, but the clothing quality is so bad. Please emails us at resolution@lucyinthesky.email so we can better assist you. It fits exactly to measurements specified in the skirt section for sure! Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. Phone Email. Really horrible place. Here are 8 tips for writing great reviews. Hi Jay, Lucy In The Sky Midi Dress - Black - Alice. Not to mention that the slip underneath hardly covers anything. Incredibly scammy and misleading. https://www.lucyinthesky.com/shop/index.php?route=account/login. -Kate. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) I ordered almost a month ago and only received emails saying we got your order or we received your chat and will respond within 72 hours. - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. These Sky contact numbers are available between 8am and 10pm every day of the week, and between 8am and 9pm on weekends. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Only store credit even though clothing size is not standard. Customer service is awful. As there is no phone number to be able to contact the company we ad two choices: email and be ignored or chat in and finally get a chat agent (the ONLY chat agent at this fraud of a company) Emma, It took three and a half hours waiting for the chat I suppose that Lucy in the Sky thought we would give up. Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. i ordered 2 dresses october 2 and need them for october 11. thanks! | Read 181-200 Reviews out of 6,679 I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). Thanks for your feedback. International delivery is 5-10 business days. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. Then, the item never ships. They said they will refund me within 10 days without any explainations for their lateness. There is no phone number and the chat has been disabled. No further information is required on your end, the return label has all your information. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). www.lucyinthesky.com retains the right to refuse any request made by you. All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. You can only email and live chat with them. -Kate. Find out how we combat fake reviews. - Kate. Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. Over 90% of Sky customers seeking help quickly get it through the available online channels. Thankfully I was smart enough to purchase via PayPal and after 2 months I received my money back from PayPal. allows you to receive photos from your camera directly to your smartphone or. To name a few, the wrong item was delivered, the package took over a month to be shipped, and customer service was unprofessional and slow. Disclaimer as to ownership of trade marks, images of personalities and third party copyright. It is the size of a T-shirt. Ordered 4 dresses in August 2022 for several events (totaling over $300). They have a great live chat setup and I like that they're always ready to help. I HAVE MY TRACKING NUMBER. I am very disappointed as will now have to cancel and wait for our money, which sounds like from reviews takes awhile. It is 9/23 no dress. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Sky in an easy-to-use summary, as well as a full comparison of the 13 ways to reach Sky, compared by speed and customer recommendations. We had the same issue. Her level of customer service was fabulous. Lucy In The Sky consumer reviews, complaints, customer service. Tip for consumers:Do not buy from this company. Order from a different boutique. Chat is only option and that takes hours to even get a chat representative. Her real name is Carmen and she is secretive about her backstory. i live in texas and ordered a dress on sunday earlier this week. Go to our site to chat with our support team or email us at support@lucy.co! -Kate, Lucy in the Sky is an absolutely horrible company. -Kate. Number one rule--- if they don't have a number to call, do not give them any money whatsoever. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lucyinthesky.com. Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. My customer service rep, Merry S, was so helpful and allowed me to return for store credit, which was awesome! The customer service is out of this world. We'd love to hear from you so that we can find a resolution. there is a dress i like but it is all out of stock. We cover the cost of all domestic return shipping for all styles. Hi there. Why would I need store credit when I already purchased the 3rd dress. Please use the following size guide to help determine your size of clothing. ADD ONS. I'm so frustrated because they don't have a phone number. Did all refunds go to store credit or were some people able to get a full proper refund? We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. I followed up again on Feb 22nd and they said ordered would not be delivered until middle of March. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. In November 2022, I ordered for dresses from Lucy in the Sky. Hi Hailey, Thanks for your feedback. Do not buy from them. We do not save your payment method details on our website. This may prevent you from taking full advantage of the website. You can choose to accept or decline cookies. Really bad. Technical support. She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. You may store, print and display the content supplied solely for your own personal use. We do specifically outline the estimated delivery time on each individual product page once a size is selected. So glad we were able to help! 1860 500 6633 is Tata Sky WhatsApp customer care number. my party is april 10. My dress was supposed to be here on Mar2-Mar8 and was told it would be mar 24! 0800 840 0202. Your card will be debited immediately upon authorization being received. . As soon as you place the order, it is processing on our end. Distraught in Australia, she takes comfort in her friends' happiness and turns her sights onto the surfer (and best friend's brother) Nathan. They charge so much and the quality is so bad. If you're having problems with your Sky/ Yahoo email account, then phone us on 03442 411 653 for help. I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. Guess I'll be donating clothes to charity. where you can enter your landline number to check the service. I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. -Kate. Have e-mailed twice in the last week with no response! 6) Actor William Shatner also covered the song in dramatic, spoken-word style. What a terrible return policy for a online store. I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. Lucy in the sky is our GO TO for all things special occasion. We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. All prices advertised are subject to such changes. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. Not only was she patient but she was quick and so attentive. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. I would never hesitate to order again given this fabulous experience I just had, Casandra M was extremely helpful and quick! If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. Shop faster with the App My Account Account Wish list Order Status Help Center shipping returns sizing Anyone can write a Trustpilot review. I had an issue with my dress being see through and needed a replacement soon for an event. Best advice for those who are still waiting for their money back is to reach out to your bank and let them deal with this company, customer service will not help you. Please email us at resolution@lucyinthesky.email if anything else. We're so glad you were able to reorder and get it in the time frame you needed. Yes, the one dress I never received was . I've lost $120 to Lucy In the Sky and received nothing. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. We would suggest to double check your card details. Service 527 We're so sorry to hear about the order. I HIGHLY recommend NOT ordering from this place. Company is a scam that sucks money and slow on delivery even though all items stated are in stock. -Kate. Thanks for your feedback. If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. It makes total sense why they only give you store credit, or else they'd be out of business! I had a great experience with the customer service chat! Hi Kristina, Were almost out of time and do not have a back up plan. 5726 Solutions. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. If you have any further questions or concerns please email us at resolution@lucyinthesky.email so we can assist you sooner. Order took over 2-4 weeks to be delivered. -Kate. We'd love to assist you further if you need help with returns. I have emailed them three times and tried to do the virtual chat but it never works. Gain trust and grow your business with customer reviews, Made and Designed in Los Angeles - New Arrivals Weekly. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. Lucy in the Sky has a consumer rating of 2.82 stars from 1,067 reviews indicating that most customers are generally dissatisfied with their purchases. I wish they were more transparent with the type of quality on their website. We're so sorry to hear about the order. Mar 16, 22 (Updated: Sep 23, 22) Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. These government-sponsored enterprises provide more than $7.3 trillion in funding for the U.S. mortgage markets and financial institutions. This site promises to ship an item by a certain date. If you need specific product measurements or have further questions, please email us at. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. Sharing is caring! We use dedicated people and clever technology to safeguard our platform. 480 York St, York, ME 03909-1533 +1 207-363-5119 Website Menu. You can enter your USPS tracking number at the following website:https://tools.usps.com/go/TrackConfirmAction_input, You can enter your FedEx tracking number at the following website: https://fcbtracking.fedex.com/. - Kate, Hi Gosset! For international customers, return postage is the responsibility of the recipient. Our demand recently has picked up far quicker than expected - we expect to start restocking all styles as per usual within the next 7 days. Lucy in the Sky Liverpool Claimed Review Save Share 333 reviews #16 of 1,353 Restaurants in Liverpool Cafe British Vegetarian Friendly Exchange Street East Unit 2, Imperial Court, Liverpool L2 3PQ England +44 151 236 9447 Website Open now : 09:00 AM - 3:30 PM COVID-19 update: See the added health and safety measures this property is taking. My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. You can email us at resolution@lucyinthesky.email for any further assistance. The company is best-known for its dresses, but they also offer swimwear, rompers and jumpsuits, two piece sets, skirts, shorts, tops, bodysuits, and pants. I'm dealing with their customer service right now and they are so rude and unprofessional, Hi Talia, Thanks for your feedback. After using the chat feature, I found out that they wanted me to cancel my order for one of the dresses and give me store credit for it (not even a refund to my original form of payment) I was understanding, because they told me that the other dress that I ordered was on its way in the next 2 to 4 weeks. Prom season is here, and you deserve to look and feel amazing for your big party! Share. Lucky in the Sky has good web ratings overall. You should check this page from time to time to ensure that you are happy with any changes. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. This is the one Sky contact number constantly referred to as being dedicated to customer service. They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. If you're reaching out to us regarding an order, please have your Order ID in your message. Search Full List of Executives. . Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. Hi Mike, Thanks for your feedback. Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. For my troubles, I've been offered a $25 store credit. Hans from Lucy in the Sky was very proactive in getting back to me in a timely manner. We're so sorry to hear that you have not received your refund yet. Hi Elena, Thanks for your feedback. Thanks for your feedback. Both dresses arrived back to back and they looked nothing like it did online. We ordered a dress on 9/6. I used the chat feature again in January to try to figure out where my two other dresses were. If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. Worst experience. Thanks for your feedback. This has been quite frustrating. If I do not get a refund, I will be disputing the charge on my credit card! We have Live Chat and Email available for any questions or concerns. I had to do a charge back from my credit card company to get my refund back. Thanks for your feedback. Companies can ask for reviews via automatic invitations. this was for a very special event and now i have no outfit and no resolution to this. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Try the following: 0800 587 4005. Buybook, Radieva 4, Sarajevo 71000, Bosnia and Herzegovina. We're sorry to hear that you had issues with your order. Please email us at resolution@lucyinthesky.email so we can assist you sooner. This is a generic card error - this means that your bank is rejecting the transaction at this time. They have a wide variety of clothes and accessories for men, women, and children. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. Lucy in the Sky is a popular online clothing company that specializes in dresses for young adult women for special occasions. Please reach out to us for the advanced credit prior to making a new order! Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do. Remember, you can do most things online at Sky.com. The first time it was cancelled altogether. 5) In 1974, this cover of "Lucy in the Sky with Diamonds" was a #1 hit for Elton John. I was so disappointed in the quality. Our privacy policy, which sets out how we will use your information. I ordered 4 items and once I received 2 of them and saw how bad the quality was. Any trade marks/names featured on this Website are owned by the respective trade mark owners. We reserve the right to withdraw linking permission without notice. In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. I use the chat feature and they told me that the dresses would arrive within the next three weeks. These linked sites have separate and independent privacy policies. Store credit only. , over 6 weeks. Published by 9138-4529 Quebec Inc. on 2022-08-31. 7) A group called John Fred and his Playboy Band had a #1 hit in 1968 with "Judy In Disguise (with Glasses)," a song that was a parody of "Lucy.". After using the chat, they told me that they wanted to cancel the order because the dress I had ordered had been out of stock and wouldnt be back in stock for another four weeks. The customer service and chat support feature here is great and really easy to use. Products used:None package arrived too late. If you need help with returning we do have our returns in our FAQ. Shop Lucy in the Sky Check out what 6,964 people have written so far, and share your own experience. Thanks for your feedback. Since Sky contact numbers change every time you look at the Sky help pages, you can call the general Sky customer service number 0333 7591 018 which is open Monday to Sunday from 8.30am to 11.30pm. BROADBAND. United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. DO YOU SHIP INTERNATIONALLY? With no warning either time. | Read 5,961-5,980 Reviews out of 6,594 HOW DO I CHECK DELIVERY STATUS OF MY ORDER? -Kate. They are absolutely, THE VERY BEST!!!! The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Every item was shipped separately and weeks after stating they were stated to arrive. -Kate. Unfortunately, the dress didn't fit, but their customer service was great in explaining how I could return the dress and get another size as soon as possible. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? LUCY IN THE SKY Help Centre. I ordered my dress september 13 it's now october 1. is it supposed to take this long? O2 do tend to change them occasionally if they become oversubscribed. Daughter bought a dress for homecoming from this site. Unfortunately, we are not selling our styles to other retailers at this time. Lucy in the Sky, Inc may change this policy from time to time by updating this page. My learning training provider was City and Guilds. . Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! Hi Denver, I regret buying anything from them. Thanks for your feedback. I HAVE NOT RECEIVED MY ORDER. Check out what 6,872 people have written so far, and share your own experience. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. -Kate Advertisement SR Sydney Rose 1 review US Nov 3, 2022 Happy with my first dress but they need a better return policy I absolutely love the first dress that came in the mail, it is gorgeous and compliments me very well. Their trendy collections are always changing and they offer many sales. Hi Carol, Thanks for your feedback. Not worth the hassle and loss of money. After waiting since November, I feel as though I should be compensated for this order because of what a negative experience I have had. Please read the product description of each item carefully before purchasing. Please read the email in full, there may be pertinent details which may have been missed. Absolutely terrible customer service. Hi Sonam, Thanks for your feedback. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. Save. It was not the representatives fault, so she did great, but the company should do better in alerting guests. You can also chat with Sky's Virtual Assistant on the Help Page to get the help you need. I can always count on you for the best quality and accurate fit. You can email us at resolution@lucyinthesky.email! We're so sorry to hear issues with your order. Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. Overnight orders shipped Friday will be delivered Monday. Our small is generally the equivalent of a US Size 2. I reached out 5 days ago to see where it was. HELP & SUPPORT. I have ordered twice for my daughter, and both times, I had to reach out to Customer Service. If you please email us at resolution@lucyinthesky.email we can assist you with a return. I was SHOCKED as the price of this dress after I received it. We'd love to find a resolution you can email us at resolution@lucyinthesky.email for further assistance. What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. Contact BT for help and support with your BT broadband, TV, home phone or mobile. Among its many cover versions, a 1974 recording by Elton John - with a guest appearance by Lennon - was a number 1 hit in the US and Canada. The stated ship times cannot be altered with the delivery method. I have been shopping online for over 20 years and have NEVER been tricked into accepting a store credit. There are a number of Sky departments, and you can usually make your way to the right one through the main customer services contact number which is 0333 7591 310. 172 reviews #3 of 27 Restaurants in York $$ - $$$ American Bar Pub. Followed up shortly after the purchase to make sure everything was ok. We'll send her your regards! You will see an option to automatically apply any store credit you have available on the Payment section of the checkout page. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. KYLA can provide quick and real-time responses to your SKY service concerns. Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY I will absolutely be reordering a new size and be a returning customer! You'll soon realize why they don't allow real customer reviews on their site Hi Emily, They weren't prepared for homecoming season and got behind. Thanks for your feedback. Lucy in the Sky is an online clothing retailer offering high-end styles at super affordable prices. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? She answered all the questions we had quickly and gave good advice. Two out of four of the dresses arrived by January. Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. If the issue persists, we would suggest to follow up with your bank. Registered: 04-01-2009. on 10-08-2013 09:47. Once a order has been shipped this cannot be canceled. Made and Designed in Los Angeles - Shop now at www.lucyinthesky.com If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY?
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