Restocking Fees, Special Order Cancellation Fee (Not applicable in Hawaii or where prohibited by law) To avoid a 15% restocking fee on consumer electronics, patio furniture, gazebos, canopies, pergolas, air conditioners, dehumidifiers, space heaters, and grills, these items must be returned unused and with the original box, product packaging . Ashley Furniture HomeStore ratings in Newington, CT. . Must not have been cancelled I informed them I had cancelled the order last week. Get reviews, hours, directions, coupons and more for Ashley HomeStore at 111 Merchants Blvd, Clarksville, TN 37040. Today: 10:00 am - 9:00 pm. For changes after an order has been placed, please call Customer Care at 1-866-436-3393. A number of companies charge "restocking fees" that that are often about 15 percent to 20 percent but can go much higher. 24%. "6 Months Same As Cash" offer valid on new contracts with a retail value of $1,250 or more; period ends 184 days after start of the new contract. . This is the average rating based on homeowner reviews. Map & Directions. 6001 Redwood Dr Rohnert Park, CA 94928. I received a call from the Manger who I had my first conversation with on 22 Jan. Website: ashleyfurniturehomestore.com. Auction Co. RESERVES THE RIGHT to charge any credit card registered with your account up to 30% as a non-refundable restocking fee (minimum $25.00 charge) based on total purchase price during the auction or immediately following the auction. In case of a malfunctioning item, quickly notify consumer care. Map & Directions. Beware consumer you can change your mine at this #1 furniture store in America they have restocking fee of 30% of your total purchase. VIDEOS 360° VIEW . 1 review of Ashley Homestore "I am updating my review from a mandatory 1 star to a 2star because after much hassle of going through BBB and filing a complaint an agreement was reached that they honored. In case of shipping flaw, the company will certainly fix […] They picked up the furniture piece and refunded our money without charging us a restocking fee. Search for other Furniture Stores on The Real Yellow Pages®. Offered in-store associate measurements of my entryway and hallway + door to ensure sofa would fit and was denied and told not to worry about it. Cancellations after the transfer is completed will be charged a 25% restocking fee. He answered all our questions and worked with his GM Michael to get us . Ashley Furniture Industries, Inc. Attn: Consumer Affairs One Ashley Way Arcadia, WI 54612 Contact Us. I know it's commission based pay but come on. 17 18 3. I had issues with my credit cards being hacked after shopping at Ashley furniture. The 29th of Jan. for an item that was never delivered. I am disappointed with the service I received from Ashley's customer service. No return or exchange for display and clearance items are . Bought a new house and needed a new mattress, bedroom set, and living room set. That's the quandary that Emmanuel finds himself in. "6 Months Same As Cash" offer valid on new contracts with a retail value of $1,250 or more; period ends 184 days after start of the new contract. The complaint filed by the Attorney General accused the furniture dealer of using disclaimer language in its sales order slips, along with a 30% restocking fee, to prevent customers from canceling . Restocking fee $0 Consumer Comments for Ashley Furniture Homestore . Plus, there is be a possible (probable restocking fee). For Online . Customer Care 866-436-3393, Monday through Friday, 7 a.m. to 7 p.m. (CT) & Saturday, 7 a.m. to 5:30 p.m. (CT) Items delivered by Home Delivery that were received damaged or have a manufacturers defect: A 15% processing/restocking fee is charged for returned mattresses, foundations, assembled/upholstered indoor furniture, water heaters, and built-in home appliances. Register here and see full info on Ashley Furniture Homestore Plus ratings and reviews of 46 other local Furniture Stores and many thousands of other service companies and professionals, free to you for 30 days. Star Score. In addition, Ashley Furniture will pay restitution of $2,000 to consumers who were charged a restocking fee, and the company will replace or provide refunds of up to $8,000 to consumers who received defective furniture. At this point I asked for a refund because their policy states full refund with no restocking fee as long as furniture is in the condition I got it. It will take you 5 months to get a damaged item. Add to Favorites. Assume when you go into Ashley HomeStore you will be lied to and your furniture will take at least 12 weeks to arrive if ever. . The refund was posted to my Credit Card, and no restocking fee was charged. Nope they will threaten to make you pay a 15% restocking fee. Also, refusing a delivery after it has been loaded will be subjected to the 10 . Ashley Furniture (Signature Design) Crosley Furniture Hooker Furniture Liberty Furniture Sunny Designs. Regarding our restocking fee, if it has been more than 8 weeks we will never charge you a restocking fee. So they are definitely backed up from COVID. (707) 586-1649. Ashley Furniture Homestore. Unfortunately for me, Ashley does not do returns/refunds unless it is for store credit which I do not want. Ashley Furniture Wants To Charge Restocking Fee For Out-Of-Stock Item 1.9.13 3:41 PM EDT By Laura Northrup @lnorthrup returns furniture restocking fee Ashley Furniture 200 People Used More Info ›› No exception. The 25% restocking fee is the mandatory fee the manufacturers will change the buyers. Another piece wasn't assembled properly AND the front started to separate from the bottom. Ashley N. Jul 20. You may exchange or return your device (s) to NFM one time within the first 14 days of the original purchase date. for restocking fees to those consumers designated as "Restocking Fee Complaint Consumers" 19 20 In many cases, we can provide you with replacement parts and service as needed. . All Doorstep delivery or garage drop-off deliveries or pick-ups will be charged a redelivery fee for your new merchandise and a 20% or $99.95 handling fee, whichever is lower, for this one-time reselection. View customer complaints of Ashley HomeStore Woodbridge, BBB helps resolve disputes with the services or products a business provides. Once we made up our mind on the furniture that we wanted she helped us check in-and-out fairly quickly. liability company doing business under the name "Ashley Furniture Homestore." For purposes of this Consent Judgment Defendant shall be referred to as "Southwestern". Ashley Furniture Wants 30% Restock/Cancellation Fee For Returning Crappy Furniture. If you are looking for value then this is the place to shop. But all furniture manufacturers are backed up. We bought it at a special black Friday sale. They wanted to charge a $99 restocking fee to return this, so I would rather just sell it here. The only instance where the restocking fee can be waived: if the product cannot fit in the home/space the fee will be waived for Reselection ONLY. Register here and see full info on Ashley Furniture Homestore Plus ratings and reviews of 46 other local Furniture Stores and many thousands of other service companies and professionals, free to you for 30 days. I said, "What if I want to return the table?" There response was, "We will have to charge you a 20% restock fee." To initiate a return, contact customer service by filling out our form on our contact page, and they will provide instructions for returning your merchandise.Please note that you will be charged a 15% restocking fee for all returns or exchanges. Furniture Stores, Mattresses. Now they won't give me my . We'll get our new furniture on Wednesday . But that doesn't mean you won't be hit with a fee. So just be sure when you go to Ashley furniture. If the retailer from which you purchased the furniture has closed and you need service, contact Ashley in writing or call our Customer Care. The company will pay restitution of $2,000 to customers who were billed a restocking fee and will replace or give refunds up to $8,000 for those whose furniture was defective, according to. Ashley Furniture is a low to mid grade furniture retailer. On Fri. Thanks!! . save a bit and go to Ashley during memorial day/ veteran day july 4th or a major holiday. I recieved a call from Ashley furniture requesting delivery time of my chair. Now if you go on the website it won't let you order one. Here is a tip to find out how much wiggle room the store has to negotiate. Ashley's home store is the place to go if you ask me when it comes to furniture. $361.00 . We want to be sure that whatever furniture you place in your home is perfect and that you are completely satisfied. For anywhere from Bridgewater to Truro (including the valley) the fee is 89.99 We also deliver all over Mainland Nova Scotia for $149.99. A shipping fee. Ashley HomeStore Dartmouth: Our local delivery fee, in HRM, is $69.99. Cross Streets: Near the intersection of Church Rd and Lenape Rd. Ashley Furniture. For Online . A $149.95 pick-up/delivery of your reselection will apply. The bottom fell out of one piece. Ashley Furniture Wants To Charge Restocking Fee For Out-Of-Stock Item By Laura Northrup 1.9.13 If you order a backordered item that was never in stock in the first place, should you have to pay a . It is your responsibility to ensure that all furniture items will fit through all doorways, up stairwells, down halls, and around corners into the desired location. Selection wasn't very good here and the sales person followed us around the store so much we felt like we were being stalked. But anyway, a lot of their smaller stuff and fabrics are made in China. Ashley is the absolute worst furniture you could buy. The quality of products are midline. Ashley Furniture Industries, Inc. Attn: Consumer Affairs One Ashley Way Arcadia, WI 54612 Contact Us. Ashley Furniture Wants To Charge Restocking Fee For Out-Of-Stock Item By Laura Northrup 1.9.13 If you order a backordered item that was never in stock in the first place, should you have to pay a . This is in VA. Here's the timeline: 2/1- Product purchased. . I have a brand new in box king-sized Ashley Furniture 10' Hybrid Mattress. Ashley Furniture Wants To Charge Restocking Fee For Out-Of-Stock Item 1.9.13 3:41 PM EDT By Laura Northrup @lnorthrup returns furniture restocking fee Ashley Furniture 200 People Used More Info ›› Please note, return shipping fees apply. Thurs. For an item . Hours: Closed Now. Furniture I brought wasn't assembled properly. Sales person says one thing. Returns and Exchanges are at Nebraska Furniture Mart's discretion. ALL RETURNS MUST INCLUDE ORIGINAL PACKAGING. Learn more. NOTE THAT ORDERS CANCELLED AFTER THEY HAVE SHIPPED WILL INCUR THE SAME RETURN SHIPPING AND 10% RESTOCKING . Keith G. 11/15/21. Thanks for the info, I changed my mind and will keep looking. Customer Service Phone Number: 800-477-2222. Ashley Furniture took months longer than they said they would to deliver this mattress so I finally decided to get a different one. . Restocking fee $0 Consumer Comments for Ashley Furniture Homestore . Ashley Furniture Wants To Charge Restocking Fee For Out-Of-Stock Item By Laura Northrup 1.9.13 If you order a backordered item that was never in stock in the first place, should you have to pay a . On its website, customers can shop by category and sort . Another piece wasn't assembled properly AND the front started to separate from the bottom. First Name. $267.57 . Last Name . (MD) Ashley Furniture Movers asked me to pay under the table, demand restocking fee when refused Hello, I have > $1k tied up in a couch that did not get delivered, and would appreciate guidance. Ashley Furniture is a furniture store chain that sells name-brand products for the home and office. Cancellations are not allowed for Special and Custom-Made orders. I assume they make money on frustrated customers, accepting a 30% restocking fee. Restocking fee $0 Consumer Comments for Ashley Furniture Homestore . The business plan is to sell horrible product with fast talking tricksters and then scam customers out of restocking and delivery fees. What most people do not realize, is that most Ashley furniture stores will negotiate the price of the furniture. Consumers can shop in-store or online. Visit the Ashley Furniture Industries Store. On 11/26 I called customer service to check if I canceled my order would a restocking fee apply, the rep advised someone from sales would contact me in two business days to let me know.. No one called me & my order was canceled without my knowledge or authorization. The place is like a mental ward of losers and degeneration. days of pick up or delivery with no restocking fee as long as they are returned in the original condition. This economy has not been just hard on us but a lot of our customers families as well. Lol it's so BBB cant track each I'm learning. I tried calling the manager 3 days in a row and every time someone picked up they would say the manager was unavailable. If the retailer from which you purchased the furniture has closed and you need service, contact Ashley in writing or call our Customer Care. If the company couldn't deliver the furniture why have it open on schedule. Price: $331.09: Size: 6-Drawer 3-Drawer. Canceled orders will receive a 30% restocking fee ($35 minimum) and the remainder is a store credit good at any of our locations. Returns Information Stock Items: We strive to do everything right the first time and hope that you love your purchase. Employees are belittled and sworn at on an hourly basis. more. Return not excepted after 30 days. Generators: a $500 restocking fee is charged for the return of Generac whole house standby generators. 5-Drawer. I found Ashley furniture was selling the table at a considerable lower cost. Last Name . $331.09 . Ashley HomeStore is a full line furniture store selling upholstery, bedroom and dining furniture, outdoor furniture and mattresses. 46 reviews of Ashley HomeStore "Just had the best experience at this Ashley Home Store location! I am keeping it low on stars and still not recommending them as This is what should have been . The parent company of Ashley HomeStore, Ashley Furniture Industries, headquartered in Arcadia, Wisconsin, is the world's largest home furniture manufacturer. There will be a restocking fee of 25% of the purchased price of the product. Business Profile. Cancellation on any item ordered specifically for you will result in a 10% restocking fee to cover the cost of shipping. Furniture I brought wasn't assembled properly. Phone: (856) 667-6454. but there is a 10% restocking fee.A what?A restocking fee for an item I didnt receive? Furniture Stores. We found it at a different store outlet store online but since we already gave Ashley so much money, and I've heard they charge a 10% restocking fee, I want to wait to call them on the 26th to see if they are gonna figure this out. Walked and immediately was greeted by Andy - no pressure sales - asked what we needed - said he would help us out if needed but didn't lurk at all! HomeStars Furniture Ashley Furniture Homestore. . The manager and associates will promise anything. Address: 1001 Church Rd, Cherry Hill, NJ 08002. We underline that the Buyer is responsible for the return shipping costs. . If you place an order through Ashley Furniture stores be aware that you will be asked in your glassy eyed enthusiasm to sign an agreement that says you will pay a restocking fee of 20 % if you cancel an order even if it has not even left the warehouse in California (or wherever in the East). Coleman is a shell. (93 Reviews) OPEN NOW. Free Delivery in Toronto, Calgary, Vancouver, Ottawa, Montreal, and across Canada . Opened up or made use of product is not returnable. He Stated" there would be a 25% restocking fee. Ripoff Report on: Ashley Furniture - Ashley furniture fail to refund restocking fee requires customer purchase something of higher value lubbock texas Ashley Warranty and Retailer Information. Please place your order with care. The only person I worked with at the store was the . The Soletren Sofa by Signature Design by Ashley may be available at Moore Furniture in the Cleveland area. If AFW is unable to deliver your regular stock furniture to the desired location, you will be charged a 15% restock fee in accordance with our return policy. 8-Drawer. Merchandise must be returned in new condition as deemed by seller. I'M WAITING ON A RECLINER SECTIONAL I DON'T WANT BECAUSE OF THEIR RESTOCKING FEE . First Name. EDIT: I was polite yet persistent and was able to get my order cancelled without a fee. The following day I looked on line to purchase another. For layaway, all you need is a place to live, a source of income, a few references and proof of ID ($25 restocking fee applies if layaway is canceled). Read full return policy Share. You'll receive notification immediately after the order is confirmed and when it ships. Ashley Furniture Kanwyn Nightstand B777-93. First let me apologize to any of our customers experiencing delays. Store employees failed to tell him that the couch he wanted was on backorder until after he had already paid, so he came back to the store a day. I called Spencer's for a price adjustment and asked if I could purchase a second table. Ashley Furniture Wants 30% Restock/Cancellation Fee For Returning Crappy Furniture. (11 Reviews) CLOSED NOW. The couch brand was a palempor. Register here and see full info on Ashley Furniture Homestore Plus ratings and reviews of 46 other local Furniture Stores and many thousands of other service companies and professionals, free to you for 30 days. Restocking Fees, Special Order Cancellation Fee (Not applicable in Hawaii or where prohibited by law) To avoid a 15% restocking fee on consumer electronics, patio furniture, gazebos, canopies, pergolas, air conditioners, dehumidifiers, space heaters and grills, these items must be returned unused and with the original box, product packaging . . Retail chain with a variety of signature home furniture, decor accessories & mattresses. That's too bad that a corporation would treat their customers like this. average rating. 2/21- I call the store because I hadn't gotten a call to schedule the delivery. Don't listen to them! else and pay any differences if applicable plus delivery or you can return your purchase for a full refund less a 10% restocking fee and delivery/pick up charges. Customer Service Phone Number: 800-477-2222. Share Print. Dude, I have your name, I know what you look like, if I need help with anything I know I can find you. For layaway, all you need is a place to live, a source of income, a few references and proof of ID ($25 restocking fee applies if layaway is canceled). Do not buy furniture from Ashley Furniture Home Store. They said no. EDIT 2: I appreciate the continued support and advice hours later, but I've successfully remedied the situation. to restock. Ashley Furniture Return Policy Based on the Ashley Furniture Return Policy, return your item within 30 days from acquisition. Ashley furniture home store Ashley furniture, Ashley Furnishings Unable to deliver, no refund, in-store credit, and a 25% restock fee Abilene Texas Print this Report Email this Report Shop 24 hours a day, 7 days a week at ashleyfurniture.com. November 2020, I purchased furniture from this company, and after months of excuses and not receiving my furniture, I cancelled the Ashley credit card they put the purchase on. In the end, Ashley lost thousands of dollars because of your story, so even though you are out money for the restocking fee, Ashley is out thousands from potential customers… $4000.00 from myself! Raquel Galeano Rosado doesn't recommend U.S. Furniture . Visit Website Suggest an Edit. StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency. Kaitlyn is the woman I suggest you ask to working with. There is no handling fee for this one-time reselection. Search for other Furniture Stores in Clarksville on The Real Yellow Pages®. We do charge a 10% restocking fee and cost of return shipping with AFA Stores carriers. Camera, DSLR, Action Camera, Lens and Drone Purchase. RESTOCKING FEE!! Ashley Furniture Homestore (Brentwood) Is this Your Business? They don't deliver as stated and then want to charge a 30% restock fee. recency. You may be charged a restocking fee up to 50% of item's price for used or damaged returns and up to 100% for materially different item. Basically expensive cardboard. it's all a set up. Last Name . Renegade is a " parent " so it's harder to get things done. Ashley Warranty and Retailer Information. The customer service is horrible!! Prices are competitive and customer service was okay. *There is a 25% restocking fee for all returned items. Now they want to charge me an almost $200 restocking fee for . It is 3-5 year furniture, and the same quality as Rooms to go furniture. The bottom fell out of one piece. Even just a few hundred bucks more can help you get quality furniture that is better than Ashley. 6-Drawer. Southwestern is authorized to do business and does business in the Phoenix . Plus. Do not buy furniture from Ashley Furniture Home Store. The device (s) must be in like-new condition and returned complete (including: device, charge, battery . First Name. $297.44 . Find the porter bedroom set. Standard Shipping Fees Standard Shipping Order Amounts (UPS/FedEx . We accept Visa®, MasterCard®, American Express® and Discover® credit cards. . All good here. 156 reviews of Ashley HomeStore "My bride and I stopped here in our quest for a soft leather loveseat. Placing an Order. More in the Kanwyn Collection. 1715 E Independence St Springfield, MO 65804. My calls and emails to corporate go unanswered. 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